Maintenance for the week of February 23:
· [COMPLETE] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [COMPLETE] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] NA megaservers for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
· [COMPLETE] EU megaservers for maintenance – February 23, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
· [COMPLETE] ESO Store and Account System for maintenance – February 23, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
I have no more patience left in me, move the EU server to the EU it's not acceptable.
I've tried to be as patient as is humanly possible. I've battled through the bugs, the crashes, the glitches, the downtime and the horrendous customer support but the lag... the lag is something which makes the game physical unplayable.
This is not a QQ thread, this is a straight up thread request to move the EU server to the EU asap. We've held your hand for a month but now it's time for you to start acting. Do you have any idea what it's like to press mouse1 and the animation not start for an entire second after the button is pressed?
Do you have any idea what it's like to get "disconnected for spamming" every 15 minutes? Do you know what it's like to go into a dungeon, get 0 response from the server for 20 seconds and then when you finally regain connection, you're dead.
Move the EU server to the EU so we can actually enjoy the game. This should be treated as immediate priority. Who in their right mind would ever choose to play on a server on the other side of the planet? I, along with so many others have been so patient with you, we can understand bugs, crashes, glitches ect, it's the nature of initial release mmo's, it's to be expected with 30GB+ of game. What's not expected and what you cannot ask us to "put up with" is lag... lag to the point where the game is miserable for us to play.
What were you thinking putting the server on the other side of the planet! The internet only has a finite speed and it doesn't help with the server being 4000 odd miles away. Our data must be going through hundreds of exchange points which has to process all our requests and then those requests have to travel all the way back.
No mmo can ever be designed to be played from the other side of the planet. It's simple... I press a button, I expect an animation almost immediately, and instead I see it a whole second later.
It's simply not acceptable and unlike the bots, I don't think we will wait for months on end before you finally act because unlike bots, lag makes the game unplayable and your game will crash before it's even lifted off the ground.
Don't be lazy, don't be cheap, respect your customers and do what you know we deserve. I assure you I am not alone on this matter. It simply cannot wait any longer.
This is not a QQ thread, this is a straight up thread request to move the EU server to the EU asap. We've held your hand for a month but now it's time for you to start acting. Do you have any idea what it's like to press mouse1 and the animation not start for an entire second after the button is pressed?
Do you have any idea what it's like to get "disconnected for spamming" every 15 minutes? Do you know what it's like to go into a dungeon, get 0 response from the server for 20 seconds and then when you finally regain connection, you're dead.
Move the EU server to the EU so we can actually enjoy the game. This should be treated as immediate priority. Who in their right mind would ever choose to play on a server on the other side of the planet? I, along with so many others have been so patient with you, we can understand bugs, crashes, glitches ect, it's the nature of initial release mmo's, it's to be expected with 30GB+ of game. What's not expected and what you cannot ask us to "put up with" is lag... lag to the point where the game is miserable for us to play.
What were you thinking putting the server on the other side of the planet! The internet only has a finite speed and it doesn't help with the server being 4000 odd miles away. Our data must be going through hundreds of exchange points which has to process all our requests and then those requests have to travel all the way back.
No mmo can ever be designed to be played from the other side of the planet. It's simple... I press a button, I expect an animation almost immediately, and instead I see it a whole second later.
It's simply not acceptable and unlike the bots, I don't think we will wait for months on end before you finally act because unlike bots, lag makes the game unplayable and your game will crash before it's even lifted off the ground.
Don't be lazy, don't be cheap, respect your customers and do what you know we deserve. I assure you I am not alone on this matter. It simply cannot wait any longer.
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ZiRM✭✭✭✭✭
✭They will move them when they're ready.Want to become Vampire? 5k @ZiRM in game.ESO Server Status. ( ^_^)o自自o(^_^ ) SkåL!!!!!14 -
They will move them when they're ready.
And you find that an acceptable answer? You're an EU customer? Not if your signature is anything to go by.
