I submitted a ticket in regards to a payment issue about a month ago. An agent got back to me with an erroneous response, so I elaborated on my original message. Two weeks go by, nothing. I update the ticket and wait another week, nothing. I'm then met with the following warning: "Read answer provided. / This ticket cannot be reopened or updated. If you need further assistance, please submit a new ticket."
Edited by ZOS_Adrikoth on December 15, 2021 2:05PM
Submitting a new ticket gets flagged for closing as it's a "duplicate". Support is currently ignoring me and blocking my means of reaching out to them. This feels like such a slap to the face considering I'm an ESO+ member and have been playing the game on and off since 2017...
I don't know what to do.