ESO Plus Steam Subscription not Active

jarograv

I subscribe to ESO Plus through steam and play using the standalone ESO client. I understand this can cause issues with other purchases but until now there has been no issues with doing ESO Plus this way.
As of today's patch when I check in game it says ESO Plus is not active. I don't see any posts or info in the patch notes saying this was changed so I assume it's a bug?

ZOS_GinaBruno

Could we get your UserID, please? Feel free to post here or send a PM.

jarograv

ZOS_GinaBruno wrote: »

Could we get your UserID, please? Feel free to post here or send a PM.

UserID: @jarograv

Tiara_Ra

Same problem
Ticket number is: 221101-001567

ZOS_GinaBruno

Just to update, we are working on getting this fixed and should be resolved later today.

deyjasagus

Same issue with my account subscription through Steam however the one I subscribe directly through ZOS is fine.

UserID: @deyjasagus

DrKingShultz90

same here

UserID: @DrK1ngShultz

StytchFingal

ZOS_GinaBruno wrote: »

Could we get your UserID, please? Feel free to post here or send a PM.

Same thing happening here, on both PC-EU and PC-NA. UseriD is @StytchFingal

Bucky Balls

Same issue: MAJOR BUG 2022-11-01 ESO PLUS NOT ACTIVE IN GAME.

I have bought subscriptions via both my online account and steam - neither are functioning in-game.

edit: to clarify both subsciptions are not functioning in game but are currently active (apparently the steam one has to run out before the account bought one starts running out again).

ZOS_GinaBruno

Hey all, this issue should now be fixed. Could you please relog and confirm ESO Plus is now active as expected?

Tiara_Ra

Fixed for me, thank you Gina!

jarograv

ZOS_GinaBruno wrote: »

Hey all, this issue should now be fixed. Could you please relog and confirm ESO Plus is now active as expected?

Yes, appears to be fixed. Thanks for the quick resolution!

StytchFingal

ZOS_GinaBruno wrote: »

Hey all, this issue should now be fixed. Could you please relog and confirm ESO Plus is now active as expected?

Yes, ESO Plus is now active for me on both PC servers. Thank you.

Destai

@ZOS_GinaBruno Additional feedback was posted here.
https://forums.elderscrollsonline.com/en/discussion/620767/eso-no-longer-active-after-todays-update#latest

Bucky Balls

Thank you, that appears to be working now.

Could you please ensure you check these things and fix them BEFORE you release an update?

Cadbury

Bucky Balls wrote: »

Thank you, that appears to be working now.

Could you please ensure you check these things and fix them BEFORE you release an update?

Memory_In_Motion

posting on public forums one's userid is bad security practice. They should not be viewable at all ever anywhere in game or out. there should be aliases in place instead.