Would you find it an acceptable answer if you bought a TV online and it didn't arrive after a month, you phoned them up and they tell you "it will arrive when it arrives"
Don't bother to post stupid answers.
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Servers are paramount in every game. They are my #1 gripe. Top of the list.
The past couple of days I've only played for an hour or so. Less each day. The game is slipping away because of combat lag. I need a smooth, hit registration monster.
What can I say, I like high performance, high availability game servers. I get that from other games. Why not this one? Gamers know what they want from a server. ESO's network should be so refined that players wouldn't want to go anywhere else.3 -
Noth✭✭✭✭ImaginaryDimension wrote: »They will move them when they're ready.
And you find that an acceptable answer? You're an EU customer? Not if your signature is anything to go by.
Would you find it an acceptable answer if you bought a TV online and it didn't arrive after a month, you phoned them up and they tell you "it will arrive when it arrives"
Don't bother to post stupid answers.
I find it accepted because threads like this do not make things happen faster. They will move it when ready. No point in moving it when not ready and then having the EU players just continue to complain anyways because of server problems.8 -
Stormynature✭✭✭Being located in Australia, it is vastly entertaining to me when people who have been used to below 100 ping suddenly start screaming about how the game is unplayable when facing a ping rate the same as we in Australia have since MMO's basically came out. I feel your pain but at least you will get a server in your neck of the woods...someday.A maxed out luggage draught horse should be allowed to carry a wayshrine17 -
ImaginaryDimension wrote: »They will move them when they're ready.
And you find that an acceptable answer? You're an EU customer? Not if your signature is anything to go by.
Would you find it an acceptable answer if you bought a TV online and it didn't arrive after a month, you phoned them up and they tell you "it will arrive when it arrives"
Don't bother to post stupid answers.
I find it accepted because threads like this do not make things happen faster. They will move it when ready. No point in moving it when not ready and then having the EU players just continue to complain anyways because of server problems.
You really believe if we didn't make 1000 threads about bots they would have removed the bots when they did? Let me educate you on something. If people don't speak us, *** never gets done.
It's the same with everything. If they realise that it's effecting a lot of people then they'll act faster. If nobody says *** they will assume nothing is wrong.
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Osi✭✭✭The lag right now is on both servers. It's not unique to you being on the EU server from EU; also alot of lag on the NA server atm, and has been for a couple hours. Huge animation delay or not even playing. Right now the game is unplayable.2 -
I have no lag, unless the ocassional hickup in Cyrodiil... and yes, I'm European, and yes I play on the Euro server... so it's not a garantuee that you'll have less lag when the servers are moved to European soil... it really on depends on what network apprature is between your house and the servers.
No garantuee at all...The statement "if you put enough monkeys behind enough typewriters... sooner or later one will produce the works of Shakespeare" has sadly been proven utterly wrong by the internet...4 -
Elember✭✭✭I don't live in EU so this issue does not effect me, however I can not for the life of me understand how or why Zenimax would launch with the EU server located anywhere but EU? It is so ridiculous it is painful to even think about....9
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Spiritreaver_ESO✭✭✭I can relate OP, after having played a game based almost 7k miles away(i live in the SE United States and played FFXI which has its servers in Tokyo) and was capped at 56k(i crap you not, 56k), but i can say look on the bright side as you will get a megaserver in Europe. Definitely not as fast as you would like, but you are getting one.0 -
I don't live in EU so this issue does not effect me, however I can not for the life of me understand how or why Zenimax would launch with the EU server located anywhere but EU? It is so ridiculous it is painful to even think about....
