Maintenance for the week of April 6:
• [COMPLETE] ESO Store and Account System for maintenance – April 8, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
• [COMPLETE] ESO Store and Account System for maintenance – April 8, 9:00AM EDT (13:00 UTC) - 6:00PM EDT (22:00 UTC)
Has anyone gotten there 5 days free game time added to there acount yet?
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Foxhunt✭✭✭So far nothing, hope I get it by tomorrow, because it's been saying I have one day of play time left since yesterday, and I get billed on the 4th. Wouldn't want my game time to run out and not be able to play for a few hours until my account is updated with the game time.
Edit: got my game time
Edited by Foxhunt on May 2, 2014 7:44PM0 -
Auric_ESO✭✭✭✭Mine is on my account"The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba0 -
elwhy✭✭✭Greetings folks,
Eligible players will be given their additional five complimentary days of game time within a target delivery time of 72 hours from 8 PM EDT, May 1st.
Please visit the account management page (https://account.elderscrollsonline.com) and click on the 'Billing History' link to see if the five day complimentary game time has been applied.
You can find more information about this in our knowledge base:
https://help.elderscrollsonline.com/app/answers/detail/a_id/9852
https://help.elderscrollsonline.com/app/answers/detail/a_id/9853
https://help.elderscrollsonline.com/app/answers/detail/a_id/9854
According to the last link, because I cancelled my subscription I'm not going to get the 5 free days? Which makes sense because I didn't pay for the Imperial edition and I definitely didn't play the game through all the bugs/issues, or rather didn't play the game because the maintenance issues... Wait. I did.
Hopefully I'm understanding this wrong, because that's extremely unfair and ridiculous if you're only giving 5 free days to those active subscribers. This compensation is supposed to be for those of us who have already paid, not necessarily for those who are continuing to pay.1 -
Received the email and it's being applied.
Well done ZOS, this was a good idea. 0 -
Moonraker✭✭✭✭
You are reading it wrong.eliasadriancombsub17_ESO wrote: »According to the last link, because I cancelled my subscription I'm not going to get the 5 free days? Which makes sense because I didn't pay for the Imperial edition and I definitely didn't play the game through all the bugs/issues, or rather didn't play the game because the maintenance issues... Wait. I did.
Hopefully I'm understanding this wrong, because that's extremely unfair and ridiculous if you're only giving 5 free days to those active subscribers. This compensation is supposed to be for those of us who have already paid, not necessarily for those who are continuing to pay.
It's clear what it says:
i.e. you had to set up a subscription to continue play after Early Access or at Launch. So, if you are playing now then you have already done this.Yes. Only players who have set up an active account prior to 8:00 PM EDT on May 1st and who are currently enjoying their 30 days of included game time, as a result of successfully selecting a subscription plan, are eligible for the five additional days of game time.
Emails are still going out. I only just got mine for example.
1 -
WarganismSoul ShrivenStill no 5 days added to my account yet or any email.JasonSilverSpring wrote: »
@ZOS_HugoP, my subscription is set to renew on May 4 because I unfortunately setup my subscription before you all posted the message about extending early access. May 4 is 72 hours from May 1. I am waiting patiently, but do you all have systems in place to ensure that you give the extra days before posting the renewal?
Also, I just checked and on my account page it says I have 1 day of play time left even though it says I will be billed on May 4. Something just does not seem right.
Also I added my code in straight away, am I correct in thinking that those who entered in their codes straight away, like good abiding customer, lost out on extra 3 days? Because I know alot of people held off entering them till the last moment because of this, yet most other places/companies would take that into account and add on any over lap....0 -
@JasonSilverSpring or those worried about it saying you have one day, even though it says May 4th, the system is probably reading anything less than two days as one day. So if you had 1 day 23 hours and 59 minutes, it would read it as 1 day.1 -
Reignskream✭✭✭✭My active subs come from gametime cards, so this means since i wont have an active sub, just from gametime cards, i dont get the free 5 days?
Nice ZOS.0 -
SeñorCinco wrote: »
But some, like myself, have accounts that expire before the 72 hrs from 8PM Eastern, last night. In less than 3 hrs, at 12 noon, my account time will be down to 1 day. That renders the account inactive at 12 noon tomorrow. 32 hours shy of the 72 hour window.GossiTheDog wrote: »They have 72 hours to add the rebate and you have 72 hours left. I think they planned for this situation.
Sorry what to much bold rubbish at the end to bother reading0 -
SeñorCinco✭✭✭✭
That would be a sig. There is an option in your setting to block them.willpascoe24prb19_ESO wrote: »Sorry what to much bold rubbish at the end to bother reading
No apology necessary. I can see how one could get confused, even though I centered the text to give some sense of separation, aside from the line.
Edited by SeñorCinco on May 2, 2014 6:42PMWords contained in posts, at which point I stop reading and will not respond...
Toon / Mana / WoW or any acronym following "In ___" /
Pets (when referring to summoned Daedra) / Any verbiage to express slang (ie, ending in uz,az,..) / Soul Stone
... to be continued.
Now, get off my lawn.0 -
SeñorCinco✭✭✭✭
You simply need an"active account". No sub is required to get the 5 days. Just need to have an active account prior to 8PM Eastern, last night.Reignskream wrote: »My active subs come from gametime cards, so this means since i wont have an active sub, just from gametime cards, i dont get the free 5 days?
