Customer Service failure should have consequences

Dirigible · April 2014

Let me start by saying, I love this game. I am enjoying playing it and would love to continue playing it. But when we have in game issues and we submit for help from your customer service team - we deserve more than what is posted below. There should be consequences for failure on this level.

My original submission for help was

I feel like I did every quest in Bangkorai but my tracker shows only 41 out of 52. I believe many others are in the same position and would like to know if you are aware of a bug with this achievement.

Response:

Thank you for contacting the Elder Scrolls Online Team.

You have been quite the adventurer, having being able to solve as many quests as you have in Bangkorai. The answer to your question lies in Tamriel, just walking around the city can lead to discovering quests, NPCs outside the city can lead back to the city and vice versa. Your best bet is to try to wonder around discovering all the areas possible in Tamriel, but if you want a more exact route. there are third party sites with more exact routes to where you were looking for. Hope you find the answers to your questions.

To which I replied:

I'm sorry but this response while appreciated is entirely unhelpful. I know at least 10-15 other people who are in the exact same position and can link you to about 4 forum posts filled with people experiencing the same thing. Instead of assuming that I can not find the quests even though I have done so successfully for 12 other areas now, perhaps you could actually investigate what the issue seems to be. I would appreciate a response to this email letting me know that you have escalated the issue to someone who can verify that there is in fact an issue here.

http://forums.elderscrollsonline.com/discussion/71786/bangkorai-quests-bugged

http://forums.elderscrollsonline.com/discussion/73735/11-quests-away-from-bangkorai-quest-achievement-what-am-i-missing

http://forums.elderscrollsonline.com/discussion/75047/achievement-bangkorai-quests-impossible

http://forums.elderscrollsonline.com/discussion/78923/bankorai-quest-achievement-bugged

Please consider as well that if the vampire and werewolf quest line is a part of this achievement then that is entirely absurd as many people do not want to become vampires or werewolves yet do want to obtain the Tamriel Hero and Covenant Hero titles.

Also, I have been to the third party sites and can not find quests there that I did not achieve so one of three things is happening here:

1. The quests themselves are not updating properly upon completion and therefore making the achievement impossible.

2. The number 53 for total quests is in fact incorrect and not possible to be obtained

3. The quest are so obscurely placed and remote that exploring Bangkorai several times did not reveal them and this should be considered as it is creating an issue for many players.

Thank you, I await a response that is useful to resolving this for me and the many others who are experiencing it.

It was ignored and I posted a frustrated response asking why the issue was being ignored. This is what I was sent in reply.

Greetings Shawn!
Sorry about the inconvenience. Sheogorath put cheese in all of our keyboards and we were overrun with ravenous rats! Not to worry, I am here to help! If you could go into your journal in-game by pressing [J]. From there, click on the star icon for the achievements tab on the right-hand side. You will then see a list of categories for types of achievements to the left side of the menu. If you choose 'quests', this will show you the types of quest achievements available.

If you click on one of these types - such as for a particular alliance, you should then see that a list of quest achievements now shows on the right hand side of your journal. By clicking on these, it will show a list of the quests you would need to complete to earn the achievement, or for more extensive rewards, a progress bar showing the number of quests completed and the total number needed to earn that achievement.
Hope this was helpful to you, Best regards
Charice, Elder Scrolls Online Team:)

Ok. Just to clarify here. Despite the TITLE of my post listing the number of quests that I have completed for Bangkorai out of the total number of quests that presumably can be found in the area, after 4 emails back and forth, someone is explaining to me: HOW TO LOOK UP THE NUMBER OF QUESTS I HAVE COMPLETED FOR BANGKORAI.

I mean...I have patience, I can be reasonable. But this is a gross abuse of the title of customer support. Helping you is our passion? Well maybe you should start with READING THE REQUEST FOR HELP if you are so passionate about it.

This is completely unacceptable in my opinion and I think there should be consequences for being so blatantly disregarding of someone who is asking your TEAM THAT IS ONLY THERE TO HELP PEOPLE, to ACTUALLY BE HELPFUL?

