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Help I have been suspended for the gods Know What Reason

proscyon
proscyon
Soul Shriven
I cannot log in to the game, I then later only found out why when I was informed that I was SUSPENDED when trying to log in here. Zenimax has not even had the decency to notify me via my account email of what they did to me and despite many pleas from me, of all of this that they have wrought upon me, is falling on deaf ears. I can get no response from them after many days to actually put to rights what they did to me. GW2 is looking really rosy from here atm. It seems I am no longer welcome in this game and any staff, if any actually exist and are human, seem spread thin on the ground.
Not happy. Under the New Zealand Fair Trading Act I demand redress. I demand the services that you sold to me. If you will not even put to rights what you have taken, willy-nilly, then under the New Zealand Fair Trading Act I am intitled to a full refund for the faulty product that you have sold me. You cannot treat people like this Zenimax and expect to come out a healthy company at the other end... There will be no one left to serve... you.
It was my birthday today and I wanted to spend the day gaming in my favourite gameworld, but I have been cast out by an autobot program that cuts off players for doing seemingly daily things like posting in the zone chat alot answering questions for other players and helping players, things I enjoy doing as I go about exploring the land and forging relationships with NPS and player alike, or you can be banned for falling thru the bugged out holes they left around the world. Not a nice way to treat innocent people Zenimax. If you wish to garner lasting relationships with people whom are loyal enough to buy your product and upkeep that purchase with a subscription, then you must give them the feeling that at least they are welcome in the arenas that you provide seemingly provide for them to play in(they are there for the players are they not? I'm afraid that I am losing any sense of respect for what this game has to offer and anything or aspect that comes up about this game should now be taken with a large pinch of salt). Can you blame me? Will the very air I breathe in-game, if I ever am ALLOWED back in, turn out to be a bannable auto-botted outing offense? Who even knows? It seems like nobody is even home at Zenimax... pretty devastated actually.
  • SeñorCinco
    SeñorCinco
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    I guess the first question is...

    What did you do?
    Words contained in posts, at which point I stop reading and will not respond...
    Toon / Mana / WoW or any acronym following "In ___" /
    Pets (when referring to summoned Daedra) / Any verbiage to express slang (ie, ending in uz,az,..) / Soul Stone
    ... to be continued.

    Now, get off my lawn.

  • Valethar
    Valethar
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    Wall of text crits for over 9,000 damage. Universe will implode in 3.. 2.. 1...

    (Seriously, that would be much easier for people to read and understand if it had paragraphs...)
    Resistance is not futile! Say no to the Greed Collective™. Boycott Crown Crates.
  • SeñorCinco
    SeñorCinco
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    Valethar wrote: »
    (Seriously, that would be much easier for people to read and understand if it had paragraphs...)
    Paragraphs won't help much.

    Even when you separate it out it still doesn't yield any information. All we know is a player was suspended.Only he and ZOS knows why.

    Words contained in posts, at which point I stop reading and will not respond...
    Toon / Mana / WoW or any acronym following "In ___" /
    Pets (when referring to summoned Daedra) / Any verbiage to express slang (ie, ending in uz,az,..) / Soul Stone
    ... to be continued.

    Now, get off my lawn.

  • Soothy
    Soothy
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    proscyon wrote: »
    It was my birthday today and I wanted to spend the day gaming in my favourite gameworld, but I have been cast out by an autobot program that cuts off players for doing seemingly daily things like posting in the zone chat alot answering questions for other players and helping players...*snip*

    Bots don't do this. The only bots that do this are gold spammers and their zone chats are obvious. So the only way you would be classified in that sense is if you have been spamming zone chat with other text.

    It's more likely you were deemed exploiting something in game. I know, I know, everyone in gaol is innocent too.

    PS Happy Birthday.

    Edited by Soothy on April 28, 2014 5:45AM
    ¸.·´¯`·.´¯`·.¸¸.·´¯`·.¸><(((º>
  • Brakkar
    Brakkar
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    Walloftext.
    Learn.
    Proper.
    Text.
    Construction.
    In order.
    To make it readable.

    Also, what were you doing before you were banned?
    You didn't give any details.
    Also you are wrong about one more thing.
    Zenimax is an US company, located in US and the TOS agreement was also according to US law, not New Zealand. Even if you went for a law suit, it would be in US court.
  • ZOS_MichelleA
    ZOS_MichelleA
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    Hello, there. If you have questions or concerns about an in-game disciplinary action, please contact our Customer Support Team to ask about a suspension or ban, and any other support-related feedback. We cannot assist with in-game violations on the forums. Customers can appeal a ban on their ESO account by taking the following steps:
    • Open the Support page on the official ESO website and click on Email or contact Customer Support here.
    • Once the support e-mail opens, choose Account / Billing under "What kind of problem are you experiencing?"
    • Choose "I Would Like to appeal a suspension/ban." from the Select a Subcategory dropdown menu.
    • Describe the problem in the space provided.
    • Click Submit Question to send the appeal to Customer Support.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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