Not getting Verification Code

hazard351

Hi Guys,

A while back I tried to log-in to my account. When I did the system says I'm logging on from a new device and/or browser (I'm not btw) and for security purposes a verification code will be sent to my e-mail address. Simply put, I am not receiving these verification e-mails.

I submitted an online account recovery ticket - #:210224-005647, I received a standard reply e-mail telling me to allow the noreply e-mail address and to turn off firewalls etc. I'd done those things prior anyway, and it then advised me to fill in the form I had already submitted which generated another ticket - #:210227-004570

I've received no further feedback since and I cannot log-in to my account as a result. I really want to purchase the new chapter and I cannot do it at the moment, pleas help??

ZOS_Chiroptera

Hello @hazard351, to request further assistance, you can reopen ticket #210224-005647 by responding to the most recent email you received.

hazard351

HI Guys,

I replied to the original ticket as you asked me to do and I got the following -

Question Subject: The Elder Scrolls Online Account Recovery - I can't log in

Question Reference # 210308-002203

Date Created: 03/08/2021 10:34 AM
Date Last Updated: 03/08/2021 10:34 AM
Status: Ticket Closed As Duplicate

Message Log:
The Elder Scrolls Online Team response on 03/08/2021 10:34 AM
Greetings,

Greetings,

Please be advised that you have contacted an unmonitored email inbox. Bethesda Support will NOT review this inquiry and no replies will be sent.

If you require assistance from the Bethesda Support team, please submit a ticket using the following:

For The Elder Scrolls Online, please go to https://help.elderscrollsonline.com

For Bethesda titles, please go to http://help.bethesda.net

Warm Regards,
The Bethesda Support Team


Guys, I need some genuine action, not automated responses please!!!!

ZOS_Bill

@hazard351

Please check your forum PM's as we've sent you an update on the ticket.