Twitch drops timer ?

Tommy_The_Gun · November 2022

I would like to know how much time one has between claiming a twitch drop & logging in to the game to receive an "in-game" Ouroboros Crown Crate. Or maybe it is irrelevant ?

Long story short: I watched today's stream, but it was 6:00 am for me. Claimed the drop and it is in my twitch inventory. Later on I had to go to work and when I got back home, I logged in to ESO and I am still missing Ouroboros Crown Crate. Never received a "Elder Scrolls Online - Code Redemption" email too.

Twitch says that the drop is claimed 11 hours ago. Drop Campaign has ended around 10 hours ago - but I am not receiving an in-game item.

So, I would like to know:
1. How "big" the delay between claiming drop and getting it in-game is ?
2. If I claim the drop on twitch, do I still need to login to ESO before twitch drop campaign ends (despite claiming twitch drop) ?

Note: I have my ESO account & Twitch account linked properly.

ZOS_Bill · November 2022

@Tommy_The_Gun

Our FAQ linked below goes over when to expect drops and how to make sure you're setup to receive drops.

How do I claim Twitch Drops for ESO?

ZOS_Bill · November 2022

@Tommy_The_Gun

Did you get the email after waiting 24 hours?

Tommy_The_Gun · November 2022

ZOS_Bill wrote: »

@Tommy_The_Gun

Did you get the email after waiting 24 hours?

Unfortunately no. I claimed the twitch drop, but never received an email with Redemption code and/or an in-game item. However, I was able to contact ESO Support and they manually added missing Ouroboros Crown Crate to my account - thus issue was resolved.

What is odd is that I had ESO account linked with my twitch account for more than a year and I never had issues with drops. When I was claiming the drop, twitch inventory was saying that I have my corresponding game account (ESO) connected.

Just to make sure I will be able to properly receive drops in the future, I re-linked, my game account and asked support if it is "properly" done on their end and they said it is indeed properly conected and I should be able to receive drops.

I guess I will find out if it works as it should the next time there will be an ESO Twitch drop campaign.

Update:
Bethesda_DE was broadcasting ESO stream on twitch with Drops Enabled. I claimed the drop and almost instantly I got the email with Code Redemption. I logged into the game and I got the Crate.

It seems that it all works now as it should

As for why it happened.... I have no idea. ESO support probably did not knew either. It seems that the previous drop somehow "went into limbo". I guess what could have happened is that my account got somehow accidentally un-linked on its own (server bug, maintenance bug etc) - but only on ESO website side, twitch was still showing that game account is connected.

What was weird is that with previous drop (before the one that failed) I was waiting for around half an hour to get the email.

So, if some one is reading this and has similar issue:
- It is worth checking from time to time if your ESO account is connected, but check it on your ESO account, and not the twitch, as twitch may be showing wrong info.
- If a drop email takes a lot of time to reach you, like half an hour or more - then it is a sign that you should do a "clean re-link" of your ESO & Twitch account. Unlink from both ESO account page & twitch, then open new browser or a "private page" (so you would not have any cookies etc), login to twitch, login to ESO website and click link to twitch button.

Soraka · November 2022

Odd. Seems like it's usually pretty quick for me. Edit to add: since you also don't have the email I would contact support just in case.

Tommy_The_Gun · November 2022

ZOS_Bill wrote: »

@Tommy_The_Gun

Our FAQ linked below goes over when to expect drops and how to make sure you're setup to receive drops.

How do I claim Twitch Drops for ESO?

Thanks for the response !

"Once claimed, the Drops will be added to your account and you can find them in game."

I have claimed the drop from today's stream, but still not received it in-game. I have not received "Elder Scrolls Online - Code Redemption" email too. As you can see my ESO account & twitch account are connected and I did not had any problems with drops with the last stream that was November 4th. It is the 1st time I am having a problem like that.

I guess I am gonna wait 24 hours and see if I get an email. If not, I will try to contact support. While we are at it, could you advise in advance what would be the best ticket category to speed up the process ? Missing in-game items ?

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Twitch drops timer ?

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