Maintenance for the week of August 3:
• PC/Mac: No maintenance – August 3
• ESO Store and Account System for maintenance – August 4, 5:00AM EDT (9:00 UTC) - 4:00PM EDT (20:00 UTC)
Zenimax is now a Microsoft company. Microsoft do have a complaints department so if it's about business behaviour, or corporate failings rather than in game stuff I'd start there. If it's Xbox doubly so.