You just honestly lost someone who was really supportive of you and your game because there is a point that people just shouldn't continue supporting you beyond and that point was this email for me.

starkerealm · April 2014

Customer service failures do have consequences. Not to customer service, directly. But, in lost subs, and bad word of mouth. The Bots and CS failures are already becoming the narrative for this game in the larger MMO community.

Brakkar · April 2014

Nothing new mate.
You should have seen the reply to my bug report about last boss in veteran BC i filled few days ago. His abilities were out if synch, resulting in defeating him impossible. I got the general pseudo-rp response, same as you.

thegamekittenub17_ESO · April 2014

I think they are overwhelmed with such a broken game and reports are swarming them heavier than the gold sellers. My honest opinion and with that said they should at least let customers know they are swarmed and try to have patience. You know like you're caller number 50 thing.

With a lot of things going badly for them (I truly believe they are), they should at least communicate this to their customers. Ignoring the issue are using programs to pick out certain words in a ticket is not helping them and they are losing subs.

starkerealm · April 2014

thegamekittenub17_ESO wrote: »

I think they are overwhelmed with such a broken game and reports are swarming them heavier than the gold sellers. My honest opinion and with that said they should at least let customers know they are swarmed and try to have patience. You know like you're caller number 50 thing.

With a lot of things going badly for them (I truly believe they are), they should at least communicate this to their customers. Ignoring the issue are using programs to pick out certain words in a ticket is not helping them and they are losing subs.

I had sympathy for them. I actually sat there and did the math once on how much traffic CS was getting, using the report numbers...

At the end, I can safely say, they have no one else to blame but themselves. Not because they released a buggy product, but because they decided to route their goldseller CS tickets through the main CS system. They could have reduced their workload by 85% if they shunted Goldspamer and Bot reports into a separate, high volume system.

thegamekittenub17_ESO · April 2014

starkerealm wrote: »

thegamekittenub17_ESO wrote: »

I think they are overwhelmed with such a broken game and reports are swarming them heavier than the gold sellers. My honest opinion and with that said they should at least let customers know they are swarmed and try to have patience. You know like you're caller number 50 thing.

With a lot of things going badly for them (I truly believe they are), they should at least communicate this to their customers. Ignoring the issue are using programs to pick out certain words in a ticket is not helping them and they are losing subs.

I had sympathy for them. I actually sat there and did the math once on how much traffic CS was getting, using the report numbers...

At the end, I can safely say, they have no one else to blame but themselves. Not because they released a buggy product, but because they decided to route their goldseller CS tickets through the main CS system. They could have reduced their workload by 85% if they shunted Goldspamer and Bot reports into a separate, high volume system.

I agree with you. I am not making excuses for them, just guessing what is happening. It seems they use a program that detects certain phrases that will bot a reply that has nothing to do with the actual complaint.

My point is they need to be loyal to the customers that I am guessing they want to keep as customers, by letting them know they are swamped or hire more people to read these complaints. I had a friend say they were worse than another company (it is a well known gaming company and been around for years).

They should have a separate set of responders to the gold seller and their bots issue. A team that deals with these complaints alone. Teams are great if they are separated to handle problems by what the problem is..bugs in game one team, gold sellers and all they bring another team, and etc..I learned this in college in both Electronic Engineering and Computer Science.

The way it is now, they are hurting themselves. I'm still awaiting the phone call from 2 weeks ago..which by the way I don't need anymore.

Saerydoth · April 2014

Um, in every other MMO I've played what you asked would be considered a "game hint", and would not be something they would be allowed to provide. I would be surprised if it were any different here.

starkerealm · April 2014

Saerydoth wrote: »

Um, in every other MMO I've played what you asked would be considered a "game hint", and would not be something they would be allowed to provide. I would be surprised if it were any different here.

Is this thing bugged? Y/N/M?

