I have submitted ticket number 221209-002341 and you can see what happened in details here https://forums.elderscrollsonline.com/en/discussion/597816/eso-temporarily-unavailable-on-xbox-cloud-gaming-starting-feb-11/p2

Weeks have passed but I never got contacted. I don't care anymore about the issue since it seems to be gone, but I would like to know if this ticket ever got closed and if it can be closed right now by support so that I don't run in problems next times I'll need to open a new ticket.

Please let me know!

Also, since I'm here, I would like to know: if I change my ESO account email using a different one than the one I'm using on my Xbox account with which I've made the purchase... Will I run into problems losing anything?

Thanks in advance for the help~