Maintenance for the week of November 17:
• PC/Mac: No maintenance – November 17
• ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• PC/Mac: No maintenance – November 17
• ESO Store and Account System for maintenance – November 17, 6:00AM EST (11:00 UTC) - 4:00PM EST (21:00 UTC)
• Xbox: NA and EU megaservers for maintenance – November 19, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
The hardware issue is resolved, and the European Xbox megaserver is now available. Thank you for your patience!
Not getting Verification Code
hazard351
✭✭
Hi Guys,
A while back I tried to log-in to my account. When I did the system says I'm logging on from a new device and/or browser (I'm not btw) and for security purposes a verification code will be sent to my e-mail address. Simply put, I am not receiving these verification e-mails.
I submitted an online account recovery ticket - #:210224-005647, I received a standard reply e-mail telling me to allow the noreply e-mail address and to turn off firewalls etc. I'd done those things prior anyway, and it then advised me to fill in the form I had already submitted which generated another ticket - #:210227-004570
I've received no further feedback since and I cannot log-in to my account as a result. I really want to purchase the new chapter and I cannot do it at the moment, pleas help??
A while back I tried to log-in to my account. When I did the system says I'm logging on from a new device and/or browser (I'm not btw) and for security purposes a verification code will be sent to my e-mail address. Simply put, I am not receiving these verification e-mails.
I submitted an online account recovery ticket - #:210224-005647, I received a standard reply e-mail telling me to allow the noreply e-mail address and to turn off firewalls etc. I'd done those things prior anyway, and it then advised me to fill in the form I had already submitted which generated another ticket - #:210227-004570
I've received no further feedback since and I cannot log-in to my account as a result. I really want to purchase the new chapter and I cannot do it at the moment, pleas help??
0
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ZOS_Chiroptera✭✭✭Hello @hazard351, to request further assistance, you can reopen ticket #210224-005647 by responding to the most recent email you received.The Elder Scrolls Online - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
hazard351✭✭HI Guys,
I replied to the original ticket as you asked me to do and I got the following -
Question Subject: The Elder Scrolls Online Account Recovery - I can't log in
Question Reference # 210308-002203
Date Created: 03/08/2021 10:34 AM
Date Last Updated: 03/08/2021 10:34 AM
Status: Ticket Closed As Duplicate
Message Log:
The Elder Scrolls Online Team response on 03/08/2021 10:34 AM
Greetings,
Greetings,
Please be advised that you have contacted an unmonitored email inbox. Bethesda Support will NOT review this inquiry and no replies will be sent.
If you require assistance from the Bethesda Support team, please submit a ticket using the following:
For The Elder Scrolls Online, please go to https://help.elderscrollsonline.com
For Bethesda titles, please go to http://help.bethesda.net
Warm Regards,
The Bethesda Support Team
Guys, I need some genuine action, not automated responses please!!!!0 -
ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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