How to speak to a human at ZoS regarding a ticket

Mansquito · November 2023

Do ZoS ever respond after logging a ticket with an un-automated reply?

I have had a persistent issue since the last update which has made my game thoroughly disappointing and barely playable. I initially logged a ticket and received a generic response and that's all I ever heard. I tried going through the forums as well, but to no avail.

Has anyone here ever had success with logging a ticket and subsequently getting a fix for your issue? If so, what's the secret?

SickleCider · November 2023

If you live in the US, there's a field where you can put a mobile phone number into the ticket. You'll receive a text from an actual human person you can talk to.

WhiteCoatSyndrome · November 2023

Did you try replying back to the automated response? (Fair warning I haven’t used the system in a while.)

Tandor · November 2023

You must ensure that you reply to any automated reply or it will be assumed that the issue is resolved. The automated replies will lead to a human reply. Don't submit an additional ticket as it will put you to the back of the queue.

Mansquito · November 2023

Yeah I did reply, no response. I also started maybe 2 or 3 forum threads.

I'm hoping the big gets fixed in the new update but there's soany bugs ATM that are game breaking, I'm not sure if it's 1 bug or 3.

Destai · November 2023

Post your ticket here and maybe Kevin can help.

ZOS_Icy · November 2023

Greetings,

After further review we have decided to move this thread to a category we think is more appropriate for this topic.

Thank you for your understanding.

ZOS_Kraken · November 2023

@Mansquito Hello, If you would give me your ticket number, I would be happy to look into it for you.

danko355 · November 2023

ZOS_Kraken wrote: »

@Mansquito Hello, If you would give me your ticket number, I would be happy to look into it for you.

@ZOS_Kraken, could you kindly check the ticket 231026-003307 for me again? It has been 18 days since its submission without receiving any response. I've had two tickets redirected to a "specialized" team, and the more recent of the two has already been resolved, while the specific ticket I am addressing remains unresolved. I had diligently saved 30k crowns with the intention of purchasing all available armory/outfit slots (while they were on sale) for this particular character, only to miss out on the opportunity due to the outstanding issue.

ZOS_Kraken · November 2023

@danko355 I would be happy to check on it for you and I will get back to you shortly.

ZOS_Kraken · November 2023

@danko355 I have sent you a private message about your ticket status.

Mansquito · November 2023

ZOS_Kraken wrote: »

@Mansquito Hello, If you would give me your ticket number, I would be happy to look into it for you.

I'm sorry, I can't find my ticket number. I must have deleted the email and the screenshot I took on my Xbox of said number.

ZOS_Bill · November 2023

@Mansquito

The FAQ below goes over how you can find your ticket number.

How do I update or check on my support ticket for The Elder Scrolls Online?