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• PC/Mac: NA and EU megaservers for patch maintenance – June 8, 1:00AM EDT (5:00 UTC) - 12:00PM EDT (16:00 UTC)
• [IN PROGRESS] Xbox: NA and EU megaservers for patch maintenance – June 7, 10:00PM EDT (June 8, 2:00 UTC) - June 8, 12:00PM EDT (16:00 UTC)
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Account suspension due to unintended charge-back
TheEpicZelda
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A couple weeks ago, I wanted to get a month of ESO+, but the site threw an error after I went through Paypal payment, resulting in me not having any ESO+ time, and I went on to ask for a refund through Paypal.
A day or two later the ESO+ time did show up on my account, so I asked Paypal to cancel the refund, but it went through and I got the refund, which has now lead to my ESO account getting suspended.
I am more than willing to pay the cost of the ESO+ time I got as well as whatever other charges are necessary. I just want my account back.
I have also created a support ticket with number 220426-001362. Please let me know how to proceed.
Edited by ZOS_Bill on April 27, 2022 5:46PM A day or two later the ESO+ time did show up on my account, so I asked Paypal to cancel the refund, but it went through and I got the refund, which has now lead to my ESO account getting suspended.
I am more than willing to pay the cost of the ESO+ time I got as well as whatever other charges are necessary. I just want my account back.
I have also created a support ticket with number 220426-001362. Please let me know how to proceed.
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jaws343✭✭✭✭✭
✭✭✭✭✭Just in general, for pretty much any company, charge backs are usually a bad idea. Always better to work from the source of the payment, than the intermediary, to remedy payment issues.0 -
TheEpicZelda✭✭Support responded to my ticket now (within 8 hours of posting!), so gonna see how this goes! I'll update once more happens.0
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TheEpicZelda✭✭My account is active again. ESO+ terminated and crowns removed, but that's all good.1
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ZOS_BilladminWe appreciate the update and glad to hear the account is active once more. With this issue resolved, we are going to close this discussion going forward.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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This discussion has been closed.