To be able to have both server clusters close to one and other till they get them to run stable... I saves network personel and work if they can do 'em both at the same location... I don't understand why they'd do it differently... atleast not for a networking nor bussiness point of view
The statement "if you put enough monkeys behind enough typewriters... sooner or later one will produce the works of Shakespeare" has sadly been proven utterly wrong by the internet...1 -
Osi✭✭✭
Probably so if there is any infrastructure changes that need to be made to the physical server, they can do it in house and make sure it is like a mirror of the NA server. Whether you want to believe it or not, the people running the physical EU server in Europe will be a skeleton crew; one that probably won't be as ready to handle physical maintenance as the full team back home if something goes awry.I don't live in EU so this issue does not effect me, however I can not for the life of me understand how or why Zenimax would launch with the EU server located anywhere but EU? It is so ridiculous it is painful to even think about....
Better this than getting the accusation of preferential treatment of the NA server.
Edited by Osi on May 5, 2014 1:34AM1 -
Obviously they dumped the EU server on US soil because it costs less for them and is easier to handle having both servers probably in the same room as each other.
Everything is about money these days, I've said it before but long gone are the days when people actually cared what the customer wanted. Having the EU server in the US is saving them money, but at what cost to us, the customer?
Our monthly fee isn't just for content you know, it pays for servers, it pays for the network administrators, it pays for the graphic designers, it pays for the programmers, it pays for all of the staff.
How is it fair that we're being cheated out on a part of the game that is so fundamental to us... the server location.Edited by ImaginaryDimension on May 5, 2014 1:45AM7 -
Cheating EU customers out of performance will cheat them out of EU customers. Doing things on the cheap may be a good idea at the start but it's not viable for long-term support - and an MMO needs long-term support to remain viable.
Does this sound circular? Absolutely; because business is circular. If more business people understood that it's a feedback loop they'd find there's even more money to be made if they would just do things right instead of cheap.4 -
DissidentRage wrote: »Does this sound circular? Absolutely; because business is circular. If more business people understood that it's a feedback loop they'd find there's even more money to be made if they would just do things right instead of cheap.
They 'are' actualy doing it right... I helped build a duplex network for the local city
councel and you do actualy build and implement the servers at the same location till you know they are stable and fully running before moving one to the second location. It's much faster and thus easier to debug servers in one location, less downtime and less angry phone calls from users... No matter how well you build servers, there "will" be problems and those creep up in the first few months... hence, give them time before moving the servers
I know thinking of bussiness is all the rage these days, but from an IT stand point they "are" doing it right. Bussiness people aren't IT people, and IT people usualy not bussiness people... Kinda of easy to forget that.
Edited by stefaan.de.wasch1b16_ESO on May 5, 2014 2:45AMThe statement "if you put enough monkeys behind enough typewriters... sooner or later one will produce the works of Shakespeare" has sadly been proven utterly wrong by the internet...2 -
Reinmard✭✭✭Yep, move it already it, didnt care about the lag until yesterday, I have been with lag for two days, its gettin reaaaally fustrating.2 -
drschplatt✭✭✭✭I'm sure this has already been said in this forum, but the location has nothing to do with the problems you're having. I play on the NA server out of Asia, MUCH farther than you are in Europe from the server. I've played 4 or 5 different MMOs with US based servers. They've all worked perfectly find at times and when they haven't worked, it's not been a physical distance problem but rather a code/software/network rout/ etc problem.
Really, if your ISP is halfway decent, the distance should cause no more than a 250 - 350ms latency. In Taiwan I can get 200ms on a good day and 350ms on a bad day.Foräois - Imperial Sorcerer of Ineptitude.
Widoch - Nord Dragon Knight of Ignorance.
Billy Bob - Dunmer Templar of Chicken and Noodles.
Blades of Vengeance2 -
Carnage2K4✭✭✭✭If they don't move it now, you cry...
If they move it now and they have issues due to relative location, you cry...
Either way all I expect is a lot of crying...
If I can deal with 200ms ping in Australia indefinitely, you can deal with it in the EU for a few months...Human Infant Connoisseur1 -
Elember✭✭✭stefaan.de.wasch1b16_ESO wrote: »I don't live in EU so this issue does not effect me, however I can not for the life of me understand how or why Zenimax would launch with the EU server located anywhere but EU? It is so ridiculous it is painful to even think about....
