I purchased Blackwood and then.....

Ulvich

So 9 days ago I purchased Blackwood for $79, and today canceled my ESO+. I logged back in and discovered I am locked out of ALL Blackwood content. On top of that my mount and all Blackwood items are missing. I just spent all that money on Blackwood and now I can't even go there because I canceled my ESO+? Does that sound right? Is that normal?
I have put in 3 tickets since this morning, two of which are new and not answered as of now.

Elsonso

Ulvich wrote: »

So 9 days ago I purchased Blackwood for $79, and today canceled my ESO+. I logged back in and discovered I am locked out of ALL Blackwood content. On top of that my mount and all Blackwood items are missing. I just spent all that money on Blackwood and now I can't even go there because I canceled my ESO+? Does that sound right? Is that normal?
I have put in 3 tickets since this morning, two of which are new and not answered as of now.

Well, first thing is that multiple tickets are bad and only slow things down. One will have to be picked.

Normally, canceling ESO Plus is not any sort of an issue, as canceling just turns off the auto-renew. It does not remove remaining ESO Plus time.

Customer support will have to sort this out. But... Did you try to get a refund on the ESO Plus, rather than canceling it? Maybe you accidentally got a refund for Blackwood? Also, check your payment method to see if that has been refunded.

AJones43865

Good luck. I don't think there is anything anyone on this forum can do to help you out unfortunately.

Ulvich

Elsonso wrote: »

Ulvich wrote: »

So 9 days ago I purchased Blackwood for $79, and today canceled my ESO+. I logged back in and discovered I am locked out of ALL Blackwood content. On top of that my mount and all Blackwood items are missing. I just spent all that money on Blackwood and now I can't even go there because I canceled my ESO+? Does that sound right? Is that normal?
I have put in 3 tickets since this morning, two of which are new and not answered as of now.

Well, first thing is that multiple tickets are bad and only slow things down. One will have to be picked.

Normally, canceling ESO Plus is not any sort of an issue, as canceling just turns off the auto-renew. It does not remove remaining ESO Plus time.

Customer support will have to sort this out. But... Did you try to get a refund on the ESO Plus, rather than canceling it? Maybe you accidentally got a refund for Blackwood? Also, check your payment method to see if that has been refunded.

My subscription expires in about 2 1/2 weeks. As of now there has been no refund. I would hate to think they would be refunding Blackwood.
Hopefully they will get this mess sorted out.

SilverBride

Ulvich wrote: »

I would hate to think they would be refunding Blackwood.

Elsonso wrote: »

...check your payment method to see if that has been refunded.

This may be what happened. If so, just purchase it again.

gariondavey

Normally when people have problems like this they tag @ZOS_Kevin and he fixes the problem

Ulvich

I just found out what happened. They screwed up big time. We got it figured out and I'll be up and questing soon. They owe me for this one.

OutLaw_Nynx

What happened

SilverBride

Please enlighten us.

Blinx

the question on my mind is $79!?????, why so much? it's been on sale for at least $20sih for the Collectors Edition at that

ZOS_Bill

As the OP has resolved their issue with our support team, we will now close this thread from further posts.