Is UserID change on PC broken?

Onyx_Werewolf_Gnome · October 2021

Quick question, on the account page (on PC not Steam) we have the option to change user id. But the confirmation code never gets to my email. I know my email is fine because I had to open a ticket about a bug & so you have no problem emailing with me back & forth on that as recently as yesterday.

So is it like this for everyone? I know in the past they told us it was broken & to open a support ticket instead. But I thought it was fixed

ZOS_Adrikoth · October 2021

Greetings @HedgehogFeet

The steps in this article may be able to help if you are not receiving your access code, but if this issue persists please open a support ticket with us.

Onyx_Werewolf_Gnome · October 2021

ZOS_Adrikoth wrote: »

Greetings @HedgehogFeet

The steps in this article may be able to help if you are not receiving your access code, but if this issue persists please open a support ticket with us.

Hi can you confirm then that the change userid should be working from the web browser? Because that is what I'm asking here. There was a point were Zos said it was not working for anyone.
Thanks

ZOS_Bill · October 2021

@HedgehogFeet

It should be working from your browser as we are not aware of any ongoing issues. Sometimes for browser issues you may need to try going through a different web browser.

Onyx_Werewolf_Gnome · October 2021

ZOS_BillE wrote: »

@HedgehogFeet

It should be working from your browser as we are not aware of any ongoing issues. Sometimes for browser issues you may need to try going through a different web browser.

Thank you that is what I needed to know appreciated. Now I know userid is working currently I can rule that out completely. Thanks again, I'm halfway fixed.

Feel free to close this if you're of a mind to

ZOS_Bill · October 2021

@HedgehogFeet

Have you been able to update your UserID yet?

If not, do you currently have a ticket ongoing?