Thank you ZOS for not rolling back the whole server!

Dragonnord · April 16

You could have gone the "easy" way and roll everyone back, however, you showed us you care and wen't the extra mile to only action the affected accounts individually.

Otherwise, many of us could have lost the style pages and so we obtained before the issue happened.

It was the right thing to do, so thank you!

PS: Hope the affected and locked accounts are repaired and reinstated back soon. Hang on there guys!

xclassgaming · April 16

This is what they should of done. It wasn't the right thing tbh, we are now missing out on several days of rewards, endevours, tickets, style pages, gold etc etc. And also its not JUST NA, it's also EU players which is even more unfair. people who didnt play the PTS, are now at a advvantage and that ISNT fair. Rolling back everyone on NA was the RIGHT thing to do, ZOS chose the wrong thing to do, absolutely trhe wrong thing.

EnerG · April 16

xclassgaming wrote: »

This is what they should of done. It wasn't the right thing tbh, we are now missing out on several days of rewards, endevours, tickets, style pages, gold etc etc. And also its not JUST NA, it's also EU players which is even more unfair. people who didnt play the PTS, are now at a advvantage and that ISNT fair. Rolling back everyone on NA was the RIGHT thing to do, ZOS chose the wrong thing to do, absolutely trhe wrong thing.

Wrong

xclassgaming · April 16

EnerG wrote: »

xclassgaming wrote: »

This is what they should of done. It wasn't the right thing tbh, we are now missing out on several days of rewards, endevours, tickets, style pages, gold etc etc. And also its not JUST NA, it's also EU players which is even more unfair. people who didnt play the PTS, are now at a advvantage and that ISNT fair. Rolling back everyone on NA was the RIGHT thing to do, ZOS chose the wrong thing to do, absolutely trhe wrong thing.

Wrong

No. It is not "wrong". It is simply unfair on people who tried the PTS. It should have been a server rollback. Now man y, many, many people have lost out on so much and it is NOT fair.

Luke_Flamesword · April 16

You won't miss couple hours, but I will miss couple days. And I'm not even playing NA server. No, it's not fair, especially that some people transfered stolen from PTS goods into non-pts accounts...

noblecron · April 16

I agree that it's not fair. How zos is handling this feels more like a punishment. Folk are losing irl money as well. Crowns were bought. Crown store items were gifted

DerAlleinTiger · April 16

Except some of us weren't affected by it at all and only logged in for two minutes to look at a house and now are losing out on multiple days' worth of seals of endeavor, log-in credits, mount shards, tickets, and golden boxes - many of which cannot simply be replaced or reacquired. I wouldn't go so far as to say ZOS doesn't care, but sitting on the other side of the fence it sure doesn't feel like "the right thing to do."

Hailan · April 16

Hopefully those of us who did get on the pts can get our accounts back soon.

noblecron · April 16

Hailan wrote: »

Hopefully those of us who did get on the pts can get our accounts back soon.

I was told 2 to 3 days in the email I got

Galiferno · April 16

DerAlleinTiger wrote: »

Except some of us weren't affected by it at all and only logged in for two minutes to look at a house and now are losing out on multiple days' worth of seals of endeavor, log-in credits, mount shards, tickets, and golden boxes - many of which cannot simply be replaced or reacquired. I wouldn't go so far as to say ZOS doesn't care, but sitting on the other side of the fence it sure doesn't feel like "the right thing to do."

I feel you dude. I went to my house on my main to check out motifs at my outfit station for a few minutes and now I'm locked out.

vibeborn · April 16

xclassgaming wrote: »

This is what they should of done. It wasn't the right thing tbh, we are now missing out on several days of rewards, endevours, tickets, style pages, gold etc etc. And also its not JUST NA, it's also EU players which is even more unfair. people who didnt play the PTS, are now at a advvantage and that ISNT fair. Rolling back everyone on NA was the RIGHT thing to do, ZOS chose the wrong thing to do, absolutely trhe wrong thing.