...that's not a "game hint." Though, yeah, "where is can has quest nao?" would be.

aegis156 · April 2014

thegamekittenub17_ESO wrote: »

starkerealm wrote: »

thegamekittenub17_ESO wrote: »

I think they are overwhelmed with such a broken game and reports are swarming them heavier than the gold sellers. My honest opinion and with that said they should at least let customers know they are swarmed and try to have patience. You know like you're caller number 50 thing.

With a lot of things going badly for them (I truly believe they are), they should at least communicate this to their customers. Ignoring the issue are using programs to pick out certain words in a ticket is not helping them and they are losing subs.

I had sympathy for them. I actually sat there and did the math once on how much traffic CS was getting, using the report numbers...

At the end, I can safely say, they have no one else to blame but themselves. Not because they released a buggy product, but because they decided to route their goldseller CS tickets through the main CS system. They could have reduced their workload by 85% if they shunted Goldspamer and Bot reports into a separate, high volume system.

I agree with you. I am not making excuses for them, just guessing what is happening. It seems they use a program that detects certain phrases that will bot a reply that has nothing to do with the actual complaint.

My point is they need to be loyal to the customers that I am guessing they want to keep as customers, by letting them know they are swamped or hire more people to read these complaints. I had a friend say they were worse than another company (it is a well known gaming company and been around for years).

They should have a separate set of responders to the gold seller and their bots issue. A team that deals with these complaints alone. Teams are great if they are separated to handle problems by what the problem is..bugs in game one team, gold sellers and all they bring another team, and etc..I learned this in college in both Electronic Engineering and Computer Science.

The way it is now, they are hurting themselves. I'm still awaiting the phone call from 2 weeks ago..which by the way I don't need anymore.

effective problem solving and critical thinking have gone the way of half step troubleshooting, its just not done anymore.

Problem being that someone needs to realize there is a problem with the SOP. When your CSRs from the top down are just minions collecting a paycheck there is no thought process involved in anything they do.

starkerealm · April 2014

The part that still baffles me, from the State of the Game was Firor's comment that the bots and goldsellers were unexpected... really? What?

CrimsonThomas · April 2014

Oh, but there are consequences. Let's just see how well this game is doing after the 30 free days are up for most players. The general word-of-mouth regarding this game across the gaming community is how broken and bot-ridden The Elder Scrolls Online really is.

It really doesn't go well when you ignore problems, take no proactive approach to solving them, and take no responsibility for faults that land entirely on you. The MMO community isn't quite so forgiving or forgetful.

thegamekittenub17_ESO · April 2014

starkerealm wrote: »

The part that still baffles me, from the State of the Game was Firor's comment that the bots and goldsellers were unexpected... really? What?

What? Who is this that said gold sellers was unexpected? Seriously? Every MMO to date has had to deal with this infestation..

Are you jesting me? If not someone is new to the online gaming world..XD!

Etchesketch · April 2014

It will have consequences.

nickroc · April 2014

They believe this is how customer service should be if you havent seen the state of the game interview Zenimax released.

starkerealm · April 2014

thegamekittenub17_ESO wrote: »

starkerealm wrote: »

The part that still baffles me, from the State of the Game was Firor's comment that the bots and goldsellers were unexpected... really? What?

What? Who is this that said gold sellers was unexpected? Seriously? Every MMO to date has had to deal with this infestation..

Are you jesting me? If not someone is new to the online gaming world..XD!

I wish. From the State of the Game letter by Firor:

The scope of the black market activity accounts for up to 85% of Customer Service emails/calls. Because of this huge influx of contact relating to this one issue, our CS team has been slower to react to other problems than planned – our sincere apologies if you have been held up for a long period of time waiting for CS to respond to you. Again, our goal is to keep this activity away from you so you don't have to contact Customer Service in the first place.

Yeah... like I said, baffled.

nickroc · April 2014

Gold Sellers = Serious Business. lets forget about loading screens, quest errors, offensive lag and crashing.

thegamekittenub17_ESO · April 2014

starkerealm wrote: »

thegamekittenub17_ESO wrote: »

starkerealm wrote: »

The part that still baffles me, from the State of the Game was Firor's comment that the bots and goldsellers were unexpected... really? What?

