Error: Saving billing address failed.

Lostar · May 2021

I tried erasing my cache, using a fake address... I am still getting this error when I try and buy crowns. What else can I try to make this broken system work?

Rhaegar75 · May 2021

yep same here! would be nice to have a clue on how to fix the issue

ZOS_Adrikoth · May 2021

Greetings,

Please go ahead and open up a support ticket with us at help.elderscrollsonline.com so that we can look into this issue for you.

Lostar · May 2021

Hello. I opened a support ticket and was presented with an automated message that did not resolve nor did it really pertain to my issue. I have bought tends of thousands of crowns with this same billing address and yet now it is asking me for my billing address again and it is not accepting it.

ZOS_Chiroptera · May 2021

Hello @Lostar, if you have a ticket number, please post it in this thread. We'll take a look to make sure your ticket is on the right track.

Zahlhedren · July 2021

Hello,

I have made no changes to my account, there are no special characters to my address I have purchased items through the store countless times. This error just started yesterday when I tried to make a purchase. I have tried everything in the ticket and the repeat suggestions from the Text message from support with no resolution.

Error: Saving billing address failed.

ZOS_Adrikoth · July 2021

Hey there @Zahlhedren

You should have received a new reply regarding this issue a few hours ago. If you require further assistance or the issue persists, then please be sure to reply to the latest email for additional support.

Wing · July 2021

Lostar wrote: »

I tried erasing my cache, using a fake address... I am still getting this error when I try and buy crowns. What else can I try to make this broken system work?

Rhaegar75 wrote: »

yep same here! would be nice to have a clue on how to fix the issue

Zahlhedren wrote: »

Hello,

I have made no changes to my account, there are no special characters to my address I have purchased items through the store countless times. This error just started yesterday when I tried to make a purchase. I have tried everything in the ticket and the repeat suggestions from the Text message from support with no resolution.

Error: Saving billing address failed.

having the same issue, anyone get a fix for it or is it on ZOS end?

ZOS_Bill · July 2021

For anyone getting an error when saving the billing address on our account website, please try the troubleshooting found in the link below.

Why do I receive the error "Saving the billing address has failed" when trying to make a purchase?