Hi all, providing an update regarding the Seals of Endeavor issue. Currently, we are not seeing a loss of Seals of Endeavor from this issue in our back-end logs, but we are still investigating. For those who have completed Endeavors but are not seeing them as complete, we are investigating this as well. Currently, we are seeing that your Endeavors are being completed, and suspect that there is a UI bug where that completion is not reflected. We currently do not see a risk of accidentally exploiting Endeavors.
Lastly, thanks to those who have submitted tickets already. If you are encountering this Seals of Endeavor issue, we ask that you submit a ticket so we have more examples to pull from as we continue our investigations. Thanks all.
Hey all, just wanted to thank everyone for your tickets and additional feedback. We are continuing investigations today. As we continue investigating, we’ll still take any additional ticket numbers. Thanks all.
Hi all, providing another update regarding the Seals of Endeavors issue. Through our investigations, we have found that no one is missing Seals. We are seeing some players may be getting duplicate seals, but we are monitoring the difference in amount to account for those who may have accidentally gotten duplicates versus anyone actively trying to exploit.
Regarding daily endeavors, those have all reset and working as intended. For existing weeklies, while you can still work toward completing these, the UI count may be off. Again, we are monitoring for accidental duplicate completions versus anyone actively trying to exploit. We will have an update when we have a solution ready for the UI issue for weeklies.
Lastly, we are working toward a fix for console so this issue does not occur for launch. Thanks again for your assistance and patience as we work out this issue.
From that linked page: We are investigating reports from players who are not receiving their Seals for Endeavors completed before Update 40.
I don't know about anyone else, but the Endeavor Seals I'm not getting are the ones that are supposed to be being awarded AFTER the 40 update!
From that linked page: We are investigating reports from players who are not receiving their Seals for Endeavors completed before Update 40.
I don't know about anyone else, but the Endeavor Seals I'm not getting are the ones that are supposed to be being awarded AFTER the 40 update!
I have disabled all my add-ons, did the Repair game, logged in, had 2/8 tickets even though should have 6/8. Finished the daily boss, got the tickets, counter did not move. Logged another char, counter was 6/8, me happy, even though it should have been 8/8 by now. Then I logged another char. Counter was 4/8. Now I am afraid to log another one and another one, will end up with 0 ...great job zos, as always !
SpacemanSpiff1 wrote: »one of my eu accounts is stuck at 2/8 event tickets earned for the weekly endeavor. should be at 6.
my na accounts are correctly at 4/8 last i checked.
edit: both of my eu weekly endevors are borked. both at 2/8 when they should be at 6/8.
From that linked page: We are investigating reports from players who are not receiving their Seals for Endeavors completed before Update 40.
I don't know about anyone else, but the Endeavor Seals I'm not getting are the ones that are supposed to be being awarded AFTER the 40 update!
I have disabled all my add-ons, did the Repair game, logged in, had 2/8 tickets even though should have 6/8. Finished the daily boss, got the tickets, counter did not move. Logged another char, counter was 6/8, me happy, even though it should have been 8/8 by now. Then I logged another char. Counter was 4/8. Now I am afraid to log another one and another one, will end up with 0 ...great job zos, as always !
My experience is similar, but I haven't done addons and repair - and I had not to switch char for that.
Should be 8/8 - was 2/8 - killed one and it jumped to 6/8 - was happy because then I could clear it tomorrow - killed another boss for skulls and it is now 4/8
So for sure it's not only a visual UI thing like support told me and Kevin wrote above.
@ZOS_Kevin Just wanted to update to say that this morning before the maintenance my weekly endeavor meter displayed the correct amount of event tickets earned since monday (6 out of 8) but now after the maintenance it has reverted to 4 out of 8. So 2 more than yesterday but still not the correct amount. <-- This was the same on my alt account.
ZOS_JessicaFolsom wrote: »Hi everyone!
Thanks so much for all the helpful information and reports about this issue. The core issue is fixed, including Daily Endeavors, and this will resolve itself for those affected when the weekly Endeavors roll over on Monday for PC NA and PC EU. This issue should not appear on consoles when we launch Update 40.
We also want to stress that we are not treating this as an exploit - it is okay if you complete some additional Endeavors this week due to this issue.
@ZOS_JessicaFolsom @ZOS_Kevin I'm still experiencing trouble with the weekly endeavor. My main account's weekly endeavor meter got stuck on 6/8. Yesterday it displayed 6/8 and did not get any seals rewarded (even though it should've because I had earned 8 tickets since Monday) and today, after doing the first boss and getting my 2 tickets, it still displayed 6/8 and no seals rewarded.
The meter on my alt account was 8/8 yesterday and the seals rewarded. They've reverted back to 6/8 today and no progression after earning todays tickets. I'm not certain if the seals have been revoked.
ZOS_JessicaFolsom wrote: »@ZOS_JessicaFolsom @ZOS_Kevin I'm still experiencing trouble with the weekly endeavor. My main account's weekly endeavor meter got stuck on 6/8. Yesterday it displayed 6/8 and did not get any seals rewarded (even though it should've because I had earned 8 tickets since Monday) and today, after doing the first boss and getting my 2 tickets, it still displayed 6/8 and no seals rewarded.
The meter on my alt account was 8/8 yesterday and the seals rewarded. They've reverted back to 6/8 today and no progression after earning todays tickets. I'm not certain if the seals have been revoked.
@Feowyn13 could we trouble you to submit a Support Ticket so we can take a more in-depth look at your account? If you reply here with the ticket number, we can escalate it. Thank you!
@ZOS_JessicaFolsom Will do. Do you want me to submit a support ticket on both accounts? Also, what categories do you need me to pick? You stated further up the thread to pick Character or Item issue but I can't find that option in the drop down menus
I have submitted a ticket under the reference 231103-001937.
Same problem here. Ticket 231031-000757 and 231103-000564