IMO, people should be blaming the gold sellers and bots.

ProsaicProse wrote: »

IMO, people should be blaming the gold sellers and bots.

Or ban the people who keep the RMT going and Profitable ..........As long as there is Profits to be made from Services that break rules or law ,there will be people willing to break rules and laws to sell services to make Profits .

Joolio wrote: »

Dear Chry, that's how MMOs are. *** happens all the time and they try to fix. Say a game will fail without it complete it's first year is absolutely ridiculous. The company indeed has a lot to learn and for that they need time. You likely run a small business, we are talking about a multi-million corporation with millions of customers, so you should now very well they don't give a *** because once your 200 members leave it won't matter, they have x times that amount left. Now whilst I do recognize as bad pratice, it is the standard pratice by those companies. That much said, MMO launch, big company, you should know where you stepped. At least they did a mistake trying to do the right thing.

[Moderator Note: Edited per our rules on Flaming]

agreed, you run a business Chry? let us know when you run a MMO, or any game development company, I'm sure it will be nice change of pace from your donut shop or tire repair

Frainbog wrote: »

There seems to still be some sweeping statements being made about those who have posted in this thread about being banned so here is a quick recap of the posts so far:

No. of posters reporting that they themselves or people they know have been been wrongly banned: 4

Total No. of players who have been reported as being banned incorrectly in this thread: 6

No. of those 6 players who were reported as being banned incorrectly who have now had those bans lifted with apologies from Zenimax and e-mails stating they did not break the ToS and CoC and that the ban was a mistake: 6

No. of players who were either posted about their friends being banned or were banned themselves calling for compensation: 0

No of players not directly involved suggesting those who were wrongly banned should get some form of compensation: 1

No of posters stating or hinting that those saying they have been banned are liars and deserved to be banned: 8

No. of those 8 posters who have since issued apologies despite e-mails from Zenimax exonerating those who were banned of any wrong doing: 0



So to be clear, everyone who was so far reported to have been banned in this thread has now been unbanned with clear e-mails from Zenimax stating that they were banned by mistake and had done nothing wrong.

Not one of the people wrongly banned has demanded any form of compensation.

Perhaps this will make things clearer for those who are still stating that those banned did something wrong, are nothing but whiners and are demanding compensation. And hopefully leave the thread free of noise, so should any other party have been banned accidentally, they can find the information/support they need to get the situation resolved.

I think this is very important. It's ok to have an intuition that people were lying, but admit it if you were wrong. There's nothing wrong with being incorrect if you can be graceful.

I felt bad last ban round and this one because a lot of people seem to want to believe all bans are rightful and raising awareness that there is an issue is throwing a tantrum. And it's fine to think maybe this isn't the best way for them to augment the steps being taken to reinstate their ban; we all think differently. But please don't say people are guilty for sure.

Or they MUST have triggered the automated banning by farming. Hasn't in-game spam automated warnings been triggered by movements? We don't know the parameters.

It's ok to have suspicions, but be open they can be wrong. We can't judge if they're right or truthful, but we can show support in case someone is truthful about wrongful banning and just raising awareness that this is happening. Will there be a public apology? Compensation? Will they offer the first to ES games for free (lol, that always cracks me up)? Is it good enough they email apologies (I suspect a lot of people are grateful just to get those apologies)?

NiRN wrote: »

If people were legitimately banned while not ever cheating I'm sorry. I don't exploit, cheat or break the TOS.

That's the point of this thread. You could be banned and if you are, when you come here to complain you'll be called an exploiter / cheater and told that you must have done something to get the ban.

That's the whole point.

AlienDiplomat wrote: »

You know full well that no one on these forums has the power to do anything about account problems. You know full well that discussing disciplinary actions here is against the TOS. Yet you persist with this vindictive agenda, which serves no purpose than to spite and snub ZOS and try to make them look bad as "payback", all based on YOUR WORD.

Please read the title of the thread and the OP again.

All it asks is that Zenimax acknowledge there has been another large round of bans and to offer help to those who had been innocently caught up in them.

It also questions the wisdom of carrying out such a wave of bans on the night before a 3 day weekend when the chances of getting a fast response will be lower.

It *did not* go into detail or ask for information/help regarding specific bans, which as you say, is against the CoC.

Why this thread is needed:

It is clear that given the numbers of Bots and other exploits, the only option for Zenimax is to use automated systems to try and catch the accounts using them

It also stands to reason that any automated system will inadvertently catch a number of innocent parties.

This has already been acknowledged by Zenimax in the last large round of bannings: http://forums.elderscrollsonline.com/discussion/82921/information-on-recent-account-bans

It is also clear that with the recent update came another wave of mass bans. This is great, it has reduced the number of bots considerably. I even ran through a public dungeon last night without a single bot in sight (YAY!). But it is also clear from this thread, the one on Reddit and several other threads on here over the past couple days that have been closed or deleted (because they *did* contain questions regarding the bans of specific players) that just like last time, a number of innocent parties have been caught up in this round of bans.

Just like any other problem with this fledgling MMO there are obviously kinks that need working out both in terms of the technical side of things as well as the communication/Customer Services side of things.

The only way these issues can be improved upon is if these problems are brought out in the open, discussed and reassurances/solutions given. Not only this but it gives those people who are caught up in the situation a place to see that a) they are not alone, b) a source where they can get information that will hopefully help them resolve the problem and c) a platform where they can voice their feelings, suggest ways to improve the system and put pressure on Zenimax if needed to make any necessary changes to their procedures.

In the long run that benefits all of us, both Zenimax and the community at large.

