Edited by Numil on January 9, 2022 7:58PM
This post is intended for both ESO @community_manager
, and ESO players.
Maybe some of you could help me, I tried to connect to the game on friday evening without success, I double checked my login ID and password and could neither log into the game, nor the official website of ESO.
I received an email that my ESO+ subscription has been canceled, an action I never took. I never received an email about getting banned or suspended.
All of this happened after a bug with the ESO crown store, when I tried to buy crowns for 15 euros via PayPal. I was unsuccessful and got an error message. After not having received my crowns all day, I requested a refund from PayPal, since the money was taken, but the crowns were never received. The next day I noticed the crowns were added to my in-game account ingame.
I would like to know the reason for my ban/suspension, so I’m wondering if this could be the reason. In which case I don’t think I'm responsible, since the crown store gave me an error message, so I thought the transaction didn’t go through properly. (Screenshot with the error message:
I would like the elderscrolls team to help me solve the problem, I have 7+ years on this game, a lot of CP, and a lot of time/money invested into the game. The ESO team has failed to respond to any tickets asking the reason for my ban etc. I am, of course, ready to reimburse the sum of 15 euros if this is the reason for my current suspension, since I meant to buy the crowns and in no way exploit a money withdrawal for free crowns.
I’m posting this on the forum, cause I have no clue how to solve the issue anymore, I have already sent 2 tickets to Bethesda, and to this day still remain without news on the situation, or even a reason for my suspension, or recognition of my ticket being read or worked on.
For clarification for the ESO team, my @userID
Grand overlord Numilgrod mag sorc AD
Grand overlord Dulandar mag templar AD
Overlord Lennael Hellsing mag nb AD
Palatine Ychindar dk AD