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• PC/Mac: No maintenance – November 17
• ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
Error: Saving billing address failed.
Lostar
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I tried erasing my cache, using a fake address... I am still getting this error when I try and buy crowns. What else can I try to make this broken system work?
Edited by ZOS_Adrikoth on May 20, 2021 12:32PM 0
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ZOS_AdrikothadminGreetings,
Please go ahead and open up a support ticket with us at help.elderscrollsonline.com so that we can look into this issue for you.The Elder Scrolls Online - ZeniMax Online Studios
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Lostar✭✭✭✭Hello. I opened a support ticket and was presented with an automated message that did not resolve nor did it really pertain to my issue. I have bought tends of thousands of crowns with this same billing address and yet now it is asking me for my billing address again and it is not accepting it.0
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ZOS_Chiroptera✭✭✭Hello @Lostar, if you have a ticket number, please post it in this thread. We'll take a look to make sure your ticket is on the right track.The Elder Scrolls Online - ZeniMax Online Studios
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ZahlhedrenSoul ShrivenHello,
I have made no changes to my account, there are no special characters to my address I have purchased items through the store countless times. This error just started yesterday when I tried to make a purchase. I have tried everything in the ticket and the repeat suggestions from the Text message from support with no resolution.
Error: Saving billing address failed.0 -
ZOS_AdrikothadminHey there @Zahlhedren
You should have received a new reply regarding this issue a few hours ago. If you require further assistance or the issue persists, then please be sure to reply to the latest email for additional support.The Elder Scrolls Online - ZeniMax Online Studios
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Wing✭✭✭✭✭
✭✭✭✭✭I tried erasing my cache, using a fake address... I am still getting this error when I try and buy crowns. What else can I try to make this broken system work?yep same here! would be nice to have a clue on how to fix the issueZahlhedren wrote: »Hello,
I have made no changes to my account, there are no special characters to my address I have purchased items through the store countless times. This error just started yesterday when I tried to make a purchase. I have tried everything in the ticket and the repeat suggestions from the Text message from support with no resolution.
Error: Saving billing address failed.
having the same issue, anyone get a fix for it or is it on ZOS end?ESO player since beta.
previously full time subscriber, beta-2024, now off and on, game got too disappointing.
PC NA
( ^_^ )
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ZOS_BilladminFor anyone getting an error when saving the billing address on our account website, please try the troubleshooting found in the link below.
Why do I receive the error "Saving the billing address has failed" when trying to make a purchase?The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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