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Feedback - New Player Experience (probably the reason why people quit?)

  • Tandor
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    CBreeze71 wrote: »
    The horse speed is absolutely demoralizing. But they always end getting some cash out of me because it's so annoying. I doubt anything would change that.

    As with my earlier comment, that's nothing to do with the New Player Experience, which is what this thread is about - not the New Character Experience.

    I totally get the fact that someone who has their main levelled to maximum mount speed including every boost available to them in order to rush back to the action in Cyrodiil may find the initial mount speed on their alts in Khenarthi's Roost "absolutely demoralizing", but that someone is not a new player.

    If people want to argue that once a mount speed has been maxed on one character it should optionally be available to their other characters then fine, personally I wouldn't use that option, but to argue (as some do) that every new player should start the game with their mount speed maxed would be something else altogether. The game has been trivialised enough already, not least in account-wide terms.
    Edited by Tandor on August 19, 2022 9:11PM
  • Four_Fingers
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    Tandor wrote: »
    Tandor wrote: »
    mandricus wrote: »
    The game does not tells you that the tooltip of the skills change based on your resources (I've discovered it only after months that I was playing, and just because a guild mate told me).
    The game does not tells you that you have to weave light attacks between your skills
    The game does not tells you what a rotation is.
    The game does not tells you that your resistances affect how much damage you take.
    The game does not tells you how damage is calculated and how mitigation and penetration affects the calculations.
    The game does not tells you that there is a golden vendor every weekend in Cyrodiil.
    The game does not tells you that you have to train your mount (I've discovered it after months).
    The game does not tells you the difference between a regular vendor and a trading guild vendor.
    The game does not tells you that you can check your DPS on a dummy.

    I could go on for hours.
    The game was designed for MMORPG players, which already knows most of this stuff, because it's typical of these kind of games, forgetting that a very large chunk of the player base come to this game from Skyrim, and most of them knows absolutely nothing about this stuff. They have to learn it the hard way...

    None of which is remotely relevant to the New Player Experience.

    I'm more interested in getting the start of the game right for those totally new to the type of game and taking their time in familiarising themselves with it, rather than those who complain that they don't know how to progress in competitive play after hitting 500 champion points a week into the game.

    The horse thing is totally relevant. New players have almost no wayshrines. They have to slow travel everywhere. It takes forever. Some of the regions don't have a starter wayshrine so you have find a boat or a gate to pass thru to ever get there to begin with. And to top it off the maps are horrible. You can pay to upgrade your mount of course, but it's not cheap.

    Where are they going?

    If they take their time to explore, do a bit of harvesting, and generally get their bearings then they don't need to go anywhere fast, let alone use a mount to get there. Does it really take months to spot a stablemaster and click on him/her? Or a wayshrine?

    Cyrodiil in under 50 campaign is where a new player or alt really feels the lack of speed.
    The scouting and city quests require a lot of travel and of course there are no wayshrines.
    One of the things I loved about Elden Ring was my mount was viable out of the box.
    Not against some mount leveling but a level 10 horse is pathetic it is not even the speed, it is the change to stamina they made.
    Makes your ride stop and go totally spoiling the immersion of the ride.
    Edited by Four_Fingers on August 19, 2022 9:27PM
  • Jarl_Ironheart
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    Youyouz06 wrote: »
    It's time to justify the pricing, that's for sure.

    What do you mean justify the pricing?

    The game is absolutely huge. You can get 7 years of content for free with game pass. Even then the game is super cheap on other consoles for a ton of content.
    Push Posh Applesauce, Pocket Full of Marmalade.
  • LikiLoki
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    It's amazing how weak-willed the generation of players is now. I've never played multiplayer games. This is my first experience. The series of games started for me with Morrowind. No one took you by the hand there, don't put a pot under your ass and didn't feed you with a spoon. You get lost in the freedom of choice, explore and find. I had no problems with TESO. I did what I wanted and the understanding came by itself
    Edited by LikiLoki on August 19, 2022 9:26PM
  • psychotrip
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    naissur wrote: »
    It took several months to convince 5 friends to try the game. This week they have finally tried it.

    3 of them quitted straight away.

    Why did they quit? Because the game is very messy.

    2 are still playing, but constantly complaining about how messy the game is.

