Email Login Code

atl8691

How long does it take to get a code from email? My account was suddenly locked.

Stania

Just got the same problem. When I tried to log in, the game asked me for a code and sent it to my email, but when I tried to enter it, it said it was incorrect and cannot get a new one for 23 hours. Now my account is locked for "many failed attempts".

BenevolentBowd

It appears someone was trying to access multiple ESO accounts. ZOS made some changes to their security.

Source: https://forums.elderscrollsonline.com/en/discussion/comment/7791711/#Comment_7791711

Exit the launcher and try again.

ZOS_Bill

We have received some reports of customers receiving unexpected one-time password (OTP) emails. Please see our post here for further information regarding changes with OTP. We also recommend following the instructions in our FAQ linked below.

Why am I being asked to authorize my computer with a one-time password when I've only ever played ESO on this machine?

Hoghorn

exiting the launcher and trying again worked for me, ty Bowd

atl8691

Thanks, I was notified that my ESO account was deactivated due to a billing issue.

ZOS_Bill

@atl8691

Were you able to contact customer support for help with your billing issue?

amadeus001

I am also having this issue and have been locked from the game for more than 5 days. I have a ticked in already # 230124-003937 and replied to zos many times. IN total more than 5 emails and no reply from zos. not being able to telephone, or webchat, apart from waiting for tickets is sooooo frustrating. receving a missive in a ticket response and no follow is pretty bad. Very unfair. Can someone help with what i need to do for next steps?

ZOS_Bill

@amadeus001

Please check your forum inbox for an update.