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• https://forums.elderscrollsonline.com/en/discussion/683901
• PC/Mac: No maintenance – October 13
• NA megaservers for maintenance – October 15, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• EU megaservers for maintenance – October 15, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
• ESO Store and Account System for maintenance – October 15, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• https://forums.elderscrollsonline.com/en/discussion/683901
ESO Customer Support needs improvement - 6 days with an unplayable main character - [Fixed!]
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FezzikVizzini✭✭✭GossiTheDog wrote: »Check your junk email folder, ESO's support email server is on a junk sender list (Spamhaus)
Which, in 99% of cases is EXACTLY where they belong
Yeah, I got a PC. I just don't feel the need to post it's specifications for an ego boost.3 -
Columba✭✭✭✭✭
✭Honestly, ignore the bots and gold sellers for a few weeks and fix stuff like this first. Your priorities are wrong.0 -
Bazzakrak✭✭✭@ZOS_GinaBruno @ZOS_JessicaFolsom I do believe that IF there was a seperate catefory when we report people as goldsellers, that could perhaps help the CS as well, since they wouldnt have to seperate all the other tickets out form between all those.We're born, we live, we die. And along the way, you do the best with whatever crap you step in
I'm stranded all alone in the gas station of love, And I have to use the self-service pumps
Post Hoc Ergo Proptor Hoc
Motivation alone is not enough. If i had an idiot with me and i motivated him, then i will have a motivated idiot to do stuff
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Ashtaris✭✭✭✭✭
✭✭I'll have to say that it's just appalling that CS has not taken care of your issue, and I admire the patience you have shown so far. I think if it was myself in your shoes I would have given up and just cancelled my subscription. It certainly wouldn't be worth the hassle and frustration.Edited by Ashtaris on April 24, 2014 4:32PM2 -
FezzikVizzini✭✭✭starkerealm wrote: »
Well, a common hyperbole is in saying "I've told you a million times", and I do agree that 200 million falls into that category.
But, no, surely that can't be the case cos that would mean it only had a 200 dollar budget. Hmm. On second thoughts....
Yeah, I got a PC. I just don't feel the need to post it's specifications for an ego boost.0 -
Dracovar✭✭✭This is absolutely ridiculous. Though, I'm not surprised as I had a similar experience with CS regarding a User ID change that went back and forth for 7 days.
On a side note...At first, I didn't pay much attention to all the negativity about this game. But, I have to admit, everything's getting to me, and I've slowly but surely transitioned from "happy defender" to "disgusted customer" over the last couple of weeks - and that's one hell of a statement coming from this "fanboy." I didn't even log in yesterday or today so far. They better do something, and fast. I'm seriously starting to think this game is doomed. And that makes me sad...and mad. Sad because I love TES, and mad because their incompetence is what's killing it.
I hope you get your character sorted out, OP.3 -
starkerealm✭✭✭✭✭
✭✭✭✭✭
I can't remember the full quote, but the gist of the context was: the interviewer had asked him if the game's budget was the $200m number that had been floating around. His response was, no, it wasn't nearly that much, and then we got the, if you go in expecting that... "you will be disappointed," soundbite.FezzikVizzini wrote: »starkerealm wrote: »
Well, a common hyperbole is in saying "I've told you a million times", and I do agree that 200 million falls into that category.
But, no, surely that can't be the case cos that would mean it only had a 200 dollar budget. Hmm. On second thoughts....
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Yankee✭✭✭✭ZOS_GinaBruno wrote: »@jp_antillb16_ESO, this certainly does look frustrating. We'll get your issue escalated so you can actually start playing again, and will also pass this along to the team so they can see what's going on with this quest.
Thanks for the ping, @jkbennettb14a_ESO
I certainly hope so. Even as a "fanboy" I have to say customer support really really failed this guy.
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starkerealm✭✭✭✭✭
✭✭✭✭✭This is absolutely ridiculous. Though, I'm not surprised as I had a similar experience with CS regarding a User ID change that went back and forth for 7 days.