    No explaination of how the interface works. No explaination of which quest to take first. No explaination on how to start the main quest, no explaination on what the icons are, etc, etc, etc, etc.

    I know in the last period the team has been focused its attention on DPS. My friends do not care about DPS.

    One of the 2 friends that are still playing said:
    I see there are lot of things to do in this game, but it is very messy. I don't know what to do and I am frustrated most of the time. If it wasn't for you helping me out, I would have quitted very quickly.


    I am not an expert UIX designer, but listening to them I started to remember that 5 years ago I had the same problem. I couldn't understand what to do. So many things (that I love) can be very confusing when you start out and no explaination is given. It would be nice if the development team focused on the new player experience instead of changing end game skills every week.

    I find myself constantly comparing ESO to WoW these days, but here we go again:

    This reminds me of the new player experience in WoW. Especially when it comes to story and ESPECIALLY for the Horde. Mechanically the game eases you in well, but its IMPOSSIBLE to have any sense of whats happening in the world (presumably the entire point of the game) because they havent updated the base game content for years.

    You end up in situations where the warchief (leader of the horde) might be 3 different people within the same day based on what quests you do in what order. Is Thrall in charge? Garrosh? Whose this Sylvanas lady standing in the middoe of the Orc capitol? The whole game is like this now. There's no way to immerse yourself in the *world* of warcraft because consistency has gone out the window.

    In ESO the problem seems to be twofold:

    Mechanically its a nightmare to get into, or even get BACK into after years away (my current issue).

    Plot-wise, One Tamriel (or whatever it's called) kills any idea of consistent storytelling. They're telling linear stories with recurring characters, but the stories have no order nor flow. So none of the story feels grounded in any consistent reality, making it all feel pointless. How the heck are new players supposed to get attached to this world?

    This isn't working.
    Edited by psychotrip on August 19, 2022 9:39PM
    No one is saying there aren't multiple interpretations of the lore, and we're not arguing that ESO did it "wrong".

    We're arguing that they decided to go for the most boring, mundane, seen-before interpretation possible. Like they almost always do, unless they can ride on the coat-tails of past games.
  • boi_anachronism_
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    Tandor wrote: »
    mandricus wrote: »
    The game does not tells you that the tooltip of the skills change based on your resources (I've discovered it only after months that I was playing, and just because a guild mate told me).
    The game does not tells you that you have to weave light attacks between your skills
    The game does not tells you what a rotation is.
    The game does not tells you that your resistances affect how much damage you take.
    The game does not tells you how damage is calculated and how mitigation and penetration affects the calculations.
    The game does not tells you that there is a golden vendor every weekend in Cyrodiil.
    The game does not tells you that you have to train your mount (I've discovered it after months).
    The game does not tells you the difference between a regular vendor and a trading guild vendor.
    The game does not tells you that you can check your DPS on a dummy.

    I could go on for hours.
    The game was designed for MMORPG players, which already knows most of this stuff, because it's typical of these kind of games, forgetting that a very large chunk of the player base come to this game from Skyrim, and most of them knows absolutely nothing about this stuff. They have to learn it the hard way...

    None of which is remotely relevant to the New Player Experience.

    I'm more interested in getting the start of the game right for those totally new to the type of game and taking their time in familiarising themselves with it, rather than those who complain that they don't know how to progress in competitive play after hitting 500 champion points a week into the game.

    You know what *is* relevant to the new player experience? Knowing what a buff is.. because you are choosing skills the entire time with no idea what they do. Knowing what a 5 piece bonus is. Like the gear with a training trait you got from a quest? Should probably explain what that does. Or I don't know, that you can upgrade your mount speed at the stable, I mean thats so basic and so important for gameplay quality but had to stumble on it after like 2 weeks. I came from Skyrim and I found it overwhelming. What's a taunt? They tell you nothing about what a tank is. Literally all this requires in a readable tab under the options/help menu. There are dozens of things that I was so frustrated about because there was nothing to even hint that it was important. I love exploration open world games but you gotta let players have access to something beyond "this is a light attack, this is a heavy attack, this is a block".
  • zaria
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    CBreeze71 wrote: »
    The horse speed is absolutely demoralizing. But they always end getting some cash out of me because it's so annoying. I doubt anything would change that.
    Horse speed is mostly an issue in Cyrodil, slow overland is not so much an issue for new players who has never had an max speed horse, with speed boost.