AlienDiplomat wrote: »

It is against the TOS to question disciplinary actions here. Also, you do not know your friends weren't botting, buying gold, exploiting, etc. You have only their word, which any court will tell you is HEARSAY and not admissible as evidence.

I suggest that rather than stirring up trouble you let them deal with the company themselves.

If upon investigation it turns out they WERE botting and exploiting, I praise ZOS and thank the divines they are gone for good. No offense.

EDIT: Also, please don't chorus about all the "poor legit customers" getting banned. I don't know anyone that wasn't botting, gold selling/buying, or exploiting that was banned, and I am in five guilds with over 1000 active members.

The people complaining loudest about the bans have been the people that deserved it, which is to be expected. That said, if it really was in error, let them dispute it through the channels available rather than making a public stink about it.

Hi, very...not nice meeting you, now you know at least one person who'd been banned without doing all those nice things. If you want, I'll quote you their email.

This really won't be a nice thing to say, but I hope your account gets accidentally banned next time they do this. And then when you realize that for some reason you cannot play the game you like, the game you bought, the game you PAID for and the game which rules you never broke(perfect if it kicks you off in the middle of a dungeon or smth, too), you'll write all those tickets to CS and not get reply for hours, so then you'll come here, because you're angry and want to attract attention to your problem and PLAY THE GAME already...and then everyone will tell you you're 100% an exploiting liar and cheater and they hope you never get your account back.

My acc was banned last time they did this. Fortunately not in the middle of a dungeon but in the middle of an anchor. There'd been no response for hours, then it got unbanned(I'm not sure how long it took them because I gave up and went to sleep) without any notice or anything, then in some more hours I finally got an apology email. I could say I never cheat and I have never ever been banned anywhere in all my life, but not like it'll change anything because the only infallible, always telling the truth and never making mistakes people are those in Zeni, everyone else lies, cheats and exploits and then screams about being innocent.

That being said, I'm sure they caught some real cheaters, too. At least I REALLY hope they did. And I suppose those'd scream they're innocent, too. But just as they have no real way to prove they're innocent, you have no real way to tell they're guilty. And surely you did notice by now Zeni is far from infallible and always doing it right, by now. Everyone who comes in threads like this to gloat and say "haha cheater serves you right" is just being rude and(potentially at least. Innocent til proven guilty, ever heard?) making an already bad situation even worse for some poor accidentally banned guys. For all the mistakes Zeni made, they at least had the decency to apologize(even publicly last time, too). I have yet to see one of your kind to apologize here.

To OP - I'm glad your issue got resolved quickly^^

I approve this thread. To those of you complaining about the OP, let Zeni speak on their own behalf. If people hadn't spoken up last time, I doubt they would have ever admitted it. And they did finally on a thread much like this one. Until they say one way or another, all we can do is wait. They have an obligation to keep us informed, whether or not you corporate apologists want to pretend they don't.

All these little things they keep getting wrong adds up and at a certain point they have to start facing the problems and not trying to dismiss or ignore them. They don't need people who haven't experienced the problems shouting down the people who have experienced them.

It is perfectly reasonable to discuss these issues publicly, otherwise they never get fixed on the broad scale. I don't care about his three friends. I care about policy and accountability.

*I have never been banned from any game, so I have no axe to grind on this issue.

their were lots of post on the past issues none on this one...
like I said before they closed them " most recent" and now are all deleted from the forums since I had put them in my Fav's too see if a dev would respond.

In my experience, incorrect banning of accounts is a very small percentage and generally easily sorted out during appeal with supportive evidence.

Everyone on their High horse needs to read this first. and stop with the TOS if you look at the Dev tracker they have responded many times to folks like the guy who was suspend for sending in game mail to his whole guild to the couple who sent gold to his wife's account to buy the 47k horse

It happened before it happened again not hard to see its an issue that has repeated I didn't know anyone last time that got caught up in this but this time I did If the issue isn't resolved still it's only be a matter of time after some other patch or update that you can also be caught into this mess and you will have a friend or yourself will post on this issue and then what repeat and rinse..

http://forums.elderscrollsonline.com/discussion/82921/information-on-recent-account-bans

ZOS_JoBurba admin

April 19
As part of our continuing effort to combat gold spammers, botters and exploiters, we recently banned a number of accounts. After several players appealed, we were able to investigate the matter further and discovered some legitimate accounts got caught up in the sweep. We unbanned accounts last night, and have email responses going out for those affected from our support group. It is never our intention for legitimate players to be harmed as we work to keep your game free of cheaters, and we sincerely apologize for the mistake.

Phinix1 wrote: »

It is against the TOS to question disciplinary actions here. Also, you do not know your friends weren't botting, buying gold, exploiting, etc. You have only their word, which any court will tell you is HEARSAY and not admissible as evidence.

I suggest that rather than stirring up trouble you let them deal with the company themselves.

If upon investigation it turns out they WERE botting and exploiting, I praise ZOS and thank the divines they are gone for good. No offense.

EDIT: Also, please don't chorus about all the "poor legit customers" getting banned. I don't know anyone that wasn't botting, gold selling/buying, or exploiting that was banned, and I am in five guilds with over 1000 active members.

The people complaining loudest about the bans have been the people that deserved it, which is to be expected. That said, if it really was in error, let them dispute it through the channels available rather than making a public stink about it.

A punishment for wrong doings us justified but I feel the all or nothing approach needs fixed also.... when contacting about issues that require more then just the OP's ticket submission....that the OP's messages keep going to that mod/dev untill issue is solved NOT dismissed 🤷‍♀️. I feel it would lighted work load and confusion and possibly stress and tone in the OP's messages. A 2 strike system would be ideal.

Epic post necro from 2014