What? Who is this that said gold sellers was unexpected? Seriously? Every MMO to date has had to deal with this infestation..

Are you jesting me? If not someone is new to the online gaming world..XD!

I wish. From the State of the Game letter by Firor:

The scope of the black market activity accounts for up to 85% of Customer Service emails/calls. Because of this huge influx of contact relating to this one issue, our CS team has been slower to react to other problems than planned – our sincere apologies if you have been held up for a long period of time waiting for CS to respond to you. Again, our goal is to keep this activity away from you so you don't have to contact Customer Service in the first place.

Yeah... like I said, baffled.

Okay I thought you was seriously joking. I am not believing this, not with all the MMOs out there that have dealt with this infestation and still do. It boggles my mind that they actually thought this wouldn't happen to them.

I feel kinda bad for them, because it would seem someone didn't do their research and I'm serious. I've never heard of an MMO that didn't have this problem. Never and I've been gaming a long time. Almost 8 years in Guild Wars 1 (Not Guild Wars 2).

Just wow..

SinisterJoint · April 2014

I just want to point out that he wasn't pointing out how to look up the number of quests you have or have completed, rather the NAMES of the quests you need. Ever think of that? Look at the quest names, search it on another site to find out where to start/how to start the quests.

HandofBane · April 2014

thegamekittenub17_ESO wrote: »

starkerealm wrote: »

thegamekittenub17_ESO wrote: »

starkerealm wrote: »

The part that still baffles me, from the State of the Game was Firor's comment that the bots and goldsellers were unexpected... really? What?

What? Who is this that said gold sellers was unexpected? Seriously? Every MMO to date has had to deal with this infestation..

Are you jesting me? If not someone is new to the online gaming world..XD!

I wish. From the State of the Game letter by Firor:

The scope of the black market activity accounts for up to 85% of Customer Service emails/calls. Because of this huge influx of contact relating to this one issue, our CS team has been slower to react to other problems than planned – our sincere apologies if you have been held up for a long period of time waiting for CS to respond to you. Again, our goal is to keep this activity away from you so you don't have to contact Customer Service in the first place.

Yeah... like I said, baffled.

Okay I thought you was seriously joking. I am not believing this, not with all the MMOs out there that have dealt with this infestation and still do. It boggles my mind that they actually thought this wouldn't happen to them.

I feel kinda bad for them, because it would seem someone didn't do their research and I'm serious. I've never heard of an MMO that didn't have this problem. Never and I've been gaming a long time. Almost 8 years in Guild Wars 1 (Not Guild Wars 2).

Just wow..

Ready to be truly dumbfounded on the whole mess? The guy quoted, head of ZOS, worked over at Mythic for about a decade, including around 5 years on Dark Age of Camelot (2001 to mid-2006)- another MMO. So he had to have seen this kind of thing with bots/gold sellers happen before.

starkerealm · April 2014

HandofBane wrote: »

thegamekittenub17_ESO wrote: »

starkerealm wrote: »

thegamekittenub17_ESO wrote: »

starkerealm wrote: »

The part that still baffles me, from the State of the Game was Firor's comment that the bots and goldsellers were unexpected... really? What?

What? Who is this that said gold sellers was unexpected? Seriously? Every MMO to date has had to deal with this infestation..

Are you jesting me? If not someone is new to the online gaming world..XD!

I wish. From the State of the Game letter by Firor:

The scope of the black market activity accounts for up to 85% of Customer Service emails/calls. Because of this huge influx of contact relating to this one issue, our CS team has been slower to react to other problems than planned – our sincere apologies if you have been held up for a long period of time waiting for CS to respond to you. Again, our goal is to keep this activity away from you so you don't have to contact Customer Service in the first place.

Yeah... like I said, baffled.