    For the quests, yes they are a mess, I have done all the quests in ESO and even I get confused picking up prologue quests.
    dc7rv6r-0d7b5ef4-6bf1-4f66-8bf0-e6d39e30d560.jpg?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJ1cm46YXBwOjdlMGQxODg5ODIyNjQzNzNhNWYwZDQxNWVhMGQyNmUwIiwiaXNzIjoidXJuOmFwcDo3ZTBkMTg4OTgyMjY0MzczYTVmMGQ0MTVlYTBkMjZlMCIsIm9iaiI6W1t7InBhdGgiOiJcL2ZcL2Y1YWVmZjJmLTVjNGEtNDYyNC1hMWNmLTFlZWIxMTNhOTBiNlwvZGM3cnY2ci0wZDdiNWVmNC02YmYxLTRmNjYtOGJmMC1lNmQzOWUzMGQ1NjAuanBnIn1dXSwiYXVkIjpbInVybjpzZXJ2aWNlOmZpbGUuZG93bmxvYWQiXX0.nvtiStlUV7CoLQ5ccLcLVt8Kbi7YqMJfF01QVdX3K-A
    That was from 2018
    Check out Isrianas art
    https://www.deviantart.com/isriana/art/TESO-A-Thousand-Quests-738651555
    Grinding just make you go in circles.
    Asking ZoS for nerfs is as stupid as asking for close air support from the death star.
  • bathynomusESO
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    I rely heavily on my compass, map and add-ons to figure out where to go for quests. Even then, it can be confusing at times. My method for questing is to hit all the points on the map for a zone (M for map, map completion, left side of the screen)

    You can have max (stable) mount speed in about 60 days. Even more speed with Champion Points + some skill points in Alliance War > Assault > Continuous Attack (Major Gallop at all times).
  • Thecompton73
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    Drammanoth wrote: »
    Yeah and abysmal beginning mount speed and armor decay every few levels make for a horrible leveling experience.

    The mount speed issue is terrible. You can literally run faster on foot than on a horse until you get the training past level 10 and it still feels incredibly slow until you get it up to 25-30 and have the PvP passive for rapids unlocked. A new player coming in without help would have no idea about the rapids passive to make things even worse. More than a month just to get to a halfway decent mount speed is way way too long for new players or people making alts.
    You can always purchase Crown Crates, convert them into Gems and boost your speed, eh? :/...

    Another thing that would need PROPER cleaning is the Clown Store.

    A new player either wouldn't know that or would likely see having to spend a fairly large amount of real cash on a micro transaction that early in the game as a huge red flag and they'd just quit.
  • Dawnblade
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    opalcity wrote: »
    It's great that people are offering advice and helpful tips, but a new player should be able to learn things from the game, not have to rely on outside sources.


    On the other side of it, new players shouldn't expect to be able to speedrun their way up to endgame content without doing the grind and putting in the time and effort.

    The question becomes "How much time and effort (beyond leveling) are reasonable to ask of a new player before they can realistically participate in endgame content?"

    10 hours, 100 hours, 1000 hours?

    I don't have the answer but I imagine the games with the best retention rates don't require weeks on-end of 24 / 7 grinding, but also don't provide an instant 'click here to be ready' button.
    Edited by Dawnblade on August 19, 2022 11:37PM
  • MidniteOwl1913
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    Tandor wrote: »
    Tandor wrote: »
    mandricus wrote: »
    The game does not tells you that the tooltip of the skills change based on your resources (I've discovered it only after months that I was playing, and just because a guild mate told me).
    The game does not tells you that you have to weave light attacks between your skills
    The game does not tells you what a rotation is.
    The game does not tells you that your resistances affect how much damage you take.
    The game does not tells you how damage is calculated and how mitigation and penetration affects the calculations.
    The game does not tells you that there is a golden vendor every weekend in Cyrodiil.
    The game does not tells you that you have to train your mount (I've discovered it after months).
    The game does not tells you the difference between a regular vendor and a trading guild vendor.
    The game does not tells you that you can check your DPS on a dummy.

    I could go on for hours.
    The game was designed for MMORPG players, which already knows most of this stuff, because it's typical of these kind of games, forgetting that a very large chunk of the player base come to this game from Skyrim, and most of them knows absolutely nothing about this stuff. They have to learn it the hard way...

