Loading Profile Failed (XBOX)

MJ202 · September 2021

I'm currently receiving the message shown in my title. It says I currently don't have network connectivity, which isn't true. I can access everything else, including other games. Is there currently a known issue affecting XBOX NA server?

akdave0 · September 2021

Yep, loading profile failed. Every other Xbox game works. Typical day before update failures.

ZOS_Adrikoth · September 2021

Hey there @MJ202

These troubleshooting steps may be able to help with this error message!

NerirocF · September 2021

Same error here. It was working fine a couple of hours ago. I've gone through the troubleshooting steps. Still failing.
-Note: This is not an "Unable to connect to server" error, as suggested in the troubleshooting steps. It's a "Loading Profile Failed" error.

aloibeth · September 2021

Same error here. Gone through all the troubleshooting steps and it's still failing.

HugoG92 · September 2021

Same problem here and I know a few other players going through the same.

voidavoid · September 2021

Also experiencing this issue.

MJ202 · September 2021

I too have now tried the trouble shooting steps without success. Given others are also reporting the same issue, the problem is elsewhere...
...and no, I'm not blaming the Khajiits...at least not yet.

StrangeForce001 · September 2021

I also have this “Loading Profile Error” message right after I select my profile. It’s states I do not have network connectivity which I do. I checked the XBox Live status page and all services are good. I tried the troubleshooting tips, but none of it worked. This doesn’t look to be an isolated case.

bicketybam · September 2021

Same issue. Was working fine and I went to fast travel from Mournhold to Shadowfen. It was stuck for a good 90 seconds and then I got the boot. Now when I try to log in I get the "loading profile failed" message.

Trevore · September 2021

I've been getting this issue too. None of the troubleshoot tips worked at all, so I'm just trying to figure out what the heck to do from here. At the same time, I also don't want to waste the whole day trying to figure out how to fix this, all we want is a way to fix this issue so we can get back to the game.

NerirocF · September 2021

ZOS?

joleda4ub17_ESO · September 2021

I have the same error on my series x. Ticket 210907-004282

HugoG92 · September 2021

@ZOS_Adrikoth can we get an ETA or acknowledgment for this?

ZOS_Kevin · September 2021

Hi everyone. Thanks for following up here. We are investigating now and will update with further information. Please continue to let us know if you have submitted tickets or want to note you are also experiencing this issue.

Nightlord · September 2021

Same issue for me. Troubleshoot does nothing. Getting the same Load Profile Error, talking about a lack of a xbox live connection, and network connection....but currently a gamepass ultimate sub and having no issues logging into any other online game.

lazarusrevives · September 2021

Everything is working except for ESO. It says there are network connectivity issues. Tested all network settings (they are good). Reset MAC Address then did a Hard reset after and checked network again. The store works, other online, games work, just not ESO???

Helps please! Any updates?? @ZOS_GinaBruno
@ZOS_Adrikoth
@ZOS_AntonioP

Thanks for your help with this ZoS team 😃

mcinturf · September 2021

Series x. Same issue here. No connectivity. Xbox live is fine. Wired connection. Assassin's creed just updated was getting 200+ dl. So my side is good, Xbox live is good. All tests on console good. Just can't load profile on ESO.... Want my last 2 event tickets lol.

ericflamm · September 2021

@mcinturf event ended at 10am et-has problem been going all day? I got on at 9:30 - now getting the network profile error.

mcinturf · September 2021

ericflamm wrote: »

@mcinturf event ended at 10am et-has problem been going all day? I got on at 9:30 - now getting the network profile error.

Oh... Thanks for that. No I haven't tried until a few minutes ago. Thought event ended tomorrow... Oops.

DaddySkoal · September 2021

For what it's worth, I got the same error when trying to stream the game with game pass.

Darsaga · September 2021

Started around 4PM EST for me and at least one other person I know. We are both East coast. Just started playing again yesterday after two years. Already off to a great start.

gp1680 · September 2021

Zos what’s the deal here? Can we get some answers as to what’s going on?

voidavoid · September 2021

Issue is resolved on my end.

NerirocF · September 2021

Looks like it may be fixed. I was just able to login. Thanks ZOS!

ZOS_Kevin · September 2021

Hi All. The issues have been resolved and you should now have access to the North American Xbox megaserver. Thanks for your patience during the downtime.

Trevore · September 2021

During the downtime, I was actually able to put down the controller for a while and actually be productive outside of gaming. Just in time, too! Thank you, ZOS!

JustRoxxy · September 2021

What the hell is wrong with your servers ESO? Zenimax?
We pay to play so fix the dam issues or find someone who can?

JustRoxxy · September 2021

ZOS_Kevin wrote: »

Hi All. The issues have been resolved and you should now have access to the North American Xbox megaserver. Thanks for your patience during the downtime.

Issue not fixed in West Australia.
Have had to close the game. Not my Xbox one. Not my net. I’ve done all the tests. No packet loss. Good upload download load speed.
Your comm failure is costing me soul gems getting killed at Geyser repeatedly and can’t get Emin out of there! WTHell!
Shut game and restarted. Let’s see if new connection saves him 🤔🧐🤨⚡️

JustRoxxy · September 2021

Saved him 💪🏽 Whew 😂😉