another maintanance

AngryNord · May 2014

Gisgo wrote: »

rydberg.patrikb16_ESO wrote: »

You know, what I would prefer is for games to be released in a good state from the start. That would please gamers.

You need a time machine and to go back to the 90s for that.

Except that games were just as bad then. Daggerfall was released in such a state that it was slaughtered by many reviewers for its bugs, and nearly killed off the TES franchise...

yiasemi · May 2014

Scheduled maintenance on a public holiday for the European server was silly when they patched the US server the day before when Europeans were working. Strange scheduling. Need someone in the office with an awareness of the wide world found on the web, this is not the World Series kind of world any more.

Elunthir · May 2014

harvester100b16_ESO wrote: »

don't get me wrong I'd much prefer to be able to play the game and I am the first to admit and have even posted on the subject an mmo is always a work in progress. the problem I have is the lack of communication not confusing maintenance schedules that change daily and even Zen have stated they intend to notify us of any maintenance the day before ...this isn't happening

So yes compensation is something I believe we all deserve we may not need/want it but deserve it yes we do I don't care if its extra game time a silly in game pet to say sorry or pink pony jumping a rainbow but when you pay to play an mmo you expect as with anything in life to get your moneys worth.

most mmo's have 1 maintenance per week as its a new game I can handle 2 per week but 4 or 5 that's pushing the bounderies of fairness in my opinion

Agreed. Too much is too much. Zos must admit their unconcern about EU customers. I don't know about NA server, at least EU server gets tons of problem. We are more like NA server's lab rat. Here is the scene. EU take the patch first. Bamm, does not work. Let the NA customer continue play since the patch has problem. Finally, we solve the problem. Let's apply it to the NA server first. Who cares whether EU is in public holiday or not.

Kililin · May 2014

Elirienne wrote: »

rydberg.patrikb16_ESO wrote: »

Hyperventilate wrote: »

Would you not prefer things actually get fixed as opposed to Zenimax not giving a rat's fart to the wind and not fixing anything at all? I swear, there's no pleasing gamers these days.

You know, what I would prefer is for games to be released in a good state from the start. That would please gamers.

If you have two options, which one do you choose?

1.) release game as they did, lots of bugs, lots of maintenance, but you can still play and enjoy
2.) release the game in november, hardly any bugs and only 2 weekly maintenance "in a good state game".

I would go for option 1 hands down.

Option 3: go open beta, instead of full release and dont make you customers pay for beta testing.

hulkisgreenb16_ESO · May 2014

This game look like a kickstarter project in beta phase

darkkterror_ESO · May 2014

Elirienne wrote: »

rydberg.patrikb16_ESO wrote: »

Hyperventilate wrote: »

Would you not prefer things actually get fixed as opposed to Zenimax not giving a rat's fart to the wind and not fixing anything at all? I swear, there's no pleasing gamers these days.

You know, what I would prefer is for games to be released in a good state from the start. That would please gamers.

If you have two options, which one do you choose?

1.) release game as they did, lots of bugs, lots of maintenance, but you can still play and enjoy
2.) release the game in november, hardly any bugs and only 2 weekly maintenance "in a good state game".

I would go for option 1 hands down.

Uuhhmmm....Option 2. I can't say I'm ever so super excited and impatient to play a game that I'd rather it come out earlier but with tons of bugs instead of later while providing a much smoother experience.

Don't get me wrong, my particular experience with ESO so far hasn't been nearly as bad as many of the people that come here to post on the Customer Service forum. Other than a few bugged quests and a ton of maintenance (which doesn't bother me in the least) my experience has actually been pretty smooth. I am enjoying ESO as it is right now.

However, major bugs and a shoddy experience can actually turn me off and push me away from a game much sooner than if it had come out in a better state. This is why I go for Option 2. When I do finally get to play a game I'd rather that experience be as good as possible instead of suffer the potential for a buggy experience pushing me away from the game I might otherwise enjoy.

Bromburak · May 2014

Elunthir wrote: »

Agreed. Too much is too much. Zos must admit their unconcern about EU customers. I don't know about NA server, at least EU server gets tons of problem. We are more like NA server's lab rat. Here is the scene. EU take the patch first. Bamm, does not work. Let the NA customer continue play since the patch has problem. Finally, we solve the problem. Let's apply it to the NA server first.

The current situation is that the NA server is the lab rat for testing the patch live on a non PTS server first ...

Guess what happenes with this order if a fix is not working well or side effects are recognized. The first server that goes down again is NA and the same problem would have been avoid on EU.