    None of which is remotely relevant to the New Player Experience.

    I'm more interested in getting the start of the game right for those totally new to the type of game and taking their time in familiarising themselves with it, rather than those who complain that they don't know how to progress in competitive play after hitting 500 champion points a week into the game.

    The horse thing is totally relevant. New players have almost no wayshrines. They have to slow travel everywhere. It takes forever. Some of the regions don't have a starter wayshrine so you have find a boat or a gate to pass thru to ever get there to begin with. And to top it off the maps are horrible. You can pay to upgrade your mount of course, but it's not cheap.

    Where are they going?

    If they take their time to explore, do a bit of harvesting, and generally get their bearings then they don't need to go anywhere fast, let alone use a mount to get there. Does it really take months to spot a stablemaster and click on him/her? Or a wayshrine?

    I don't know about anybody else. I had never played a video game before and I wanted to wander. I was surprised that my horse was slower than I was till someone pointed out the level of the horse. Then I was surprised by how long it takes. Once a day for four months to get speed and stamina done, another month for capacity, or pay or course.

    And I did find having to find a boat or cart or walking to get to a place that no free wayshine a pain. Once I was so frustrated I bought an apartment just to avoid having to find a way to get into the zone.
    PS5/NA
  • Amottica
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    naissur wrote: »
    3 of them quitted straight away.

    Since they quit right away they did not give themselves a chance to figure out the game.

    Simply asking in a guild or on the forums would have gone a long way to clear up the quest direction issue. Sure, Zenimax could add a toggle new players could select to guide them to the first main quest in each zone which is not a bad idea. They sold out on a great story.

    They did add to the zones a guide for what has been completed and what has not. Beyond that, TES is heavily about exploring to find what is there. That is a core in TES game design and carries over to ESO. So beyond the main storyline for the base game and the main storyline for each zone, players do need to understand the core game design that has worked for one of the largest game IPs for a great many players.

    Maybe your friends will give it another chance and you can guide them through the game and begin to understand TES. That sounds like a great plan. Good luck.

  • Drammanoth
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    Drammanoth wrote: »
    Yeah and abysmal beginning mount speed and armor decay every few levels make for a horrible leveling experience.

    The mount speed issue is terrible. You can literally run faster on foot than on a horse until you get the training past level 10 and it still feels incredibly slow until you get it up to 25-30 and have the PvP passive for rapids unlocked. A new player coming in without help would have no idea about the rapids passive to make things even worse. More than a month just to get to a halfway decent mount speed is way way too long for new players or people making alts.
    You can always purchase Crown Crates, convert them into Gems and boost your speed, eh? :/...

    Another thing that would need PROPER cleaning is the Clown Store.

    A new player either wouldn't know that or would likely see having to spend a fairly large amount of real cash on a micro transaction that early in the game as a huge red flag and they'd just quit.
    And unless ZOS realises this crucial fact, which discourages new players, they will be losing players en masse. Potential new players.

    The slogan "play the way you want" will inevitably be accompanied by "and the way we let you - just withstand our ideas."

    No, I don't want to return to the mandatory subscription; at this point we can all see that neither ESO+ subs not non-ESO+ are at an advantage. We are all in this together.
  • Amottica
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    Drammanoth wrote: »
    Yeah and abysmal beginning mount speed and armor decay every few levels make for a horrible leveling experience.

    The mount speed issue is terrible. You can literally run faster on foot than on a horse until you get the training past level 10 and it still feels incredibly slow until you get it up to 25-30 and have the PvP passive for rapids unlocked. A new player coming in without help would have no idea about the rapids passive to make things even worse. More than a month just to get to a halfway decent mount speed is way way too long for new players or people making alts.
    You can always purchase Crown Crates, convert them into Gems and boost your speed, eh? :/...

    Another thing that would need PROPER cleaning is the Clown Store.

    A new player either wouldn't know that or would likely see having to spend a fairly large amount of real cash on a micro transaction that early in the game as a huge red flag and they'd just quit.

    Many players started this game when there was no means to upgrade a house outside of daily feeding and somehow managed that, all without a cash shop. Each mount had to be trained separately instead of all mounts for one character having all the same trading.