Would it have been fair for those who didn't go on PTS to lose their progress? I haven't logged in for days now, so I doubt I would lose anything if I was on NA, but I also don't play on PTS, so I'd hate it if I lost progress because of an error that shouldn't affect me.

The least ZOS could do is make up for it (more event days or extra ESO+ days for subscribers who will lose the so and so amount of playtime) but then again bugs tend to crawl around during this time of the year ESO-wise

TheMasterMeme · April 16

noblecron wrote: »

I agree that it's not fair. How zos is handling this feels more like a punishment. Folk are losing irl money as well. Crowns were bought. Crown store items were gifted

The acceptable outcome is to at least extend the event after the affected accounts are restored. Since at least then we would have had around the same time of the event as we would have had before. But then again a full rollback for everyone would have been the easiest and fairest option to probably do I guess, since then everyone would be have been treated the same, because without a full rollback the people that did not login early on the pts are still getting a slight advantage over the players that did.

HowlKimchi · April 16

xclassgaming wrote: »

EnerG wrote: »

xclassgaming wrote: »

This is what they should of done. It wasn't the right thing tbh, we are now missing out on several days of rewards, endevours, tickets, style pages, gold etc etc. And also its not JUST NA, it's also EU players which is even more unfair. people who didnt play the PTS, are now at a advvantage and that ISNT fair. Rolling back everyone on NA was the RIGHT thing to do, ZOS chose the wrong thing to do, absolutely trhe wrong thing.

Wrong

No. It is not "wrong". It is simply unfair on people who tried the PTS. It should have been a server rollback. Now man y, many, many people have lost out on so much and it is NOT fair.

equality vs equity

Personally, I feel for you guys who had their accounts locked because you just hopped on the PTS for a few minutes or whatever trivial reason. But rolling back everything for everyone would cause more backlash than just locking the affected accounts and would be a surefire way to make people quit the game.

I think the affected accounts should band together and definitely make some noise and ask for compensation though. The minimum should be event tickets, endeavours, and loot boxes equivalent to the number of lost days. Heck, giving all the limited time event skins to each affected account sounds good to me too.

FabresFour · April 16

vibeborn wrote: »

xclassgaming wrote: »

This is what they should of done. It wasn't the right thing tbh, we are now missing out on several days of rewards, endevours, tickets, style pages, gold etc etc. And also its not JUST NA, it's also EU players which is even more unfair. people who didnt play the PTS, are now at a advvantage and that ISNT fair. Rolling back everyone on NA was the RIGHT thing to do, ZOS chose the wrong thing to do, absolutely trhe wrong thing.

Would it have been fair for those who didn't go on PTS to lose their progress? I haven't logged in for days now, so I doubt I would lose anything if I was on NA, but I also don't play on PTS, so I'd hate it if I lost progress because of an error that shouldn't affect me.

The least ZOS could do is make up for it (more event days or extra ESO+ days for subscribers who will lose the so and so amount of playtime) but then again bugs tend to crawl around during this time of the year ESO-wise

How "fair" it is for people who didn't go to PTS to be affected is EXACTLY how "fair" it is for people who went to PTS to be affected.

Is not fair. It wasn't a consumer error.

However, between punishing consumers in a few hours, and punishing consumers in DAYS, which seems less fair to you? To me, it's pretty obvious.

vibeborn · April 16

FabresFour wrote: »

vibeborn wrote: »

xclassgaming wrote: »

This is what they should of done. It wasn't the right thing tbh, we are now missing out on several days of rewards, endevours, tickets, style pages, gold etc etc. And also its not JUST NA, it's also EU players which is even more unfair. people who didnt play the PTS, are now at a advvantage and that ISNT fair. Rolling back everyone on NA was the RIGHT thing to do, ZOS chose the wrong thing to do, absolutely trhe wrong thing.

