Maintenance for the week of April 6:
• PC/Mac: No maintenance – April 6
• PC/Mac: No maintenance – April 6
Server status ETA
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it still takes some time but no worries they are working on itZOS_MichaelServotte wrote: »Our team is working on the 1.0.6 deployment for the European megaserver. Unfortunately, some steps in the process are taking longer than expected. We are working to bring back the server online and available and will share updates with you whenever possible.
Thank you for your patience.
Edited by becauseno1 on May 1, 2014 8:33AMIf you must argue, remember that it is impossible to defeat an ignorant man in argument.
Blessed is he who expects nothing; for he shall not be disappointed.0 -
jamesharv2005ub17_ESO✭✭✭✭✭
✭✭✭This is why they dont give an ETA. If they had everyone would be up in arms claiming they planned their day around the downtime. Anarchy would follow.0 -
bugulu✭✭✭.jamesharv2005ub17_ESO wrote: »The answer is if they give an estimate and dont meet it then people will scream bloody murder.
The reason why they don't state an ETA is simple and has been posted above already. You might not like it but that's exactly how it works.
You never give an ETA unless you are absolutely sure that you will be able to keep it. And taking down a server? You're never sure of anything. There's plenty of complications that can happen (software incompatibility, not all services started running, networking issues).
What they could improve on though is customer dialogue. Have someone pop in after a couple of hours (doesn't have to be a developer, you could have someone from the customer service do that) and explain that this is taking longer than unexpected but we are working as fast as possible to bring the servers up.
I, as server administrator would never keep my colleagues/customers in the dark but I would never give an exact timeline either. There's a fine line between these two.Edited by bugulu on May 1, 2014 8:38AM0 -
Most other online games today can apply a patch in under 30 min or what other games are you thinking of?jamesharv2005ub17_ESO wrote: »I'm just amazed that server maintenance can take as much as 5 hours o.O
Guess my other games have spoiled me
Like what other game? Id love to know these games with no downtime. Ive played many and all of them take 4-6 hours to do this kind of thing. You first have to apply the patch. Then test it make sure its working. Id much rather they take the time now and be sure its right.
You do know they have test server ect ect to test if it's working right? Well ok you might be right and they don't but then I have just lost all faith in this company just like that.
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Sunrock✭✭✭jamesharv2005ub17_ESO wrote: »This is why they dont give an ETA. If they had everyone would be up in arms claiming they planned their day around the downtime. Anarchy would follow.
Do you even know what ETA stands for?! ETA = Estimated Time of Arrival. The key word here is estimated. Estimation is the process of finding an estimate, or approximation, which is a value that is usable for some purpose even if input data may be incomplete, uncertain, or unstable. The value is nonetheless usable because it is derived from the best information available.
So people that come on and QQ over that the ETA whet over time are not in touch with reality. And there for irrelevant complains.Edited by Sunrock on May 1, 2014 8:43AM0 -
From another post:
10:29AM Staff Post
Our team is working on the 1.0.6 deployment for the European megaserver. Unfortunately, some steps in the process are taking longer than expected. We are working to bring back the server online and available and will share updates with you whenever possible.
Thank you for your patience.0 -
Jonoarc✭✭Is it just a holiday, today, in Sweden?
"Black magic operates most effectively in preconscious, marginal areas. Casual curses are the most effective." -- W.S Burroughs0 -
Commonpain✭✭✭@Sunrock
You dont have to be so insulting all the time. It only makes you look like a 10 year old who didnt get the red but rather the blue lollipop.2 -
n3c✭Would be good to check the european calenders before patching, seems like theyre planning downtime when people do have the time to play haha
Today in Norway its a holiday , everyone has the day of from work and the servers are down.
ETA should be informed, yes its downtime, with no ETA, kinda weird.1 -
Sunrock✭✭✭@bugulu you are wrong. ETA is a guess there for you don't have to be sure about the time as it's just meant to be a guide line not a dead line.
PS: And I believe that you can't care about people that don't understand the difference between a ETA and a dead line.Edited by Sunrock on May 1, 2014 8:50AM0 -
Brakkar✭✭✭forums.elderscrollsonline.com/discussion/90091/eso-maintenance-for-patch-v1-0-6http://
Ahaha
/emote bangs his head against the wall repeatedly....
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Jonoarc✭✭I believe the european megaserver will be patched, open and available within 20 minutes."Black magic operates most effectively in preconscious, marginal areas. Casual curses are the most effective." -- W.S Burroughs0
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Sunrock✭✭✭@Commonpain I don't think I'm insult. Maybe a bit passive aggressive to thous that ignore what I'm writing.0
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Brakkar✭✭✭I prefer to think that it won't and be nicely surprised when they come up earlier, than have false hopes and be disappointed.0
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stjobe✭✭
Most of the western world celebrate May Day in one form or other; many European countries have a bank holiday today (including mine)Is it just a holiday, today, in Sweden?
Great timing ZO, I'm really happy you put maintenance on what is - and should be know to you as being - a rather ubiquitous holiday.