On a side note...At first, I didn't pay much attention to all the negativity about this game. But, I have to admit, everything's getting to me, and I've slowly but surely transitioned from "happy defender" to "disgusted customer" over the last couple of weeks - and that's one hell of a statement coming from this "fanboy." I didn't even log in yesterday or today so far. They better do something, and fast. I'm seriously starting to think this game is doomed. And that makes me sad...and mad. Sad because I love TES, and mad because their incompetence is what's killing it.
I hope you get your character sorted out, OP.
I logged in a couple times to keep my research going, but since the rapid deterioration kicked in, I haven't actually played. I'm hoping it's just a bug that'll get fixed. But, I have no interest in logging in and seeing the stuff I've been playing to get slagged simply for gaining XP.2 -
FezzikVizzini✭✭✭starkerealm wrote: »
I can't remember the full quote, but the gist of the context was: the interviewer had asked him if the game's budget was the $200m number that had been floating around. His response was, no, it wasn't nearly that much, and then we got the, if you go in expecting that... "you will be disappointed," soundbite.FezzikVizzini wrote: »starkerealm wrote: »
Well, a common hyperbole is in saying "I've told you a million times", and I do agree that 200 million falls into that category.
But, no, surely that can't be the case cos that would mean it only had a 200 dollar budget. Hmm. On second thoughts....
Yep I listened to the whole thing. It was on Elder Scrolls Off The Record. I was just (badly) joking that the game feels like the budget was actually 200 and not 200 million.
Yeah, I got a PC. I just don't feel the need to post it's specifications for an ego boost.1 -
starkerealm✭✭✭✭✭
✭✭✭✭✭FezzikVizzini wrote: »starkerealm wrote: »
I can't remember the full quote, but the gist of the context was: the interviewer had asked him if the game's budget was the $200m number that had been floating around. His response was, no, it wasn't nearly that much, and then we got the, if you go in expecting that... "you will be disappointed," soundbite.FezzikVizzini wrote: »starkerealm wrote: »
Well, a common hyperbole is in saying "I've told you a million times", and I do agree that 200 million falls into that category.
But, no, surely that can't be the case cos that would mean it only had a 200 dollar budget. Hmm. On second thoughts....
Yep I listened to the whole thing. It was on Elder Scrolls Off The Record. I was just (badly) joking that the game feels like the budget was actually 200 and not 200 million.
*facepalm*
...and the internet claims another bit of sarcasm before it's time. Sorry.0 -
Locke_ESO✭✭✭I dont actually agree that the game feels cheap as the content is great imo and I can see that over time it's going to get even better. The vast majority of these bugs and exploits that people are finding will be sorted out as the game matures and I certainly wouldn't have spent hours and hours trying to communicate with CS if I didn't want to play the game. I did at one point have a 6 month subscription ready to go although I think understandably I have cancelled that for the time being.
All that said I really I dont feel to bad about highlighting this issue especially as others are apparently in a similar situation. An unplayable character should at the very most take 3 days to resolve as it's escalated up the chain.Edited by Locke_ESO on April 24, 2014 4:52PM0 -
Vyndetta✭✭✭I feel for you. My ticket is now 20 days old. A mod did contact me on the forums today and I provided my ticket number, we'll see if anything happens.1 -
Locke_ESO✭✭✭Ok I am happy to report that I received a phone call from ESO support in the US. They fixed my character in about 5 minutes and credited my account 3 days game time and 10,000 gold.
While I extremely happy that it's fixed I do hope that in the future they will learn from this case that improvements need to be made and resolve these issues faster for me and other players. You shouldn't need to "go public" to get a serious bug that stops you playing resolved in a "pay to play" game.
My thanks to all those who replied in this topic and for @ZOS_GinaBruno for seemingly lighting a fire under things.6 -
awkwarrd✭✭✭Just finished reading this entire thread.
@ZOS_GinaBruno good job.
While reading everything in this thread, i just couldn't help but think of SWTOR, and it being the exact same scenario.
Wonder what's going to happen come sub time and craglorn hits, that's the only thing that's diff between ESO and SWTOR at this point, new content.. but will it be buggy and broken that will sink the Customer Support?