Okay I thought you was seriously joking. I am not believing this, not with all the MMOs out there that have dealt with this infestation and still do. It boggles my mind that they actually thought this wouldn't happen to them.

I feel kinda bad for them, because it would seem someone didn't do their research and I'm serious. I've never heard of an MMO that didn't have this problem. Never and I've been gaming a long time. Almost 8 years in Guild Wars 1 (Not Guild Wars 2).

Just wow..

Ready to be truly dumbfounded on the whole mess? The guy quoted, head of ZOS, worked over at Mythic for about a decade, including around 5 years on Dark Age of Camelot (2001 to mid-2006)- another MMO. So he had to have seen this kind of thing with bots/gold sellers happen before.

Wait a second... about a decade... I never put this together, they went out and grabbed one of the Warhammer Online devs, didn't they?

Dirigible · April 2014

Atzenxb14a_ESO wrote: »

I just want to point out that he wasn't pointing out how to look up the number of quests you have or have completed, rather the NAMES of the quests you need. Ever think of that? Look at the quest names, search it on another site to find out where to start/how to start the quests.

Negative. This is not an option in the game. The extensive information he is referring to is the number as in (xx/52). So I have in fact thought of it, thank you for asking. There are no quest names available in ESO in regards to a list that shows you what you have completed. Have you ever thought about knowing what you're talking about before making comments informing people on how to solve issues they understand far better than yourself?

HandofBane · April 2014

starkerealm wrote: »

HandofBane wrote: »

thegamekittenub17_ESO wrote: »

starkerealm wrote: »

thegamekittenub17_ESO wrote: »

starkerealm wrote: »

The part that still baffles me, from the State of the Game was Firor's comment that the bots and goldsellers were unexpected... really? What?

What? Who is this that said gold sellers was unexpected? Seriously? Every MMO to date has had to deal with this infestation..

Are you jesting me? If not someone is new to the online gaming world..XD!

I wish. From the State of the Game letter by Firor:

The scope of the black market activity accounts for up to 85% of Customer Service emails/calls. Because of this huge influx of contact relating to this one issue, our CS team has been slower to react to other problems than planned – our sincere apologies if you have been held up for a long period of time waiting for CS to respond to you. Again, our goal is to keep this activity away from you so you don't have to contact Customer Service in the first place.

Yeah... like I said, baffled.

Okay I thought you was seriously joking. I am not believing this, not with all the MMOs out there that have dealt with this infestation and still do. It boggles my mind that they actually thought this wouldn't happen to them.

I feel kinda bad for them, because it would seem someone didn't do their research and I'm serious. I've never heard of an MMO that didn't have this problem. Never and I've been gaming a long time. Almost 8 years in Guild Wars 1 (Not Guild Wars 2).

Just wow..

Ready to be truly dumbfounded on the whole mess? The guy quoted, head of ZOS, worked over at Mythic for about a decade, including around 5 years on Dark Age of Camelot (2001 to mid-2006)- another MMO. So he had to have seen this kind of thing with bots/gold sellers happen before.

Wait a second... about a decade... I never put this together, they went out and grabbed one of the Warhammer Online devs, didn't they?

I don't think he was on that Warhammer mess, just DAoC and multiple earlier projects as (mainly) producer/designer. When he left DAoC, he moved over to ZOS in charge of the whole show, putting us where we are today. Some of the other developers involved may have been involved in it, though, as I recall reading somewhere there are a bunch of former Mythic guys working on TESO.

starkerealm · April 2014

HandofBane wrote: »

starkerealm wrote: »

HandofBane wrote: »

thegamekittenub17_ESO wrote: »

starkerealm wrote: »

thegamekittenub17_ESO wrote: »

starkerealm wrote: »

The part that still baffles me, from the State of the Game was Firor's comment that the bots and goldsellers were unexpected... really? What?

What? Who is this that said gold sellers was unexpected? Seriously? Every MMO to date has had to deal with this infestation..

Are you jesting me? If not someone is new to the online gaming world..XD!