Nice ZOS.
Words contained in posts, at which point I stop reading and will not respond...
Toon / Mana / WoW or any acronym following "In ___" /
Pets (when referring to summoned Daedra) / Any verbiage to express slang (ie, ending in uz,az,..) / Soul Stone
... to be continued.
Now, get off my lawn.0 -
Just Got the second e-mail with
5 Days of Complimentary Elder Scrolls Online Game Time. Learn More
Should i be grateful?
Nothing in billing!!! don't know about every 1 else but i want to see it in billing history the same as i didn't get the 2 days for EA! Billing history is there for ZoS and more important our records!!!0 -
elwhy✭✭✭You are reading it wrong.
It's clear what it says:
i.e. you had to set up a subscription to continue play after Early Access or at Launch. So, if you are playing now then you have already done this.Yes. Only players who have set up an active account prior to 8:00 PM EDT on May 1st and who are currently enjoying their 30 days of included game time, as a result of successfully selecting a subscription plan, are eligible for the five additional days of game time.
Emails are still going out. I only just got mine for example.
Thanks for the clarification, it does seem like I should get it. That's what I'm hoping at least, and read from a post on here that referenced a reddit comment from Gina from ESO. The only problem is I asked customer support and two different people have told me otherwise, that I won't get the 5 days, haha. Guess we'll see.
I love the game, and will most likely renew my sub in the future, but the next couple months are really busy for me so I cancelled a distraction.0 -
Rhoric✭✭✭✭✭Got the email but no added time yet. Got 4 days left before being billed on the 7th as I set my subscription up on April 7th0 -
Malediktus✭✭✭✭Got email but time wasnt added to my account yet
1 day gametime left@Malediktus --- Ebonheart Pact, EU-Megaserver0 -
Fairydragon3✭✭✭✭GossiTheDog wrote: »JasonSilverSpring wrote: »Greetings folks,
Eligible players will be given their additional five complimentary days of game time within a target delivery time of 72 hours from 8 PM EDT, May 1st.
Please visit the account management page (https://account.elderscrollsonline.com) and click on the 'Billing History' link to see if the five day complimentary game time has been applied.
You can find more information about this in our knowledge base:
https://help.elderscrollsonline.com/app/answers/detail/a_id/9852
https://help.elderscrollsonline.com/app/answers/detail/a_id/9853
https://help.elderscrollsonline.com/app/answers/detail/a_id/9854
@ZOS_HugoP, my subscription is set to renew on May 4 because I unfortunately setup my subscription before you all posted the message about extending early access. May 4 is 72 hours from May 1. I am waiting patiently, but do you all have systems in place to ensure that you give the extra days before posting the renewal?
They have 72 hours to add the rebate and you have 72 hours left. I think they planned for this situation.
Some people already have their days applied, So who knows whats going on0 -
Reignskream✭✭✭✭SeñorCinco wrote: »
You simply need an"active account". No sub is required to get the 5 days. Just need to have an active account prior to 8PM Eastern, last night.Reignskream wrote: »My active subs come from gametime cards, so this means since i wont have an active sub, just from gametime cards, i dont get the free 5 days?
Nice ZOS.
Well my acct is active until sunday, so i guess i have nothing to worry about, ty.0 -
JasonSilverSpring✭✭✭✭✭I think we all need to have some patience. I got the first email that was a blanket email mentioning the future updates, etc. But, a few hours later I got an email saying that a game time code had been added to my account and I am good now. It will just take some time I am sure.
@darthbelanb14_ESO, I believe you are correct that if you have 1 day and 23 hours it must list it as 1 day remaining. A bit confusing but the next bill date is good for me.
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Tarwin✭✭✭Yes. They sent me a code and told me they had applied the code for me. That was nice of them2 -
RedTalon✭✭✭✭✭
✭Thanks for the extra time, mine has been applied by you guys. Edited by RedTalon on May 2, 2014 8:03PM0 -
Got my mail and my 5 days a little over an hour ago The statement "if you put enough monkeys behind enough typewriters... sooner or later one will produce the works of Shakespeare" has sadly been proven utterly wrong by the internet...0 -
SeñorCinco✭✭✭✭For those that received their 5 days, can someone tell me if it was listed as a separate addendum in the billing history or separately listed aside from days remaining... or if it simply added 5 days to the existing days remaining.Words contained in posts, at which point I stop reading and will not respond...
Toon / Mana / WoW or any acronym following "In ___" /
Pets (when referring to summoned Daedra) / Any verbiage to express slang (ie, ending in uz,az,..) / Soul Stone
... to be continued.
Now, get off my lawn.0 -
Roeas000Soul ShrivenReceived an email about it but didn't get any game time yet (still 1 day remaining).0
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Auric_ESO✭✭✭✭SeñorCinco wrote: »For those that received their 5 days, can someone tell me if it was listed as a separate addendum in the billing history or separately listed aside from days remaining... or if it simply added 5 days to the existing days remaining.
both.
Billing history : 5/2/2014 5 Days Complimentary Game Time - Please Enjoy This Bonus Time!
Account summary: GAME TIME REMAINING
You have 6 days of game time remaining.
BILLING DATE
You will be billed on May 9, 2014 for $14.99"The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba2