Btw. in the first 2 weeks after release the NA Server had longer down times than EU as well.

harvester100b16_ESO · May 2014

I know its sometimes fun to disagree and push posts into an all out flame war but this isn't about arguing or revolting against Zenimax its about changing the way they deal with us the consumer .and Zenimax have said they listen to the players and id still like to believe that's the case .

no one expects an mmo ever to be perfect damn even wow is buggy as hell after 10+ years if your waiting for all bugs to be fixed then maybe mmo's aren't for you. its being informed that matters to me and apparently many others.
Kudos to Zenimax for fixing so many things since launch and saying the game was released too early ..well that's something I feel every mmo ever released will be accused of

Sunbite · May 2014

EU is not on public holiday - some of the EU has a public holiday.

I am in the EU and I am not on holiday. Our holiday is on Monday so all of the EU must have a holiday then..right?

Mojomonkeyman · May 2014

There`s a lot of reasons why I have to play in the CE(S)T morning hours most of the time, sadly, I cannot choose. I didn`t even get angry when you changed the mainenance time of BOTH weekly regulars exactly into my time window for playing because I know, maintenance is important and less traffic during morning hours. Ok, minus 2 days a week.

But today is the 3rd day in a row that I get up and try to play and I`m getting the nice little offline message. I`ve payed for this, as much as anybody else and I`m slowly getting.... disappointed. And I know, when I get dissapointed I won`t stay for long.

Best part is, game experience is getting worse as well, launchweek mostly fine, just a few buggy quests - last time I played I had to relog/restart the game around 30 times within 2 hours because of endless loading screens, bugged quests, bugged skill lines and so on.

Please, I really like this game, step up your game a bit, ty.

knightmareb16_ESO2 · May 2014

rydberg.patrikb16_ESO wrote: »

Exactly, the scheduled maintenances are fine, and you can plan when you can play around that, but there are now so many unscheduled maintenances so you can't even do that.

I'm sorry, but, whilst they can be a bit annoying, unscheduled maintenances are absolutley necessary. Lets take the issues that caused yesterdays unscheduled maintance for instance:

1. People couldn't logon becuse they got put into a que, that never disapeared.
The only way to get into the game was to continually restart the game and hope you didn't get put into a que.
It took me nearly an hour to get in at 4am uk time.

2. When you did get in there was a massive number of lag spikes

Ok, i know some people didn't experience this, but enough did to make these forums fill with the usual whines and thus Zen did something about it. Good for them tbh.

harvester100b16_ESO wrote: »

most mmo's have 1 maintenance per week as its a new game I can handle 2 per week but 4 or 5 that's pushing the bounderies of fairness in my opinion

Actually most NEW mmo's have many more maintenaces per week than 1.
This goes for every NEW MMO i've played in the past 15 year. WoW to name one regually had multiple maintences per day in the first few months.

Laurai · May 2014

rydberg.patrikb16_ESO wrote: »

You know, what I would prefer is for games to be released in a good state from the start. That would please gamers.

You should be a publisher. You probably won't earn much money (or perhaps not even enough to keep you company alive?) but the gamers will love you.

I'd like to pay with love

.

Sethyss · May 2014

On a positive note, it looks as though the patch was applied to the NA server without any glitches so hopefully it goes smoothly for the EU.

Are there any American players that know how long the downtime was for the NA server so we might get a ballpark figure of how long this maintenance is likely to last? Time stamp on the NA server status update only says April 30th.

Hyperventilate · May 2014

Just to clarify, I myself have encountered "game breaking" bugs in this game. The two of which were quickly remedied. I have had minor hiccups (NPCs not spawning, items being missing [In my case it was a bookshelf I needed for a quest], NPCs not being interactable, my horse kicking me off, stuck UI) but those are usually either solved by relogging or by a patch. I haven't had to wait too long to have my issues fixed. I know I am relatively lucky -- I have had no crashing or login issues, the authorization has given me zero trouble, I was not affected by the bank/gold glitch, no one in my guild/friends list duped, everyone could use their skills, so I know I am in the 1% here. However, I've seen first hand some of the "really bad bugs" that eventually got sorted out. Patches are a necessity, especially for an MMO. Things that are broken will get fixed. If you don't want to wait, that is well within your rights to do so -- Simply don't sub, or don't play the game for a while, whatever tickles your jimbobs. But patches need to happen. Whether you have a month's notice or two minutes notice... it's much better to fix the bugs than to ignore them entirely.

harvester100b16_ESO · May 2014

to say we have 2 options to play and put up with the game as is or cancel our sub is one of the most narrow minded opinions and is so overused.

