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I purchased Blackwood and then.....
Ulvich
✭✭✭✭✭
So 9 days ago I purchased Blackwood for $79, and today canceled my ESO+. I logged back in and discovered I am locked out of ALL Blackwood content. On top of that my mount and all Blackwood items are missing. I just spent all that money on Blackwood and now I can't even go there because I canceled my ESO+? Does that sound right? Is that normal?
I have put in 3 tickets since this morning, two of which are new and not answered as of now.
Edited by ZOS_Bill on January 1, 2022 3:29PM I have put in 3 tickets since this morning, two of which are new and not answered as of now.
- BETA Group: 85 b 9
Savior of Nirn, Volendrun Vanquisher, Monster Hunter, Adventurer Across A Decade, Grand Master Crafter, Explorer,
Tamriel Skyshard Hunter, Tamriel Master Cave Delver, I Like M’aiq, Tamriel Trailblazer, Treasure Chest Hunter, Commemorative Defender,
Commemorative Conqueror, Commemorative Safebox Looter, Commemorative Pathfinder, Commemorative Skyshard Hunter, Commemorative Cave Delver, Commemorative Pathfinder, Commemorative Incursion Breaker, of the Second Era.
- Hit hard. Hit Fast. Hit Often.
Savior of Nirn, Volendrun Vanquisher, Monster Hunter, Adventurer Across A Decade, Grand Master Crafter, Explorer,
Tamriel Skyshard Hunter, Tamriel Master Cave Delver, I Like M’aiq, Tamriel Trailblazer, Treasure Chest Hunter, Commemorative Defender,
Commemorative Conqueror, Commemorative Safebox Looter, Commemorative Pathfinder, Commemorative Skyshard Hunter, Commemorative Cave Delver, Commemorative Pathfinder, Commemorative Incursion Breaker, of the Second Era.
- Hit hard. Hit Fast. Hit Often.
0
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Elsonso✭✭✭✭✭
✭✭✭✭✭So 9 days ago I purchased Blackwood for $79, and today canceled my ESO+. I logged back in and discovered I am locked out of ALL Blackwood content. On top of that my mount and all Blackwood items are missing. I just spent all that money on Blackwood and now I can't even go there because I canceled my ESO+? Does that sound right? Is that normal?
I have put in 3 tickets since this morning, two of which are new and not answered as of now.
Well, first thing is that multiple tickets are bad and only slow things down. One will have to be picked.
Normally, canceling ESO Plus is not any sort of an issue, as canceling just turns off the auto-renew. It does not remove remaining ESO Plus time.
Customer support will have to sort this out. But... Did you try to get a refund on the ESO Plus, rather than canceling it? Maybe you accidentally got a refund for Blackwood? Also, check your payment method to see if that has been refunded.
XBox EU/NA:@ElsonsoJannus
PC NA/EU: @Elsonso
PSN NA/EU: @ElsonsoJannus
Total in-game hours: 11321
X/Twitter: ElsonsoJannus4 -
AJones43865✭✭✭✭Good luck. I don't think there is anything anyone on this forum can do to help you out unfortunately.2 -
Ulvich✭✭✭✭✭So 9 days ago I purchased Blackwood for $79, and today canceled my ESO+. I logged back in and discovered I am locked out of ALL Blackwood content. On top of that my mount and all Blackwood items are missing. I just spent all that money on Blackwood and now I can't even go there because I canceled my ESO+? Does that sound right? Is that normal?
I have put in 3 tickets since this morning, two of which are new and not answered as of now.
Well, first thing is that multiple tickets are bad and only slow things down. One will have to be picked.
Normally, canceling ESO Plus is not any sort of an issue, as canceling just turns off the auto-renew. It does not remove remaining ESO Plus time.
Customer support will have to sort this out. But... Did you try to get a refund on the ESO Plus, rather than canceling it? Maybe you accidentally got a refund for Blackwood? Also, check your payment method to see if that has been refunded.
My subscription expires in about 2 1/2 weeks. As of now there has been no refund. I would hate to think they would be refunding Blackwood.
Hopefully they will get this mess sorted out.- BETA Group: 85 b 9
Savior of Nirn, Volendrun Vanquisher, Monster Hunter, Adventurer Across A Decade, Grand Master Crafter, Explorer,
Tamriel Skyshard Hunter, Tamriel Master Cave Delver, I Like M’aiq, Tamriel Trailblazer, Treasure Chest Hunter, Commemorative Defender,
Commemorative Conqueror, Commemorative Safebox Looter, Commemorative Pathfinder, Commemorative Skyshard Hunter, Commemorative Cave Delver, Commemorative Pathfinder, Commemorative Incursion Breaker, of the Second Era.
- Hit hard. Hit Fast. Hit Often.0 -
gariondavey✭✭✭✭✭
✭✭✭Normally when people have problems like this they tag @ZOS_Kevin and he fixes the problemPC NA @gariondavey, BG, IC & Cyrodiil Focused Since October 2017 Stamplar (main), Magplar, Magsorc, Stamsorc, StamDK, MagDK, Stamblade, Magblade, Magden, Stamden0 -
Ulvich✭✭✭✭✭I just found out what happened. They screwed up big time. We got it figured out and I'll be up and questing soon. They owe me for this one.- BETA Group: 85 b 9
Savior of Nirn, Volendrun Vanquisher, Monster Hunter, Adventurer Across A Decade, Grand Master Crafter, Explorer,
Tamriel Skyshard Hunter, Tamriel Master Cave Delver, I Like M’aiq, Tamriel Trailblazer, Treasure Chest Hunter, Commemorative Defender,
Commemorative Conqueror, Commemorative Safebox Looter, Commemorative Pathfinder, Commemorative Skyshard Hunter, Commemorative Cave Delver, Commemorative Pathfinder, Commemorative Incursion Breaker, of the Second Era.
- Hit hard. Hit Fast. Hit Often.0 -
Blinx✭✭✭✭✭
✭the question on my mind is $79!?????, why so much? it's been on sale for at least $20sih for the Collectors Edition at that0 -
ZOS_BilladminAs the OP has resolved their issue with our support team, we will now close this thread from further posts.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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