Relocated from UK to EU and need to update my account location

pratsgregneb18_ESO · June 2022

Hello,

I have relocated from the UK to the EU and it doesn't let me update the location on my account.

The thing is, it now rejects my new card for payments as my bank account is now in Euros and the ESO account is still located in the UK.

I did send an in-game ticket about a month ago but never got a reply back.

How do you change the location by yourself?? It is so annoying and discourages you from playing the game with ESO+...

ZOS_Bill · June 2022

@pratsgregneb18_ESO

Could you provide us with your ticket number?

pratsgregneb18_ESO · June 2022

The only one I could spot was from January. They did ask me to confirm my email which I did. and they replied
to submit a ticket following this path but I cant spot it anywhere. Account>Platform>I want to update my account>Change Country.

# 220107-003149

I then did an other ticket but this time while in game but never got a reply (about a month ago).

ZOS_Bill · June 2022

@pratsgregneb18_ESO

Thank you for the ticket number. Please check your forum inbox for further help with your request.