I wish. From the State of the Game letter by Firor:

The scope of the black market activity accounts for up to 85% of Customer Service emails/calls. Because of this huge influx of contact relating to this one issue, our CS team has been slower to react to other problems than planned – our sincere apologies if you have been held up for a long period of time waiting for CS to respond to you. Again, our goal is to keep this activity away from you so you don't have to contact Customer Service in the first place.

Yeah... like I said, baffled.

Okay I thought you was seriously joking. I am not believing this, not with all the MMOs out there that have dealt with this infestation and still do. It boggles my mind that they actually thought this wouldn't happen to them.

I feel kinda bad for them, because it would seem someone didn't do their research and I'm serious. I've never heard of an MMO that didn't have this problem. Never and I've been gaming a long time. Almost 8 years in Guild Wars 1 (Not Guild Wars 2).

Just wow..

Ready to be truly dumbfounded on the whole mess? The guy quoted, head of ZOS, worked over at Mythic for about a decade, including around 5 years on Dark Age of Camelot (2001 to mid-2006)- another MMO. So he had to have seen this kind of thing with bots/gold sellers happen before.

Wait a second... about a decade... I never put this together, they went out and grabbed one of the Warhammer Online devs, didn't they?

I don't think he was on that Warhammer mess, just DAoC and multiple earlier projects as (mainly) producer/designer. When he left DAoC, he moved over to ZOS in charge of the whole show, putting us where we are today. Some of the other developers involved may have been involved in it, though, as I recall reading somewhere there are a bunch of former Mythic guys working on TESO.

Yeah, I found his wiki entry. His tenure ended in 2006. Sorry, someone was trolling in the gear deterioration thread and because that makes the game unplayable for me, I'm a little... on edge? irritable? A little of both, I guess.

NTclaymore · April 2014

While it does not excuse anything ESO would probally have had a delayed releasedate if they could. The fonders at Zenimax (not Zenimax online studios but the parrent Company) as allready showed their disbelief in the games succes and probally have not allowed a delay on the game release. This game as alot of potential after a few major patches if you ask me... And it isnt an Elder scrolls game without alot of bugs!

felixgamingx1 · April 2014

Same in Shadowfen only area still 69/72

starkerealm · April 2014

NTclaymore wrote: »

While it does not excuse anything ESO would probally have had a delayed releasedate if they could. The fonders at Zenimax (not Zenimax online studios but the parrent Company) as allready showed their disbelief in the games succes and probally have not allowed a delay on the game release. This game as alot of potential after a few major patches if you ask me... And it isnt an Elder scrolls game without alot of bugs!

I know there's humor there. It's just, well, we're talking about the customer service having consequences.

I'd like to be in game right now but as it stands I can't. Either they intentionally rebalanced it to grind your gear to powder over a couple hours in some misguided attempt to curb the bots, or there's a bug that causes some player's gear to disintegrate.

Either way, if I try to play, I'll end up blowing through my entire gold reserves in a day or two, just on repairs. And, customer service won't, and the mod staff, won't say one way or the other if it's a bug or intended behavior. Now, I can understand if they don't know, but... I'm sitting here asking myself, "should I just cancel my sub?"

With Skyrim, I dodged the really nasty bugs, but if I had to put it on the shelf until the next patch, I could do that, and it wasn't actually costing me anything, here... here it's $15 a month. If I could get customer service to actually say, I'd know. But, their poor as hell customer service has me on the edge of jumping ship, simply because those of us affected are being ignored.

