Hey

I'm making a post of the forums because trying to get help through the ticket system has been taking quite a while (about a week now) and my last update hasn't been looked at for over 24 hours.

My problem is the following : I was gifted a spare code for Blackwood by a friend because he sometimes has extra codes for games. He knew I owned most of the other expansions of TESO so he asked me if I wanted it. Considering I was looking for a new mmorpg to play, I said yes and decided to give TESO another go. I started by looking up what account was linked to my steam but I kept looking and couldn't find which one it was. So I went looking through my e-mails for login details or any other sort of information regarding the creation of the account when I first made it. I ended up on the wrong account (I thought I only had one account but apparently I had two) and redeemed the code on there. When I then logged into the game through steam it told me that Blackwood wasn't added on there, only the other expansions (apart from Greymoor).

So I made a ticket asking if the code could be detached from the wrong account and attached to the right one but they are asking for proof of purchase and obviously I don't have that because my friend sent this over messenger. Is this a hopeless endeavor to try and get this fixed or can someone do this for me so I can enjoy playing some TESO ?

Thanks in advance for some clarity on the issue. If it's not possible then so be it but I'd rather hear that then an endless "I'm escalating your issue to a specialized team" and then not hearing anything for days on end.

Kind Regards