bambi52sigb16_ESO wrote: »

Well, since we have had repeated long down times for fixes(which i appreciate) some 3 or 4 times per week since launch are we going to have some additional time added to the 30 days which came with the game?, which we payed for.

All joking aside, maintenance is just a part of MMOs. You don't get reimbursed for it. In all my years on online gaming, the ONLY times i've ever seen anything close to what this recurring sentiment is asking for is with Square-Enix waiving the monthly for a month of FFXI after Japan was wrecked a few years back and on the verge of infrastructure collapse and again SE dropping the sub on FFXIV v1.0 after it completely bombed.

Scheduled and unplanned maintenance's in the first month of a brand new MMO just doesn't warrant comp-time. Sorry. Now if you were to replace 'maintenance' with 'time wasted on limping past broken quests in the main quest alone', then i might think you have a leg to stand on.

Im paying my sub fee so they do the down time, I paid £90 for the actual game and if they DIDN'T do maintenence on it I'd take it back.

So thankfully I am receiving the service I am paying for

The point is that outside the normal maintenance the game has been down 2 or 3 times as much as it should that time should be reimbursed despite their disclaimer...a common courtesy that should be extended.

Moderator edit: Removed attack on another user

I agree that ZeniMax would be wise to give a few extra days as a goodwill gesture. That would go a long way to please players that have been affected by all the bugs and unscheduled downtimes. In fact, it is what any decent company would do.

tyranade wrote: »

ZeniMax are not above the law though, the law takes precedence.
If you pay for a service and don't get what you've pay for due to UNREASONABLE downtime, - you may have a case.
The question is what is an unreasonable downtime?

The downtimes we experience certainly are not unreasonable. Most of them are announced in advance, and they usually take a few hours before noon (during a time when the majority of players is at school or at work anyway).

And of course you get what you pay. Downtime is like 8 -10 hours per week in total. One week has 168 hours. That's even less than the amount of time you had to wait in waiting queues at the start of WOW, and far less than the amount of time it took to put on a patch on the DAoC Servers (where you usually couldn't play on patch day and sometimes even on the following day(s)).

So stop complaining about maintenance times. They are necessary, they take place at a time when most people are either at school or at work (and thus can't play anyway) and they don't last too long (and nowhere near unreasonably long).

bambi52sigb16_ESO wrote: »

Well, since we have had repeated long down times for fixes(which i appreciate) some 3 or 4 times per week since launch are we going to have some additional time added to the 30 days which came with the game?, which we payed for.

Read the TOS, your entitlement is laid out in that, which is the contract you have with ZOS.

The game wouldn't be playible for most people anyway.

I think it would be reasonable. EvE online only counts server up time towards your time spent (23 hours per day with their 1h daily down time). You'll notice a day and a 1/2 creep usually each month but honestly, 1 day (24 hours) is worth $0.50, who really cares?

Audigy wrote: »

AngryNord wrote: »

Reimbursement for planned maintenance? LoL, no..
For unforeseen downtime? perhaps

The downtime today was not planned

Besides that to demand a refund or a reimbursement is silly, MMO`s have downtimes its just that ZO tends to put them on days where they don't fit. Tomorrow would had been a lot better, its the 1st. of May people celebrate and don't play anyways.

That is just ridiculous to say about holliday best day for maintenance etc..and asking for reimburst for maintenance is silly?

Holliday usually for ppl means they have nothing to do and just a handfull is going out and celebrate, the majority of ppl isnt going out, get you facts straight lol.

Asking for reimburst isnt for the "scheduled" maintenance, its for the 3 times maintenance in 1 week,
I know they do this to help solve problems, but these are problems that should have been solved in the beta's thats what they were for.
If it didnt then ok its still good the solve this as soon as possible, but why must we pay for for all those problems but the company we pay doesnt?

It would be great to atleast have something in return right? Some topic just closed about this and saying that they love to get feedback about the downtimes, but they aint giving any answers backl so what use is the feedback?

cya all hopefully in game somewhere

Just dont start talking again about best day to do this is ON a holliday so silly to say that its not even natural haha

Lovely wrote: »

Not sure how the ToS invalidate the point of the OP. They can do 20 days of maintenance in a 30 day timeframe, if they so choose. But that would mean only 10 days of playtime were available and the 20 others should be given at some point or the other. That's my take on it, anyway.