HandofBane · April 2014

@starkerealm - for what it may be worth, the item degradation is likely a bug hitting some people. My main is at v1, almost v2, and I am able to consistently turn a profit in my running around/adventuring. The only thing I have not been doing is group dungeons (too risky for groupmates with my toaster failing to load NPCs sometimes - on my own is another story). I did notice that after hitting v1, my repair costs seemed to actually be lower than they were in Coldharbour, even with upgrading multiple pieces to crafted blue set armor. Take note, though, I am wearing primarily medium armor, with the odd single piece of each other type for skillups - I have no idea if running pure heavy armor is more expensive or not on the repair side.

starkerealm · April 2014

HandofBane wrote: »

@starkerealm - for what it may be worth, the item degradation is likely a bug hitting some people. My main is at v1, almost v2, and I am able to consistently turn a profit in my running around/adventuring. The only thing I have not been doing is group dungeons (too risky for groupmates with my toaster failing to load NPCs sometimes - on my own is another story). I did notice that after hitting v1, my repair costs seemed to actually be lower than they were in Coldharbour, even with upgrading multiple pieces to crafted blue set armor. Take note, though, I am wearing primarily medium armor, with the odd single piece of each other type for skillups - I have no idea if running pure heavy armor is more expensive or not on the repair side.

Yeah, it seems to have been applied pretty randomly. Some people are reporting it on some characters, but not others. One guy was saying, from his tests that bow wielding characters are unaffected, but my bow wielding nightblade's gear will degrade to ash in two hours. There's something seriously weird and frustrating going on here. As near as I can tell, all of my characters are affected, same story for my girlfriend, so that makes this really frustrating for me.

Anyway, sorry for going semi-off topic.

Moonraker · April 2014

I just did a quick Google search and found this guide which contains 52 quests listed for Bangkorai, so close to the total. It includes three guild quests and not sure if they are included or not. The Achievement actually states 53. Check it out here:

Dufy - ESO Bangkorai Quests Guide

Not sure if beggar type quests or random encounter quests (give gold to poor guy, rescue merchant etc.) also count.

In Stormhaven I hit the Achievement before even finishing all the available quests so there are others often around but not necessarily obvious.

Here is a list of quests in that region which have changes currently on PTS (see other thread for full patch notes);

Bangkorai
A Marriage in Ruins: The door exiting Nilata Ruins will now actually allow you to exit.
Leading the Stand: The quest giving Strange Crow will now properly reappear if you abandon the quest before speaking to the Queen.
Beyond the Call: Hatmi will now properly go away if you abandon the quest before talking to her.
The Shifting Sands of Fate: Grandeya Nuwarrah will now properly restart her speech if you leave or log while she’s speaking.
Conflicted Emotions: Zaag will no longer vanish when you approach him to start the quest.
The Covenant Infiltrator: Spymaster Geta now appears properly during this quest.
Viridian Hideaway: You can now properly interact with the clothing and woodworking stations.
The Will of the Woods: You will now fail the quest if Princess Elara dies.
Summoner’s Camp: Defeating Caecilia Attius and the Watcher Tyrant will now properly credit the achievement.
A City in Black: Fixed an issue where Bjoulsae Queen’s door would be useable before you had the key for it.
The Heart of the Beast: Fixed various issues with broken theater scenes during the ritual.
The Heart of the Beast: Fixed an issue where the Wyresses would take a long time to arrive at the shrine, potentially leading you to believe the quest was blocked.
The Charge of Evermore: Fixed an issue where you could activate the Grisly Totem from far away.
A Marriage in Ruins: Fixed an issue where you could enter Nilata before having the appropriate quest step.
A Marriage in Ruins: Fixed an issue where you could skip past Unbind the Sacrifices and run straight to Adeena, yet neither Adeena nor Izzara would acknowledge this.
The Waking Darkness: Fixed an issue where Preinrha would take an excessively long time to spawn.

Elunarie · April 2014

I wanted to note that recently we had a Gamemaster Rakesh announce to the zone in Stormhaven that he/she was purging bots there. CS does hear you/GMs do hear you.. but they just don't have time most of the time to provide a detailed "for you" answer about your question. For something like Bangkorai quests being uncompletable.. you're probably better off making a post here in Customer Service and getting others who also have the problem to add their voice about it. I had success with the Reaper's March quests, which after a few days of being made known in the forums were fixed.

SeventhSeal · April 2014

you can do the vamp and ww quest with out become one but that would only get you up to 43 so something else would still be missing