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Brakkar✭✭✭If we had it tomorrow, people would whine that US server got it yesterday and they can have less bugs while we have more.1
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bugulu✭✭✭@bugulu you are wrong. ETA is a guess there for you don't have to be sure about the time as it's just meant to be a guide line not a dead line.
PS: And I believe that you can't care about people that don't understand the difference between a ETA and a dead line.
Some people don't care about the difference between ETA and deadline. In their mind ETA = Deadline.
Would Zenimax post that the ETA would be 10:00 AM GMT and the servers wouldn't be back up, you would see mass complaints on these forums.
Edited the post. You're right, maybe Zenimax shouldn't care about the people misinterpreting the word ETA with a deadline. But whole the negative feedback that would come on the forums just because of a simple phrasing is not worth it.
Edited by bugulu on May 1, 2014 9:00AM1 -
ZoM_Head✭✭✭✭jamesharv2005ub17_ESO wrote: »Elmojito1000eb17_ESO wrote: »Why don't you do some grocery shopping or clean the house anyway, irrespective of when the servers come back online?
Not trying to troll, but why is it imperative that you be sat at your computer when the servers come back online when you have chores that could be done?
Because it is his/her life? They choose to do whatever they want? You do not see them telling you how or what to do in your life.
I think the point is if you are so addicted to a game you cant leave the house while its down then please seek help.
That maybe true, but it is none of your business what anyone does in their life. Stop posting unrelated comments and post something relevant to the original thread for a change.mDKs still need a lot of love!0 -
Bangstin✭✭✭nicolailundb16_ESO wrote: »From another post:
10:29AM Staff Post
Our team is working on the 1.0.6 deployment for the European megaserver. Unfortunately, some steps in the process are taking longer than expected. We are working to bring back the server online and available and will share updates with you whenever possible.
Thank you for your patience.
It's curious why the patch applied fine to the US server but patching the EU server has issues again with the same patch. Makes one wonder do they run the EU side on some old second hand hardware.
That would explain few things
Edited by Bangstin on May 1, 2014 9:01AM1 -
Sunrock✭✭✭@bugulu you are wrong. ETA is a guess there for you don't have to be sure about the time as it's just meant to be a guide line not a dead line.
PS: And I believe that you can't care about people that don't understand the difference between a ETA and a dead line.
Funny, grumpy in the morning much?
Some people don't care about the difference between ETA and deadline.
Would Zenimax post that the ETA would be 10:00 AM GMT and the servers wouldn't be back up, you would see mass complaints on these forums.
That's how it works and if you don't understand that, then that's your problem, buddy.
Yes, but who cares if they complain? All costumer service have to do is tell them to go and look up the word estimated in a dictionary. There complains will be irrelevant. Irrelevant complains on forums will happen all the time anyway and is nothing to be concerned about or something you even have to care about.
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phOnyUK✭✭✭It's been 5 hours and they have just posted a message to say it's taking longer than expected and they will update us, what a total joke. What made these people think they could run an mmo. There is a whole world of difference between coding a mmo and running it.1
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bugulu✭✭✭
Yes, but who cares if they complain? All costumer service have to do is tell them to go and look up the word estimated in a dictionary. There complains will be irrelevant. Irrelevant complains on forums will happen all the time anyway and is nothing to be concerned about or something you even have to care about.
I edited my post.
Maybe Zenimax shouldn't care about complaints on their official forum from people that don't understand the word ETA. Or maybe they do.
The fact is though that there would be plenty of people getting upset with Zenimax because they couldn't hold their ETA (And they wouldn't hesitate posting their complains on the forums).. Not saying that there aren't any upset people with Zenimax giving close to 0 feedback
Edited by bugulu on May 1, 2014 9:07AM0 -
I got up 3 hours early to play before work. When I got up, the server had been down for 2 hours so could have been back up at any minute. Starting work now.
Not. One. Minute. Of game time was had.
fml0 -
Paske✭✭✭✭Bill: Hey Jeff, did you apply the patch and turn on servers ?
Jeff: Yeah sure, whatever...
Bill: Jeff, our servers. We kinda have a maintenance today and George wants ... Jeff, are you stoned ? Dammit Jeff not again. Here some Clearasil. I will just tell George your on it and will need a moment to get it done.
Meanwhile in Europe:
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phOnyUK✭✭✭ETA = Expect Timeouts Accept.
Now go do something elsejacoby.swift1b16_ESO wrote: »I got up 3 hours early to play before work. When I got up, the server had been down for 2 hours so could have been back up at any minute. Starting work now.
Not. One. Minute. Of game time was had.
fml
I am working nights tonight, I expected the server to be down a few hours, it's the norm now isn't it? But expected to be able to play for a bit, they just posted to say they have no eta and they are, yet again, having problems patching the EU server. I now have an hour before I need to sleep so basically another day with no play.
Awesome way to kill a game guys. Congratulations. Spend years making it and destroy it in a month. That's progress.
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