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ESO Plus Steam Subscription not Active

jarograv
jarograv
Soul Shriven
I subscribe to ESO Plus through steam and play using the standalone ESO client. I understand this can cause issues with other purchases but until now there has been no issues with doing ESO Plus this way.
As of today's patch when I check in game it says ESO Plus is not active. I don't see any posts or info in the patch notes saying this was changed so I assume it's a bug?
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Could we get your UserID, please? Feel free to post here or send a PM.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • jarograv
    jarograv
    Soul Shriven
    Could we get your UserID, please? Feel free to post here or send a PM.

    UserID: @jarograv
  • Tiara_Ra
    Tiara_Ra
    ✭✭✭
    Same problem
    Ticket number is: 221101-001567
    PC EU, ESO player since beta & early accessCo-GM PvP guild "Lagacy"
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Just to update, we are working on getting this fixed and should be resolved later today.
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • deyjasagus
    deyjasagus
    ✭✭✭
    Same issue with my account subscription through Steam however the one I subscribe directly through ZOS is fine.

    UserID: @deyjasagus
  • DrKingShultz90
    DrKingShultz90
    Soul Shriven
    same here

    UserID: @DrK1ngShultz

    ovfutjwhpz7p.png
  • StytchFingal
    StytchFingal
    ✭✭✭
    Could we get your UserID, please? Feel free to post here or send a PM.

    Same thing happening here, on both PC-EU and PC-NA. UseriD is @StytchFingal
  • Bucky Balls
    Bucky Balls
    ✭✭✭
    Same issue: MAJOR BUG 2022-11-01 ESO PLUS NOT ACTIVE IN GAME.

    I have bought subscriptions via both my online account and steam - neither are functioning in-game.

    edit: to clarify both subsciptions are not functioning in game but are currently active (apparently the steam one has to run out before the account bought one starts running out again).
    Edited by Bucky Balls on November 1, 2022 3:54PM
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Hey all, this issue should now be fixed. Could you please relog and confirm ESO Plus is now active as expected?
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • Tiara_Ra
    Tiara_Ra
    ✭✭✭
    Fixed for me, thank you Gina!
    PC EU, ESO player since beta & early accessCo-GM PvP guild "Lagacy"
  • jarograv
    jarograv
    Soul Shriven
    Hey all, this issue should now be fixed. Could you please relog and confirm ESO Plus is now active as expected?

    Yes, appears to be fixed. Thanks for the quick resolution!
  • StytchFingal
    StytchFingal
    ✭✭✭
    Hey all, this issue should now be fixed. Could you please relog and confirm ESO Plus is now active as expected?

    Yes, ESO Plus is now active for me on both PC servers. Thank you.
  • Bucky Balls
    Bucky Balls
    ✭✭✭
    Thank you, that appears to be working now.

    Could you please ensure you check these things and fix them BEFORE you release an update?
  • Cadbury
    Cadbury
    ✭✭✭✭✭
    ✭✭✭✭✭
    Thank you, that appears to be working now.

    Could you please ensure you check these things and fix them BEFORE you release an update?

    you-ask-for-too-much-sato.gif
    "If a person is truly desirous of something, perhaps being set on fire does not seem so bad."
  • Memory_In_Motion
    Memory_In_Motion
    ✭✭✭✭
    posting on public forums one's userid is bad security practice. They should not be viewable at all ever anywhere in game or out. there should be aliases in place instead.
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