ongoing issue not able to access my account

homcleric · March 2021

Hello There,

I have submitted multiple password reset requests through the website, but never get the emails. I have removed all the emails from elder scrolls online per your troubleshooting steps. I was able to access my account using my xbox login since I own the game on both platforms, but when I try to change my email address (to make sure that the email address is not the issue) I never get the verification email to the alternative email address either.

People in the community have advised I purchase the game again through steam to correct my password issue, but I refuse to buy yet another copy of the game because your automated email system is not working. I have been trying to come back to eso for some time with no success, so hopefully one of the zos admins can assist me otherwise I guess its time to permanently retire from playing this game.

I was able to reset my password to the forum with no issues, so it seems to be isolated to actual account emails.

RawBrightSilver · March 2021

I can't even login to submit a ticket. I am still able to post on the forums because I purchased through Steam and can use my Steam account to login to the forum, but it doesn't work for submitting a ticket.

When I try to recover my account, I get the following error:

Hmmm… can't reach this page
It looks like the webpage at https://api.bethesda.net/account/api/login?redirect_uri=https://help.bethesda.net/app/utils/auth&client_id=d9743167-2be4-4635-8511-b078124f7b1d&response_type=code&scope=bwaaccount&state=/app/account_recovery/p_id/eso might be having issues or it may have moved permanently to a new web address.
ERR_INVALID_SIGNED_EXCHANGE

Which leads me to believe that the ESO website isn't being properly maintained.

RawBrightSilver · March 2021

RawBrightSilver wrote: »

I can't even login to submit a ticket. I am still able to post on the forums because I purchased through Steam and can use my Steam account to login to the forum, but it doesn't work for submitting a ticket.

When I try to recover my account, I get the following error:

Hmmm… can't reach this page
It looks like the webpage at https://api.bethesda.net/account/api/login?redirect_uri=https://help.bethesda.net/app/utils/auth&client_id=d9743167-2be4-4635-8511-b078124f7b1d&response_type=code&scope=bwaaccount&state=/app/account_recovery/p_id/eso might be having issues or it may have moved permanently to a new web address.
ERR_INVALID_SIGNED_EXCHANGE

Which leads me to believe that the ESO website isn't being properly maintained.

Update: it's the ad blocker in my browser that is preventing me from doing the account recovery. I was able to login from my phone, but not from Chrome or Edge.

ZOS_Bill · March 2021

@homcleric

Do you currently have a ticket open with customer support?

If you do, please go ahead and let us know what your ticket number currently is. We can check on the current status to ensure it is being handled correctly.