The Elder Scrolls Online

Thumbs up to ESO customer service!

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Altheina
Altheina
✭✭✭
I created this topic to show my great appreciation to James from ESO Cust Svc who promptly complied to my request to change my in game account name. It took less than a day to get it done and with this my issue where I always received error message after waiting for few minutes of logging off(when the counter reaches 0) got resolved as well!

Ok, this may not fix the current bugs that this game currently have but I believe that all things will get sorted out in a good way.

PS: To ESO staffs that may read this topic, please send my thanks to James :)
Cheers
Edited by Altheina on May 1, 2014 8:38AM
Altheina - Wood Elf Nightblade
TESO Fun-fact 1: It takes to kill 119,050 mudcrabs to reach level 50
TESO Fun-fact 2: There are 61 million items in the game
TESO Fun-fact 3: There are 40,656,000 different weapon variations in the game
  • oldkye
    oldkye
    ✭✭
    Agreed some of the best customer service I've had in a game lol I had some trouble when I first bought the game and opened a ticket they had replied and fixed my problem just over 5mins after I opened the ticket lol.
  • malte-schulzb16_ESO
    malte-schulzb16_ESO
    Soul Shriven
    Yeah sure, my char is stucked in the main quest for one week and can not progress to coldhabour.

    And all I get was after three Support questions and divers very stupid workarounds like, reload UI, camp or turn on NPC subtitles ... and after that this final answer:

    Greetings Curaitis,

    First of all I would like to apologize for the bugs you are experiencing during game, I know that can be frustrating and I appeal to your patience as we are working hard in order to fix everything pretty quickly, your report and feedback is great, so we deeply appreciate the fact that you took your time to bring this to us.

    We are aware of an issue with this quest "Weight of Three Crowns" and we are currently and actively investigating it, we are planning that his particular quest will be fixed in a very near future patch.


    Warm regards,
    Pedro

    Really cool solution, just shut up and wait for the patch und pay for your subsription. Why I got this after 3 hilarious not helping support answers?

    Thanks for nothing ESO-Costumer-Service


    Edited by malte-schulzb16_ESO on May 1, 2014 8:51AM
  • Tiyamel
    Tiyamel
    ✭✭✭
    Yes, can also agree, a big thank you to Megan at Zenimax Customer Services for her very friendly and helpful reply to my email :)
    Guild Master of Lost Prophecies, small group of friends playing in Ebonheart Pact, recruitment only accessible through playing with us and making a good impression.
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  • knaveofengland
    knaveofengland
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    yes they have been super fast response with quite a few issues things really do take time and there are millions of us playing , so most things will take time we are all critics , the only thing I would say they haven't done for me was the bank bug I lost 40 slots and had just over 10k in the bank, this did take them time to resolve but when they give me the gold to pay for 80 slots is all I got, so nothing I can do I did leave a reply but nothing back been a while , so I have got over it and moved on have got back all I have lost now, but overall they are getting better
  • Altheina
    Altheina
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    @malte-schulzb16_ESO The latest patch 1.0.6 fixed The Weight of Three Crowns bug, not sure if this is the one that you are facing?
    The Weight of Three Crowns: The three alliance leaders will now reliably show up to the meeting.

    Source: here
    Altheina - Wood Elf Nightblade
    TESO Fun-fact 1: It takes to kill 119,050 mudcrabs to reach level 50
    TESO Fun-fact 2: There are 61 million items in the game
    TESO Fun-fact 3: There are 40,656,000 different weapon variations in the game
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