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Ticket Support

jwporrett
jwporrett
I submitted a ticket yesterday, #211117-005302, and have not heard back or even received an automatic response and I wanted to make sure it went through. I was hoping to have the issue resolved before the event started *fingers crossed* Thanks!
  • ZOS_Adrikoth
    ZOS_Adrikoth
    admin
    Greetings @jwporrett

    We can confirm that this ticket is with the correct team and will receive a response as soon as a support agent is available. Thank you for your patience!
    The Elder Scrolls Online - ZeniMax Online Studios
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  • Tbok86
    Tbok86
    Soul Shriven
    I have tried submitting tickets on the ui voicechat error box, and then lost ability somehow to login to my account. So then I tried retrieving my account, and got a bot email saying 'sorry you can't remember your secret question answer'...
    It wasn't even the right question listed to answer during my attempt to retrieve...?
    WTF is going on?
    I would like a refund on my recent purchases I have no access to now, but can't even connect with anyone to discuss the situation or options.
    😟
  • ZOS_Bill
    ZOS_Bill
    admin
    @Tbok86

    Do you have a support ticket number for the email you received?

    We can check on your ticket status to see what is happening.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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