Email Login Code

atl8691 · January 19

How long does it take to get a code from email? My account was suddenly locked.

Stania · January 19

Just got the same problem. When I tried to log in, the game asked me for a code and sent it to my email, but when I tried to enter it, it said it was incorrect and cannot get a new one for 23 hours. Now my account is locked for "many failed attempts".

BenevolentBowd · January 19

It appears someone was trying to access multiple ESO accounts. ZOS made some changes to their security.

Source: https://forums.elderscrollsonline.com/en/discussion/comment/7791711/#Comment_7791711

Exit the launcher and try again.

ZOS_Bill · January 19

We have received some reports of customers receiving unexpected one-time password (OTP) emails. Please see our post here for further information regarding changes with OTP. We also recommend following the instructions in our FAQ linked below.

Why am I being asked to authorize my computer with a one-time password when I've only ever played ESO on this machine?

Hoghorn · January 19

exiting the launcher and trying again worked for me, ty Bowd

atl8691 · January 19

Thanks, I was notified that my ESO account was deactivated due to a billing issue.

ZOS_Bill · January 20

@atl8691

Were you able to contact customer support for help with your billing issue?

amadeus001 · January 27

I am also having this issue and have been locked from the game for more than 5 days. I have a ticked in already # 230124-003937 and replied to zos many times. IN total more than 5 emails and no reply from zos. not being able to telephone, or webchat, apart from waiting for tickets is sooooo frustrating. receving a missive in a ticket response and no follow is pretty bad. Very unfair. Can someone help with what i need to do for next steps?

ZOS_Bill · January 27

@amadeus001

Please check your forum inbox for an update.