To be able to have both server clusters close to one and other till they get them to run stable... I saves network personel and work if they can do 'em both at the same location... I don't understand why they'd do it differently... atleast not for a networking nor bussiness point of view
Obviously they did not budget properly for launch then, because if they did they would have located the EU servers in Europe and staffed it properly so that their EU customers get the same gameplay experience as everyone else.
To use the excuse that they did it to save money is ridiculous when ESO had a reported budget of 200+ million, this is absolutely the wrong place for them to attempt to save money in their budget.
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Axewaffle✭✭✭Stormynature wrote: »Being located in Australia, it is vastly entertaining to me when people who have been used to below 100 ping suddenly start screaming about how the game is unplayable when facing a ping rate the same as we in Australia have since MMO's basically came out. I feel your pain but at least you will get a server in your neck of the woods...someday.
Quoted for Justice.
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Audigy✭✭✭✭✭
✭✭A lot of the lag is based on the server´s performance and not so much on the distance.
What you get while playing in the US is around 120ms East and 180ms West. If you get more, your provider needs to act.
While I agree that 180ms is more than a basic EU customer usually has with his or her 50-80ms, its still playable.
The problems that the majority faces are however server based. Those Megaservers don't perform at their best, its a issue that every MMO has which uses them. Each player connects in the same way to the server, if you now factor in bots who log in and out all the time - you have the reason for lag spikes. In my opinion ZO should had made an additional RP server and also a East & Westcoast, Oceanic and East & West European server.
This would probably help more than just moving the EU server to Frankfurt.
Its their first MMO and they probably never gave the disadvantages of Megaservers much thought. What they should try to do is indeed fix the bot problems and any type of unnecessary work for their server structure and then they could move.1 -
karstenb16_ESO7✭✭✭The lag appears to be caused by network routing, not by the servers themselves. I conclude that from the difference I see in using my ISP's standard routing (provider: Telekom Germany) compared to using a Gamer VPN. The latter costs me 10$ per month and effectively removes any lag.
A few comparison values after a 5 hour play session in the european evening hours at the weekend:
With VPN: average ping 152, 9 Ping spikes
Without VPN: average ping 213, 924 ping spikes !!
While ESO is very well playable using the VPN service, I shouldn't be forced to pay for that just to be able to play the game properly.2 -
I would also advise them to forget about every single problem in-game and move server to EU first, even if that means few day of downtime, it is better for us to wait then to suffer with this unplayable delay.
I am really surprised on their slow reaction, I did not renew my license and I will not renew if by the end of this 5 day bonus if they will not give me at least a fixed date of moving the server.
There are many more problems, but if they are ignoring this for so long, that means they are going to respond to every critical problem in the same manner.3 -
Rhythmic✭✭✭ImaginaryDimension wrote: »I HAVE NO MORE PATIENCE LEFT IN ME, MOVE THE EU SERVER TO THE EU IT'S NOT ACCEPTABLE.
+112 -
Hexi✭✭✭✭✭BrassRazoo wrote: »While their at it build an Australian / South East Asian server.
There simply isn't enough players to support it. You would complain that the servers are empty. It's what has happened in every game that has had APAC specific servers.
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yiasemi✭✭✭✭
Yes please, here in Hong Kong the second public holiday in a week (Buddha's Birthday y'all) is wiped out for playing as the EU server goes offline at midday to update. Though lag has only been a problem on two days so far for me.BrassRazoo wrote: »While they're at it build an Australian / South East Asian server.1 -
I don't know if to bump these kind of threads anymore as there are several of them with 100s of pages long comments for this request. Just don't know if i cba anymore as there seems to be no response at all.
The EU server should have been in EU from launch, this is just false adverticement and plain unacceptable, period! Nothing to even discuss.4
This discussion has been closed.