I see percentage graphs being posted around with a 70% re-sub of the 100% of all the subs atm, and i didn't fill out any sub survey or be asked about it, so those are just made up, not sure where they got the numbers, and 40% of them could be bots at this point, you never know.0 -
Turelus✭✭✭✭✭
✭✭✭✭✭OP move the report about the fix to your account to the top of your initial post if you have the time.
It would be good for people to see clearly that issues do get fixed and ZOS do look after their members with compensation when it's warranted.@Turelus - EU PC Megaserver
"Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."0 -
GossiTheDog✭✭✭✭✭Happy to see this was fixed for OP! There are a few other players on the forum with this exact same issue from same quest, still unresolved over a week old. If they could get fixed as well it would be fab.0 -
Kyosji✭✭✭Glad you got it settled, but I'm curious why they only gave you 3 days, and not 6, since that's how many days you couldn't play your character.1 -
Swampster✭✭✭I'll take your 6 days and raise it to 8...
Swampriel - Nightblade (Archer Build) - Ebonheart Pact - Veteran
Swampess - DragonKnight - Eboheart Pact - Lowbie Faceroller1 -
Ragnar_Lodbrok✭✭✭✭✭
✭I have been banned from the game by a forum mod. I am not getting a reply from customer service, either email or phone. I can not start a thread in customer service asking for resolution. How is it you get banned from in game on a first forum infraction?0 -
Ashtaris✭✭✭✭✭
✭✭Yes, kudos to @ZOS_GinaBruno for helping in finally getting this resolved. Hopefully they were able to find the actual problem in the game and will be able to come out with a fix to prevent others from suffering the same fate.1 -
krashwire_ESO✭✭✭Sadly a review of ESO can be done in 4 words due to the last 3 weeks of CS.
Worst Customer Service Ever.1 -
Locke_ESO✭✭✭Glad you got it settled, but I'm curious why they only gave you 3 days, and not 6, since that's how many days you couldn't play your character.
I actually asked if they would give me 5 days seeing as I played an alt character for 1 day but the GM said he could only give me 3 (most likely because they have a code for game time judging by the activation message I received). I didn't want to argue over it although technically I lost 2 days game time. Not sure I would of received anything except the gold if I hadn't of asked though.
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Syntse✭✭✭✭✭Had to keep an eye on this thread just to see what happens. And awesome to hear it is finally resolved and even compensated. Hope the others that had the same issue did get help also and compensation.Syntse Dominion Khajiit Dragonknight Stamina Tank [50]
Ra'Syntse Dominion Khajiit Nightblade Magica DPS [50]
Syntselle Dominion Dark Elf Dragonknight Magica DPS [50]
Syntseus Dominion Imperial Templar Healer [50]
Syntsetar Dominion High Elf Sorcerer Magica DPS [50]
Friar Tuktuk Daggerfall Brenton Templar Healer [50]
Syntseyn Ebonheart Brenton Nightblade Magica DPS [50]0 -
Attorneyatlawl✭✭✭✭✭
✭✭✭Can we get someone to take a look at a progress-blocker that's exploitable to grief and has had a lot of people stuck with no response yet a week+ later, please?
http://forums.elderscrollsonline.com/discussion/79787/main-story-quest-reapers-march-the-first-step-bugged-blocking-progress/p1-First-Wave Closed Beta Tester of the Psijic Order, aka the 0.016 percent.
Exploits suck. Don't blame just the game, blame the players abusing them!
-Playing since July 2013, back when we had a killspam channel in Cyrodiil and the lands of Tamriel were roamed by dinosaurs.
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-In-game mains abound with "Nerf" in their name. As I am asked occasionally, I do not play on anything but the PC NA Megaserver at this time.1 -
I have also experienced shocking customer service with lazy unrelated responces and tips on how to solve my problem that has nothing to do with any thing, i love the game but have a very bitter taste left in my mouth from the rubbish responses to my tickets.
They are a joke and need to sort it out fast!2