I don't want to cancel my sub but am I not allowed to view my opinions about things I feel need to change.

please no more if you don't like it go away posts lets be adults and agree or disagree with comments made and have a constructive thread with ideas

harvester100b16_ESO · May 2014

yeah positive post my new US server char has experienced zero lag ..no crashes and I just discovered as a bonus you get all your little pre order and CE edition items in the mail on the US server

Sunbite · May 2014

It's been said before and I agree. I think there should be a separate alert in the launcher as well as the forum thread that gives info on upcoming maintenance windows. Not just the 'server is down' message but maybe a separate section with planned maintenance.
Obviously this won't cover yesterday's downtime which was an emergency.

But, having said that, ZOS aren't the only company that only posts alerts via forum messages.

Con64 · May 2014

This is what you get when you release a game in Alfa mode...stupidity beyond belief! This is not acceptable Zenimax! I did't purchase this game with the intention of being your Guinea pig...in so being...you should pay me for test piloting it!

Wintermist · May 2014

Laurai wrote: »

rydberg.patrikb16_ESO wrote: »

You know, what I would prefer is for games to be released in a good state from the start. That would please gamers.

You should be a publisher. You probably won't earn much money (or perhaps not even enough to keep you company alive?) but the gamers will love you.

I'd like to pay with love .

Well there's a difference between a "good state" and a "perfect state". I don't mind if the odd bug here and there show up, it's a complex game. It would happen.

But a good state would mean the game would be working properly thanks to good planning and proper testing.

If you think about this, you make an online game, but it's full of bugs and you have to take it down a lot to apply fixes. You expect to make an online game last where gamers want to stay and pay months on end. Do you think you would earn more in the long run from a game that works better or works worse?

People might try and play the gametime that came with the game and then unsubscribe because they don't find the experience pleasant. Woldn't it be better to have the game in a good state at the start, and people would keep the subscription.

Bromburak · May 2014

Sunbite wrote: »

EU is not on public holiday - some of the EU has a public holiday.

I am in the EU and I am not on holiday. Our holiday is on Monday so all of the EU must have a holiday then..right?

Zenimax having a 4 day special this week just for you no matter if you belong to the 10% having not a holiday.

Getorix · May 2014

Who cares, I wouldn't mind if they took the game down every day for 2 weeks as long as they were fixing it. Because im not a moron and realize that if they don't fix it it wont be here at all or at the very least will be sent to f2p purgatory.

Nietzsche · May 2014

Elirienne wrote: »

This is definitely too much. Third day in a row, I can't play before work. And I bet tomorrow will be the same with the scheduled maintenance. This is definitely getting too much. Very disappointed here :

Elirienne wrote: »

If you have two options, which one do you choose?

1.) release game as they did, lots of bugs, lots of maintenance, but you can still play and enjoy
2.) release the game in november, hardly any bugs and only 2 weekly maintenance "in a good state game".

I would go for option 1 hands down.

(

Make up your mind mate, you keep defending these people and then you say its too much maintenance.

It is too much maintenance and this is starting to sound like sim city, obviously no one here gives a *** so may I suggest that we tell our nice experience to the press so they can listen to our complaints by other means.

There is not a single soul from this company bothering to come forward apologizing and explaining why they are doing all this maintenance.

Moderator Edit: removed cursing.

Laurai · May 2014

rydberg.patrikb16_ESO wrote: »

Laurai wrote: »

rydberg.patrikb16_ESO wrote: »

You know, what I would prefer is for games to be released in a good state from the start. That would please gamers.

You should be a publisher. You probably won't earn much money (or perhaps not even enough to keep you company alive?) but the gamers will love you.

I'd like to pay with love .

Well there's a difference between a "good state" and a "perfect state". I don't mind if the odd bug here and there show up, it's a complex game. It would happen.

But a good state would mean the game would be working properly thanks to good planning and proper testing.

If you think about this, you make an online game, but it's full of bugs and you have to take it down a lot to apply fixes. You expect to make an online game last where gamers want to stay and pay months on end. Do you think you would earn more in the long run from a game that works better or works worse?

People might try and play the gametime that came with the game and then unsubscribe because they don't find the experience pleasant. Woldn't it be better to have the game in a good state at the start, and people would keep the subscription.

Well, Yes. It would be better this way. At least for us :P.