  • M0ntie
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    This is spot on. I tried to get my friend to play ESO and they tried it but said what the OP is saying, and that they hated the clunky combat.
    Being bombarded with quests with no continuity and sense that you’re getting somewhere just makes it unrewarding.
    How many times have people said to get rid of Suga annoying the hell out of you? And what do ZoS do but make more annoying npcs like her.
    Providing stories that guide the new player how to play is what is needed, not nerfing damage and making players have to redo their builds every 3 months when they are well progressed in the game.
  • Tenthirty2
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    SeaGtGruff wrote: »
    Oddly enough, my experience as a new gamer in ESO was magical and exciting.

    Did I know what I was doing? Heck, no.

    Did I care? Heck, no.

    Was I having fun? Heck, yeah.

    Was just thinking this as I was reading thru the thread.

    I'd rather explore and make my own way instead of feeling like I'm playing a guided tour on rails game.

    I'm the type of gamer that HATES being spoon fed. Go here, go there, do this, then do that, just NO.
    I even get annoyed when quest markers pop up on basic stuff like fetch quests or where you have to "search around" for something.
    "Ok, time to look for clues and see if - "
    <GIANT GLOWING WAYPOINT>
    "oh." :/

    When I began my first character 2+ years ago I had zero fore-knowledge of the game other than:
    1. It's an Elder Scrolls title
    2. It's way more peopley than Skyrim.

    First major zone I ended up in was Vvardenfell and I picked a direction and just walked and explored.
    Years later I'm still learning, but I LOVE that.

    Now, all that said, it would be good if ZoS would expand more on some of the beginner tutorials, like the combat one for example. Maybe touch on basic weaving and some of the other things like status effects, etc. Would help dispel confusion early on I feel.
    • "Some enjoy bringing grief to others. They remind M'aiq of mudcrabs - horrible creatures, with no redeeming qualities."
    • "When my time comes, I will smile. And that will be all." -Sir Nathain Galien
    • IGN: TenThirty2 (PC/PS: NA, PC/PS: EU)
  • SaffronCitrusflower
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    Way back in the beginning it was still confusing, but it made a lot more sense in terms of progressing and learning how to play.

    You had to start in your factions starter zones and if you wandered out of that zone too early you couldn't compete, so you were more or less forced to do the quests "in order", even though there wasn't a specific order to do quests, there certainly was an order you had to do the zones in.

    Over time we got "one tamriel" and account wide achievements, which, in hindsight, maybe/probably wasn't the best way to change the game even though they both sound like good ideas on paper. In practice the updates just, as the OP posted, makes the game messy and confusing.

    I honestly believe that if we could get ESO v1.6 back most people would be happier.
    Edited by SaffronCitrusflower on August 20, 2022 12:43AM
  • Destai
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    The whole mount thing has to be impacting mount sales. Why would I buy a $40 mount when I can walk faster?
  • karekiz
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    mandricus wrote: »
    The game does not tells you what a rotation is.

    Not many MMO's actually do this contrary to belief. Most just give you skills at a slow pace unlocked.
  • Nomadic_Atmoran
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    ZOS has definitely not learned from their mistakes when it comes to new player experiences but I feel like this is something that has stretched back all the way to the beta. Back in the beta a lot of players got tired of having to run through the original starting zones (Bleakrock Isle, Khenarthis Roost, Stros M'Kai) every time they reset the servers and they began demanding that ZOS start the player characters in the first large city so they could "skip" the unnecessary starter zone quests and get to the larger zones faster. An issue with this quickly arose as players that had not been able to take part in earlier versions of the beta started to pour into the early access and the day 1 launch. They were immediately dropped in the starter cities with not so much as a inkling as to what they were supposed to do and where to go. Completely missing the initial starter zone quests that would direct the player along a path that would eventually lead off the island. Most players eventually figured it out simply by being curious enough to take all of the quests they could come by. They would eventually encounter the NPC that would direct them to the boats that would take you to the starter zones. And by the time they had left the starter zones they had some semblance of how the basics worked so they could actually move through the game world.

    Ultimately it seems that ZOS never revisited this and has since approached development of new tutorials and starting points from the same mindset that "players want to get into the action sooner rather than later" and never really seemed to have understood that the original complaint was coming from players who were simply frustrated with the need to do the same set of quests over and over again just to be able to gain access to the rest of the game where the larger issues (bugs) were more frequently encountered. Being that they were QAing the game for free here the complaint was reasonable. Unfortunately ZOS seems to have taken that complaint to heart.

