Ticket Support

jwporrett

I submitted a ticket yesterday, #211117-005302, and have not heard back or even received an automatic response and I wanted to make sure it went through. I was hoping to have the issue resolved before the event started *fingers crossed* Thanks!

ZOS_Adrikoth

Greetings @jwporrett

We can confirm that this ticket is with the correct team and will receive a response as soon as a support agent is available. Thank you for your patience!

Tbok86

I have tried submitting tickets on the ui voicechat error box, and then lost ability somehow to login to my account. So then I tried retrieving my account, and got a bot email saying 'sorry you can't remember your secret question answer'...
It wasn't even the right question listed to answer during my attempt to retrieve...?
WTF is going on?
I would like a refund on my recent purchases I have no access to now, but can't even connect with anyone to discuss the situation or options.
😟

ZOS_Bill

@Tbok86

Do you have a support ticket number for the email you received?

We can check on your ticket status to see what is happening.