Didn't get what I bought!

Graygirl · August 2021

The Crown store offers a special of what appears to be ten riding lessons for 900 Crowns. I bought the package, but I only got ONE rising lesson, not ten.

How do I get my money back?

tsaescishoeshiner · August 2021

Make a support ticket.

ZOS_Kevin · August 2021

Hi @Graygirl. Please put in a support ticket and we'll help you out here. If you have a ticket number, please let us know and we'll take a look. Thank you.

Graygirl · August 2021

Thank, but I did put in a support ticket and received a nonsense automatic reply that had literally nothing to do with my issue.

I don't KNOW how to put in a support ticket for the Crown Store. Your Help and Support links have drop-down menus that don't have an "Other" category or a category for the Store, so I have no idea how I'm supposed to specify my issue.

It's very frustrating navigating the Support/Help functions on the site. They lack clarity.

Please give me exact instructions on how to put in a Service Ticket for the Crown Store, because your Support/Help functions do not include it. .

oterWitz · August 2021

If it is still in your inventory (ie not consumed), right click it and select "Get Help". This will take you to another menu with another dropdown, select "I have a problem with a Crown Store Item". This should open a ticket for you, though the initial response will almost certainly be automated along the lines of "we got your ticket". Note I haven't tried this, as I don't want to accidentally submit an erroneous ticket, but that is what I would try.

ZOS_Adrikoth · August 2021

Greetings @Graygirl

To properly submit a ticket for this issue, you should select the "Billing" category, your platform, and then the "I have an in-game store issue" sub-category.

From there, please select the "I didn't get my stuff" sub-category.