    I would hope that if they ever decide to revisit the older zones to update things they take the time to seriously reevaluate the way new players experience this game early on. Because even as a veteran that is slowly leveling 18 characters its painfully obvious how much of a mess the early games progression is.
    Edited by Nomadic_Atmoran on August 20, 2022 1:23AM
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  • WiseSky
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    Remembering back when I was a new player...

    I love(d) the new player experience back in 2014 when the game was about half a year old and I joined. Played and explored everything on my own in my very first MMO that was the world of Morrowind, Oblivion and Skyrim.
    I played ESO as kind of single player game until I got lvl 50, ended the main quest and my ebonheart story arc. I took my time, enjoyed the world, its lore and beauty, and learned more about ESO and gameplay and the world on my own. Of course I was far from perfect, but I made it - without a guild or any addons^^ I learned the MMO things like dd and tank and the rest from people in my guilds later.

    I would not miss that first time on my own, because I mastered that game on my own, did not look up things (°cough° minus that one argonian riddle somewhere in Shadowfen) and was and am proud that I achieved that without help.
    I have roots in ESO that are my own. One of the reasons why I am still here after all those years.

    Today the game has added lots of help functions and quality of life improvements. I also enjoy many addons and would not miss them.

    If I would start the game new 2022 without knowledge of it, I would again take my time to get to know it. Same approach. Its worth it.

    If I would take a different approach to the game, read guides, push a recommended char with recommended class and recommended gear to lvl 50 to run recommended dungeons... the game for me would just become a one night stand and I would quit soon. And I would get frustrated because my char would not be able to do anything those guides say you need to have to own and achieve in a record time.


    So it may not only depend on how fast and easy a game leads a newbie to OP level, but what kind player a newbie is when they start a game. When one learns to play the violin one won't be playing vivaldi on a stradivari in one's first week. Of course that would cause dissappointment in the player. But not even the most famous and best violin teacher could help here.

    Solo player perspective, I know. But there is not "the" new player. There's not "the" reason why people stay or quit. Aspects of the game that bring one player to quit it are exactly the ones that will make another player stay.

    This Summarizes my first point I wanted to make : There is Tons of value in learning and taking the time to explore by yourself To enjoy the journey and not just focus on the destination.

    The other clean point is that each person is different with their preference, for whatever reason them not liking ESO is OK.
    The devs could handhold us for each and every system and setting, but that would surely overburden their indented player base instead.
    If the player wishes to turn off the quest givers there is an option in settings :SETTINGS -> INTERFACE ->HEADS-UP DISPLAY -> QUEST GIVER ICONS
    But that is only there for the hooked player who chose to dabble in the settings options after liking the game.

    When I started the game I struggled to find all the Addon and settings for the way I wanted to play hence I made a Addons for Immersion guide/list.

    The resources were there but it was more about how resourceful I was to find them all.

    Same goes for every other thing about ESO, you can find it if you look, but that takes investments that only the science of "Retention Rates of players" will explain who those players are.
  • peacenote
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    jaws343 wrote: »
    Yeah and abysmal beginning mount speed and armor decay every few levels make for a horrible leveling experience.

    The mount speed issue is terrible. You can literally run faster on foot than on a horse until you get the training past level 10 and it still feels incredibly slow until you get it up to 25-30 and have the PvP passive for rapids unlocked. A new player coming in without help would have no idea about the rapids passive to make things even worse. More than a month just to get to a halfway decent mount speed is way way too long for new players or people making alts.

    I feel like the mount speed stuff is really an established player problem.

    New players who are doing quests for the first time in overland have nowhere they need to be that requires mount training to get there. The main story quests are directly outside one of the first main cities, and the zone quests slowly radiate you throughout the zone incrementally, allowing you to unlock wayshrines as you move along. The Mount Speed complaint is really an end game complaint from players rushing zone dolmens and sky shards to level their 15th character, disguised as a "help the new players" problem.

