Maintenance for the week of December 8:
• [COMPLETE] ESO Store and Account System for maintenance – December 10, 9:00AM EST (14:00 UTC) - 12:00PM EST (17:00 UTC)
Zenimax is now a Microsoft company. Microsoft do have a complaints department so if it's about business behaviour, or corporate failings rather than in game stuff I'd start there. If it's Xbox doubly so.