Would it have been fair for those who didn't go on PTS to lose their progress? I haven't logged in for days now, so I doubt I would lose anything if I was on NA, but I also don't play on PTS, so I'd hate it if I lost progress because of an error that shouldn't affect me.

The least ZOS could do is make up for it (more event days or extra ESO+ days for subscribers who will lose the so and so amount of playtime) but then again bugs tend to crawl around during this time of the year ESO-wise

How "fair" it is for people who didn't go to PTS to be affected is EXACTLY how "fair" it is for people who went to PTS to be affected.

Is not fair. It wasn't a consumer error.

However, between punishing consumers in a few hours, and punishing consumers in DAYS, which seems less fair to you? To me, it's pretty obvious.

Agreed, it isn't fair at all, but when doing damage control nobody wants to affect too many people unnecessarily (but then again this IS ZOS)
But if ZOS did decide to roll EVERYONE back people wouldn't be happy about that either

vibeborn · April 16

HowlKimchi wrote: »

xclassgaming wrote: »

EnerG wrote: »

xclassgaming wrote: »

This is what they should of done. It wasn't the right thing tbh, we are now missing out on several days of rewards, endevours, tickets, style pages, gold etc etc. And also its not JUST NA, it's also EU players which is even more unfair. people who didnt play the PTS, are now at a advvantage and that ISNT fair. Rolling back everyone on NA was the RIGHT thing to do, ZOS chose the wrong thing to do, absolutely trhe wrong thing.

Wrong

No. It is not "wrong". It is simply unfair on people who tried the PTS. It should have been a server rollback. Now man y, many, many people have lost out on so much and it is NOT fair.

equality vs equity

Personally, I feel for you guys who had their accounts locked because you just hopped on the PTS for a few minutes or whatever trivial reason. But rolling back everything for everyone would cause more backlash than just locking the affected accounts and would be a surefire way to make people quit the game.

I think the affected accounts should band together and definitely make some noise and ask for compensation though. The minimum should be event tickets, endeavours, and loot boxes equivalent to the number of lost days. Heck, giving all the limited time event skins to each affected account sounds good to me too.

What @HowlKimchi said

ZiggyTStardust · April 16

People are right to say that it isn't fair to get locked out of our accounts for days because zos messed up, but there really isn't a solution that doesn't end with somebody getting screwed. They picked the option that affected the least amount of people. Even though the people who are now locked out of their accounts are the ones most dedicated to the game, a mass rollback will probably always be the last of the last resorts. They don't want to have to explain to their playerbase that they lost hours of progress.I'm sure ZOS is incredibly unhappy with this situation as well

munster1404 · April 16

It's the Anniversary event. Why are people even on the PTS anyway? Go farm more boxes on live instead.

Alaztor91 · April 16

I assume that whatever trade, mail or interaction with another player from anyone who decided to enter the live server with a PTS character is also being rolled back right? Otherwise they pretty much allowed irreversible damage to be done to the PC-NA server.

DerAlleinTiger · April 16

munster1404 wrote: »

It's the Anniversary event. Why are people even on the PTS anyway? Go farm more boxes on live instead.

In my case, it was to look at one of the upcoming houses before going back to the event on live. That's literally it. Just to look at a house and see what it was like, which I got to do for all of 60 seconds before the server went down and I got my account locked. Now instead of getting back to the event within minutes, it'll be days. Hurray.

noblecron · April 16

munster1404 wrote: »

It's the Anniversary event. Why are people even on the PTS anyway? Go farm more boxes on live instead.

I wanted to try scribing and run around the zone

Galiferno · April 16

munster1404 wrote: »

It's the Anniversary event. Why are people even on the PTS anyway? Go farm more boxes on live instead.

I had like 150 unopened boxes in my inventory, got bored of running geysers, and wanted to check out new motifs.

noblecron · April 16

Alaztor91 wrote: »

I assume that whatever trade, mail or interaction with another player from anyone who decided to enter the live server with a PTS character is also being rolled back right? Otherwise they pretty much allowed irreversible damage to be done to the PC-NA server.