    Well..... there are really two kinds if new players. Brand new players, and people new to ESO who may be experienced gamers elsewhere, wanting to level up so they can PvP or do group PvE content with their friends ASAP. The latter will get frustrated with horse speed very quickly. Also, I do remember being so upset about my horse speed in Cyrodiil that my first PvP experience was brutally unfun.... spent the entire time trying to get to battles before they were over and swearing at my ridiculously slow horse. It almost permanently turned me off of PvP for good. In PvE I don't remember being as impacted by it, but that was back when horses had specializations and you trained each horse and it just very obviously was going to be a long slog. Back then 40,000 gold (or whatever it was) seemed like an unreachable sum of money for one of the "better" horses.

    I will say, I have played a TON of MMO's and when I started, I often commented on how it felt that ESO relied on external content more than most games I had played, and in some cases the information was basically NOWHERE at all. Compared to those days, it's a cakewalk now. Tons of new player guides, almost every single quest can be found on YouTube if you get stuck, plus a ton of in-game "new player" tips and leveling rewards that didn't exist at launch.

    This is not at all to belittle any of the feedback in here, but just to point out that this has never really been ESO's strength, and most of us here today had to really WANT to learn the game and figure it out. Maybe the OP's problem partially is that if you have to work that hard to convince your friends to play a game... maybe that game shouldn't be ESO, because we know the early game experience is a bit of a mess.

    I would like to see ZOS continue to work on improving this, especially the issue they've created with making each new area be possible as a starter zone, which was a problem that didn't really exist at launch and just keeps getting worse and more confusing with each new release.
    My #1 wish for ESO Today: Decouple achievements from character progress and tracking.
    • Advocate for this HERE.
    • Want the history of this issue? It's HERE.
  • AzuraFan
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    The 25 quest limit can be a pain too. If a new player picks up all the quests they see in the starter zone, they'll quickly fill their quest log with quests that don't make sense to do for a while.

    Like someone said upthread, I had been playing for quite some time before I learned about training mounts and some other basics. This is the worst game I've played from that perspective. I should not have to read external guides and watch YouTube videos to learn the basics. I've never had to do that in other games (MMOs and single-player). In-game tutorials and tooltips taught me what I needed to know.

    Edited by AzuraFan on August 20, 2022 2:34AM
  • freespirit
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    Many people here moaning about mount speed and that is another thing that is badly explained and only an experienced player might be able to help......

    The first passive in the Assault skill line which is easily unlocked by just doing the Cyrodiil intro quest...... no PVP needed but gives you an immediate extra 30% mount speed.

    How many new players are going to find that?? Many new players actively avoid PVP content because it scares them or they feel they need more experience before jumping in!!

    Whereas infact in less than 10 mins they can get a massive mount speed boost!
    When people say to me........
    "You're going to regret that in the morning"
    I sleep until midday cos I'm a problem solver!
  • EmperorRemanIV
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    I can't give an opinion about UI cause I don't think it's much confusing. There are other games out there with far worse UIs. But I can give my opinion about the quests, which is a problem i've been noticing for a long time with new players I've met and it's one of ZOS biggest flaws.

    They say the game is "non-linear", that you should have the freedom to play the way you like. But the thing they don't realize is that they build the game to YES have a specific way and order to do it. And now they are just pretending they never did it. When the new tutorial was up, I kinda liked it. But now, honestly, they should return to release days, where you would start in Coldharbour, do the tutorial there and proceed to main quest.
    His Imperial Majesty, Reman IV, Emperor of Cyrodiil and its Protectorates, Guardian of the Reach, Elsweyr and Galen, Ophidian Overlord of Craglorn, Shield of the North, Count of Redwater and Anvil, Baron/Thane of Solitude, Falkreath and Morthal, Lord of Linchal, Knight of the Silver Rose, Knight of the Silver Dawn, Knight-Errant of High Isle and Knight of Moongrave Fane.
  • thorwyn
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    All those stories about new players quitting ESO and the reasons why they quite are actually just examples for a common no-brainer: different people have different tastes. Some of the offered reasons are just ridiculous. "Just wanted to PvP and were annoyed that they had to farm gear and run dungeons first"?! Srsly? I mean...come on! Wrong genre! Instant action is what Fortnite is for.
    ESO (and MMO games in general) is just not for everyone and I think we should stop trying to MAKE it for everyone. It requires some patience and the will to dive into the complexity and find out how everything works. I'm not saying ESO could not do a better job at guiding new players, but in the end, you just can not fully explain all aspects of such a game. And strangely enoug, for some reason, quite many people made it through the initial overwhelming experience despite the lack of a dedicated tutorial.
    And if the dam breaks open many years too soon
    And if there is no room upon the hill
    And if your head explodes with dark forebodings too
    I'll see you on the dark side of the moon
  • Sarannah
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    psychotrip wrote: »
    Plot-wise, One Tamriel (or whatever it's called) kills any idea of consistent storytelling. They're telling linear stories with recurring characters, but the stories have no order nor flow. So none of the story feels grounded in any consistent reality, making it all feel pointless. How the heck are new players supposed to get attached to this world?
    I don't feel this way. Whenever I quest, I activate all quests I come across, and finish sidequests first. Meaning I do them all in the order they are intended, as the main quest for every zone sends you from questhub to questhub. And eventually into the next zone of the alliance. So for me all stories are linear, as they really are. The problem is starting them in the correct order. Hence the different color coded quest request for DLC's, and different storylines.