If you don't want to be compensated, that is extremely nice of you, but I don't see how it would affect you in a bad way that you feel the need to dismiss the point alltogether. Aside from feeling the need to act righteous and 'shoot down idiots' (that comment was offensive, by the way).

I'm sure the company will take the right decision - from whatever point of view they deem it best - legal, financial, for the image, whichever the case.

Being rightious and pointing out someone is wrong is different, yeah it was meant to be offensive may I add.

Would you rather have a MMO champny that takes tiem to fix there game, rather than let the servers stay up laggy?

Yes there is alot of issues but there doing something to fix them, reguardless if they shared the information or not.

What I get funny is this, "I bought it, so I have a right to use it" only thing you bought was a contract, a contract that states they have permission to take down the service or terminate the contract when they see fit.

Yes they could give back some time but few days worth? I would like to see them in the companys shoes, I can tell you this, they would be to busy trying to address the issues, only certain amount of issues can be done at a time.

Patience is required from both the company and the customers, a few hours off the game isn't as big as you think, go and do something else.

Skylandra wrote: »

Ryvucz wrote: »

I was wondering when one of these would pop up.

I would imagine, no. As online games always have maintenance and it should be expected.

Or does your boss demand that you get paid less per month each time you use the restroom?

Logic Fail!!
when was the last time you paid your boss to work ( or go to the toilet)
We are paying for a service not being recieved. If ZOS want to pay me to play then sure... but never gonna happen. Do you work for Zenimax?

Edit I know what you are saying - but ask yourself this question, are you the boss?
They offer us service - as a bussiness owner I don't blame or make the customer pay for my mistakes when I offer them a service ( except in time - which is the issue here). I will allways reimburse them in some way.

Soapbox

And that is where the viscous cycle of unreasonable customers starts.

You pay for a service. In the case of an MMO, part of the service-whether you think the amount you receive is too much or too little-is maintenance.

Not trying to be flip, so please forgive if it comes off that way. But you are suggesting that as a businessman, you feel that the customer should receive some sort of flat reimbursement from a service provider for the provided service? Or in plainer speak, a discount? And not an understandable discount, like bulk purchasing or loyalty, but a discount because the service provider is providing the contracted service?

'Flip' filter off

Speaking as a Western customer, we need to get over ourselves. ZOS is fulfilling their part of the service provider/customer contract in this instance. Are they rubbing vaseline on our butts and telling us we are special and unique? No. And they shouldn't have to. They laid everything out on the table upfront as best as any business without a fleet of Deloreans could.

Then ZOS did the unthinkable. They expected us to have the level of commonsense possessed by a half-trained monkey pressing the green button for food/water and not pressing the red button and getting a shock. They expected us as a whole to have a reasonable idea of how MMOs work in terms of how a service is set up(billing, maintenance, etc). BIG mistake on their part there.

I mean MMOs have only been out for the better part of 20 years at this point.....

/Soapbox


And no, i'm not some ZOS white-knighter. I'm pretty peeved at them and their handling of several issues atm. But the one area i can say with no hesitation that they have exceeded expectations is how they are constantly handling maintenance in terms of minimizing it much more than i personally thought they would with this megaserver setup they went with.

bambi52sigb16_ESO wrote: »

Well would you look at that, Zenimax ARE giving 5 days free because of the downtime...so much for all the hate and troll posts thinking they know anything about customer service.

Common courtesy goes a long way.

Thankfully Zenimax are more open minded that most of the posters here.

Speaking for myself, i stand by everything i've said here in this thread.

Is the free time a nice gesture? Of course it is and i for one will put it to good use. But ZOS is not required to do things of this sort, despite what many people-including the poster i am quoting-believe. It shows a willingness of ZOS to admit that they plan to do better and appreciate the support they are getting. That's all. And i refuse to say otherwise.