Been wondering that myself

ADarklore · April 16

It's interesting how some people feel that, 99% of players should suffer because of 1% (or probably much less) had their accounts temporarily suspended. I honestly think ZOS should ban any player who intentionally utilized their ill-gotten gain- such as intentionally transferring items to other accounts, etc... in an attempt to hide or make gains from it. Clearly they KNEW it was something they shouldn't have been able to do, but went ahead anyway. Perhaps this is what they few days are for, to find out which players intentionally tried to get away with their ill-gotten gains versus those who did not.

noblecron · April 16

MashmalloMan wrote: »

How does rolling back pts users only make any sense? There are people from the pts that logged in and started handing out items to players for free.

So people who didn't touch the pts are now sitting pretty with potentially millions worth of gold, items, crowns, what have you, with no rollback in sight.

Wouldn't it have made more sense to roll back EVERYONE?

How are you going to specifically compensate pts users with 3 days worth of play time, potentially 8h of farming they did on Apr 15th, 3 days of ESO plus, endeavours, daily logins, horse riding training, everything.

Unacceptable and overly complex.

From another thread. One of the exact reasons why server wide would have been better. Not counting the fact folk that bought crowns or gifted times or even got gifted crown items might lose those items

Luke_Flamesword · April 16

It's interesting how some people feel that, 99% of players should suffer because of 1% (or probably much less)

It was new chapter PTS and you really think that only 1% of players were on PTS that day? Don't use fake numbers from your head as argument in discussion...

Wolf_Eye · April 16

The fact that there have been people who abused this bug to get free PTS gold, and then spent that PTS gold on stuff in the live servers.

So the abusers buy things from guild stores, and innocent people end up accepting "exploit gold" without knowing it's tainted. Are these innocent people going to be banned for this then? Even though they did nothing wrong and have no way of knowing that their guild sales come from people who abused the bug?

If they had rolled back the entire servers, they could have mitigated this damage and made it so no innocent person would be banned for tainted gold. And they could have kept the economy from going completely out of wack (which would affect EVERYONE) due to large amounts of gold appearing overnight in the system.

I am concerned.

Rowjoh · April 16

EnerG wrote: »

xclassgaming wrote: »

EnerG wrote: »

xclassgaming wrote: »

This is what they should of done. It wasn't the right thing tbh, we are now missing out on several days of rewards, endevours, tickets, style pages, gold etc etc. And also its not JUST NA, it's also EU players which is even more unfair. people who didnt play the PTS, are now at a advvantage and that ISNT fair. Rolling back everyone on NA was the RIGHT thing to do, ZOS chose the wrong thing to do, absolutely trhe wrong thing.

Wrong

No. It is not "wrong". It is simply unfair on people who tried the PTS. It should have been a server rollback. Now man y, many, many people have lost out on so much and it is NOT fair.

[snip]

thats easy for you to say, but now I cant get the pinky purple wide eyed fluffy eared apex mount for my 6 year old niece's birthday

[edited to remove quote]

TheMasterMeme · April 16

munster1404 wrote: »

It's the Anniversary event. Why are people even on the PTS anyway? Go farm more boxes on live instead.

To look at the new stuff of course.

IncultaWolf · April 16

Yeah great, now there are people with a billion gold who traded with other accounts from the pts templates, and still have that money on the live server.. the PCNA economy was already screwed as is.

TheMasterMeme · April 16

IncultaWolf wrote: »

Yeah great, now there are people with a billion gold who traded with other accounts from the pts templates, and still have that money on the live server.. the PCNA economy was already screwed as is.

Yeah gold is already pretty bad with inflation and I fear it might be even worse now... honestly I would not mind if at this point zos just wipe all gold from the servers so everyone starts fresh again.