    PS: This is why I feel the "Just pick a direction and run, you can find quests anywhere!" load screen line is stupid. As it takes the story out of the story.
    Edited by Sarannah on August 20, 2022 9:33AM
  • Aardappelboom
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    I started the game on gamepass, so only base game content was available.

    Made a character and started in coldharbour prison, got washed ashore on the starter island of my alliance and naturally progressed through it.

    When I got to the mainland, it got a little bit foggy but I quickly got to the point where following the zone story, mixed with the guild stories made a lot of sense.

    Since the zone story takes you pretty much everywhere around the zone I ran across a lot of POI and completed the side quests.

    It felt like a ES game right away, loved the progression, the stories, the exploration, it just clicked.

    The new tutorial breaks this immersion, and the introduction video makes no sense, you see Molag Bal and the prophet gives you some info on what's going on but you don't even know him yet. You have no bigger purpose the first few hours, it's only when you start one of the bigger stories, it starts to become interesting.

    Also the DLC content is more tailored to the idea of play how you want, it's the main story (which has a ton of lore in general) and alliance zones that are hard to follow.

    There's some great content in this game but I agree it isn't the best experience for someone starting from scratch, they should really rethink that.
    Edited by Aardappelboom on August 20, 2022 12:25PM
  • Kesstryl
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    I like the non-linear aspect of ESO now, but I also started this game back in Beta so I knew what the main quest is supposed to be. I think a new account's very first character should begin with the Mannimarco cut scene and the Coldharbor quest. Then when you come back to Nirn, you get dumped into Direnni tower. You will then have the Main Quest in your quest log, and go through Direnni tutorial, then pick where to go. Once that is done, any new alt characters can start wherever they want. You just need that first experience with beginning the Main Quest to set the narrative on the first character. I agree with too many quest arrows in the starter cities and areas, it's way too much. Change the color of the Main Quest to stand out.

    Or alternatively, set the color of the main quest for any zone or DLC zone to be different from the rest of the quests so you know what is the Main Quest related to each zone you are in. That way a new player knows what to focus on. I still think it was a disservice to get rid of DLC tutorial zones, they really did set the tone and start the stories appropriately. I think they should be put back in after removing the combat parts and updating the gear drops, and give the player the choice to go through any of them after Direnni Island and choosing where to land.

    Edited by Kesstryl on August 20, 2022 12:56PM
    HEARTHLIGHT - A guild for housing enthusiasts! Contact @Kesstryl in-game to join.
  • TaSheen
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    Way back in the beginning it was still confusing, but it made a lot more sense in terms of progressing and learning how to play.

    You had to start in your factions starter zones and if you wandered out of that zone too early you couldn't compete, so you were more or less forced to do the quests "in order", even though there wasn't a specific order to do quests, there certainly was an order you had to do the zones in.

    Over time we got "one tamriel" and account wide achievements, which, in hindsight, maybe/probably wasn't the best way to change the game even though they both sound like good ideas on paper. In practice the updates just, as the OP posted, makes the game messy and confusing.

    I honestly believe that if we could get ESO v1.6 back most people would be happier.

    No thanks. I don't want to be limited in those ways. I would certainly not be happier with the "1.6 version". In fact, I'd just cancel 3 yearly subs and go back to Skyrim.
    ______________________________________________________

    "But even in books, the heroes make mistakes, and there isn't always a happy ending." Mercedes Lackey, Into the West

    PC NA, PC EU (non steam)- four accounts, many alts....
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