I suppose they (hopefully...) have a good reason for not doing so.

Maybe it's less expensive to fix games afterwards instead of breaking the deadline..
One can only speculate because one does not simply know the numbers...sadly...

Sunbite · May 2014

Bromburak wrote: »

Zenimax having a 4 day special this week just for you no matter if you belong to the 10% having not a holiday.

I'm not defending the maintenance - just correcting the posters who keep saying that EU is on public holiday. I know many countries are - but it isn't all of the EU by any means.

If it's any consolation, I know it will happen Monday if the servers go down again. I'm sure some people here in the UK will insist it's a public holiday for the whole of the EU.

Gisgo · May 2014

Nietzsche wrote: »

There is not a single soul from this company bothering to come forward apologizing and explaining why they are doing all this maintenance.

Would you feel better if they said "sorry we are doing all this maintenace because the game is a mess".

We already know, let them work.

Elunthir · May 2014

Bromburak wrote: »

[quote="Elunthir;758401"

Agreed. Too much is too much. Zos must admit their unconcern about EU customers. I don't know about NA server, at least EU server gets tons of problem. We are more like NA server's lab rat. Here is the scene. EU take the patch first. Bamm, does not work. Let the NA customer continue play since the patch has problem. Finally, we solve the problem. Let's apply it to the NA server first.

This makes no sense because in this case the NA server is the lab rat for testing the patch first for a reason on a non PTS server ...

Guess what happenes if a fix is not working first server that goes down again is NA.

Btw. in the first 2 weeks the NA Server had longer down times than EU as well.[/quote]

What I was talking about is the patch 1.06. At least Zos should have had the dignity to apply the patch at the same time as NA server, which was yesterday if I remembered correctly instead of patch us again in a PUBLIC HOLIDAY in most EU countries. How many times they have done the same thing and made EU players unhappy. Isn't it common knowledge that considering target markets divisions, they should apply different strategies due to target markets differences. Here, they should think about the holiday differences between the two areas as holiday is a big concern of their service for the customers in ZOS situation. Considering about their communication with customers, I would like to save megabit foul words to save some time four you guys. They are better then CIA agent considering get any kind of information from them, such as why the server is down again

.

Zed · May 2014

Since we're on the subject, does anyone know if NA is getting it's regularly scheduled maintenance today? Seems like it would be redundant.

Sakiri · May 2014

rydberg.patrikb16_ESO wrote: »

Elirienne wrote: »

If you have two options, which one do you choose?

1.) release game as they did, lots of bugs, lots of maintenance, but you can still play and enjoy
2.) release the game in november, hardly any bugs and only 2 weekly maintenance "in a good state game".

I would go for option 1 hands down.

I would actually choose option 2, because that's what I expect from a game. Especially an online game where you pay for the time you play. If you pre-ordered they can let you in on the beta, but once the game goes gold, it's supposed to be working properly. That's what I would prefer.

Well good luck there because it wont happen. Not in this genre anyways. Theyre NEVER finished. Ever.

Tobiz · May 2014

And here is the costumer service response to compensation:

Thank you for contacting The Elder Scrolls Online Team.

Unfortunately, at the moment we do not provide any compensation for server outages. Should this change in the future, we will inform everyone affected by such a decision.
We understand that experiencing downtime while trying to play the game may be frustrating, especially for players that have difficulties fitting some game time into their already busy schedule. However, server maintenance procedures are a very important aspect in achieving our goal of ensuring good server and game performance.
We want to thank you for your interest, and for the great enthusiasm you have shown about the game. We really appreciate any insights and suggestions you can share with us, as it is very helpful in our quest of making the game the best possible experience for everyone.
Tamriel's safety depends upon you adventurers! See you in the game!

I have cancelled the sub, this game isnt finished. Sorry to see such a great game be wasted on poorly handled patchwork.

Elirienne · May 2014

Nietzsche wrote: »

Make up your mind mate, you keep defending these people and then you say its too much maintenance.

It is too much maintenance and this is starting to sound like sim city, obviously no one here gives a *** so may I suggest that we tell our nice experience to the press so they can listen to our complaints by other means.

There is not a single soul from this company bothering to come forward apologizing and explaining why they are doing all this maintenance.

Moderator Edit: removed cursing.

I don't see a conflict there. I think the maintenance is too much. Having said that I still prefer it to the alternative of not releasing the game until end of year.

Not defending anyone - they certainly don't need me or anyone defending them. Just saying what I think, just like you do.