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character is locked, submitted ticket, character still locked
CoronHR
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I'm on the PC/NA server. Why is my character locked? I was in Auridon doing the Jester's quest for tickets. Performance was bad because the zone was loaded with other characters, then got booted from server. Now I can't log in. Can someone at ZOS please unlock it?
PC EU - Steam client
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Tandor✭✭✭✭✭
✭✭✭✭✭You need to post your ticket number if you want Admin to look into its progress.0 -
CoronHR✭✭✭✭✭
✭wow, it's been hours and it's still locked. @ZOS_GinaBruno @ZOS_Bill can someone please look into this? this is annoying. the ticket number, again, is 220402-001067PC EU - Steam client0 -
MagissSoul ShrivenIt is not just you.
My post same problem: https://forums.elderscrollsonline.com/en/discussion/601683/error-326-character-locked#latest
TICKET 220402-004150
@ZOS_GinaBruno @ZOS_Bill2 -
CoronHR✭✭✭✭✭
✭how do characters even get locked anyway? i've been playing for 3 years and i've never heard of such a thingPC EU - Steam client1 -
SirGruntySoul ShrivenThe same thing happened to me today.
My Battleground ended and as I went to leave, it booted me to Character Select and told me that specific character was now 'Locked' due to Error: 326. That was about 3 hours ago now and still no dice.
Ticket submitted and all that, but it sure is odd.1 -
doesurmindglow✭✭✭✭✭I am experiencing the same issue, as are many in my guild. Ticket #220402-005795Guildmaster : The Wild Hunt (formerly Aka Baka) : AD PC/NA1 -
StevieKingslayer✭✭✭✭✭This just happened to a friend of mine as well.
This isn't acceptable.
Now the error code has effected every single one of my friends toons.
We just convinced him to come back to the game. Are you kidding me ZOS.Edited by StevieKingslayer on April 3, 2022 7:55AMI am demanding better customer service from Zenimax Studios.
I am demanding better and more open communication between the devs & the playerbase.Majin Stevie || Iothane || NymphetaminePVP || PVEPlayer since beta.1 -
Balastar✭✭✭✭Here is more info about your problem:
"There may be rare instances where you could get booted from the game with Error 326 and unable to log back into that character. If you run into this issue, please submit a ticket at account.elderscrollsonline.com."
https://forums.elderscrollsonline.com/en/discussion/601187/this-sounds-worryingEdited by Balastar on April 3, 2022 8:18AMEU/PC trading guilds:
Traders of the Covenant - Grahtwood - Elden Root
Twist it Sis - Stormhaven - Wayrest
To join, contact ingame @Balastar
Manager of Crown Network Crown Trading Discord
Click Here to Join!1 -
CoronHR✭✭✭✭✭
✭i got an email response yesterday evening, which i saw this morning. they wanted me to run the 'game consultant' (never done that before) which spit out a text file/log report. i sent it to them. that was 2 hrs ago. i'm about to log in to see if anything changed.PC EU - Steam client1 -
SquirtsGamingProSoul ShrivenSame here. 326 error, been locked out for 24 hours. Ran the game consultant file, no further progress... still locked.
Ticket # 220402-0041651 -
CoronHR✭✭✭✭✭
✭it's stupidly ridiculous and ridiculously stupid. i just deleted the character, as it was brand new to begin with. please zos...explain why it takes more than 5 minutes to unlock a locked characterPC EU - Steam client0 -
CoronHR✭✭✭✭✭
✭i also updated my ticket to tell zos what i've done, as i felt that was only fairPC EU - Steam client0 -
Jem_Kindheart✭✭✭✭My current main just got locked too, game booted me after a 20 mins load screen trying to port to Murkmire. Made a ticket,
220403-002530
Was going to buy High Isle today but it's getting very difficult to justify going forward with ZOS financially.Longtimer since beta, the usual. 26 CP toons. ~1700cp on main account, 1000cp on 2nd account. Endgame-ish lol. Most Vets / some HM's cleared.1 -
SimonThesis✭✭✭✭✭
✭@Zos_Kevin I am experiencing the same thing Error 326. Is Zos aware of this bug?Edited by SimonThesis on April 3, 2022 4:20PM1 -
doesurmindglow✭✭✭✭✭I think it should be noted this problem started occurring pervasively after yesterday's maintenance. Something was done during that maintenance that has introduced this bug for an awful lot of players.Guildmaster : The Wild Hunt (formerly Aka Baka) : AD PC/NA0
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maxjapank✭✭✭✭✭
✭✭doesurmindglow wrote: »I think it should be noted this problem started occurring pervasively after yesterday's maintenance. Something was done during that maintenance that has introduced this bug for an awful lot of players.
This happened to one person in our guild Saturday night. He had it unlocked the next day. It happened to me Sunday late morning. Still waiting. Happened to two more guild members last night. Don’t know the status yet. All instances happened while playing in Cyrodiil.0 -
maxjapank✭✭✭✭✭
✭✭Just check my character now. It's been unlocked. One of my guildies received a letter saying that his had been unlocked, too.
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doesurmindglow✭✭✭✭✭"maxjapank wrote: »This happened to one person in our guild Saturday night. He had it unlocked the next day. It happened to me Sunday late morning. Still waiting. Happened to two more guild members last night. Don’t know the status yet. All instances happened while playing in Cyrodiil.
Yeah, mine became locked Saturday night and after submitting a ticket it was resolved Sunday morning. But others who hit the bug earlier than me are still waiting. There is no rhyme or reason to it at all.
I'm more concerned that they're simply unlocking the characters rather than investigating the cause of mass character locking and attempting to prevent it in the first place. It'd be good to have some communication to indicate they're seriously looking at this on a system-wide basis.
Edited by doesurmindglow on April 5, 2022 2:19AMGuildmaster : The Wild Hunt (formerly Aka Baka) : AD PC/NA0 -
ZOS_Billadmin@jem_Kindheart
@SquirtsGamingPro
@Magiss
@CoronHR
Each of you have been sent a private PM with an update on the ticket's you've posted.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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