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Fix your customer support email THIS VERY INSTANT
SirMosh
✭
This is totally unacceptable, I have been unable to contact your customer support for an entire day because all of my email replies are FAILED.
Considering the fact that you charge a monthly fee, this is absolutely and truly unacceptable. Your level of service is well and truly atrocious and I am disgusted. You will lose loyal customers because of your absolute inaptitude and unprofessionalism. And word of this will spread faster than you can imagine.
Considering the fact that you charge a monthly fee, this is absolutely and truly unacceptable. Your level of service is well and truly atrocious and I am disgusted. You will lose loyal customers because of your absolute inaptitude and unprofessionalism. And word of this will spread faster than you can imagine.
1
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SirMosh✭Seriously I am sick and tired of receiving this *** every time:
Final-Recipient: rfc822; teso_help@mailmw.custhelp.com
Original-Recipient: rfc822;ESO_Help@helpmail.elderscrollsonline.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; filtervipmw15.rightnowtech.com
Diagnostic-Code: smtp; 554 Service unavailable; Client host
[mailrelay01.zos.atl.nexxphase.net] blocked by rbl.int.rightnowtech.com;
http://www.spamhaus.org/sbl/query/SBL220xxx0 -
SirMosh✭Thanks for the nerd moment there, but how about getting to the problem instead of your childish jokes.0
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Slash8915✭✭✭✭✭But seriously, op. There are several threads on this already. I think it's safe to say it's a known issue. Your demanding thread title makes you seem childish.1 -
SirMosh✭They aren't doing anything about it though, obviously. Otherwise it would have been fixed.0
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SirMosh✭Why is it that if you get *** service anywhere else, you are entitled to complain, but when it is online, we should just bend over and take it up the ass? Just as any other company in any other industry, Zenimax should get their act together.0
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Slash8915✭✭✭✭✭I agree, ZOS customer service needs an entire overhaul. As of now, it's terrible. But having 10+ threads about the exact same thing isn't really helping. In the end, this game's CS will either make it or break it. Let's just hope the get a clue soon.1
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Auric_ESO✭✭✭✭My understanding is that they got on a blacklist for spam. They have probably requested removal but it takes a bit of time"The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba0 -
SirMosh✭I don't care who's fault it is, I am paying Zenimax and they are responsible. If you go to a hotel and you have *** products in the minibar, are you going to complain to the hotel or the company that makes the produce? You get my point.0
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Vlas✭✭✭I don't care who's fault it is, I am paying Zenimax and they are responsible. If you go to a hotel and you have *** products in the minibar, are you going to complain to the hotel or the company that makes the produce? You get my point.
Nope,and who uses "hotel minibar" as an example?
Have you had a job in your life?1 -
SirMosh✭The problem is they've probably blocked everything from Gmail, which is pretty bad considering that quite a few people use gmail.0
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Stravokov✭✭✭✭i have a ticket open on my gmail account. i tried contacting them with my Yahoo account with the same ***.0 -
SirMosh✭I've actually worked in customer service for 10 years and I hate to be the bitching client, but I would never accept the level of service provided at the moment. I am getting generic responses to all my problems and cannot further pursue my problems.
Sure, if this game was free, I could digest the situation. But we are paying a premium in the form of a subscription, and we have the right to expect a certain level of service.
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Dionysis✭✭Hotel minibar, bad example. Say you make a reservation to a hotel, but can't get there because the city it's in has blocked the road to get there because it needs work due to many accidents on the road. This is not the hotel's fault.
They have been incorrectly flagged for spam. Having worked with email servers and blacklist companies, both the email client (ZOS) and the blacklister are involved in the process. ZOS cannot speed up the process at all.0 -
SirMosh✭These are just excuses. They need to work it out faster.
Zenimax has bought services from a 3rd party and they are responsible.Edited by SirMosh on April 23, 2014 7:32PM0 -
I don't care who's fault it is, I am paying Zenimax and they are responsible. If you go to a hotel and you have *** products in the minibar, are you going to complain to the hotel or the company that makes the produce? You get my point.
Oh first world problems. I don't think I have ever wasted money or stayed in a hotel room with a mini bar, so no I don't get your point.
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SirMosh✭I don't care who's fault it is, I am paying Zenimax and they are responsible. If you go to a hotel and you have *** products in the minibar, are you going to complain to the hotel or the company that makes the produce? You get my point.
Oh first world problems. I don't think I have ever wasted money or stayed in a hotel room with a mini bar, so no I don't get your point.
Well you are welcome to pay for ***, that is your choice. But Zenimax aren't going to offer us refunds here, so obviously I have to try something to get my message through to them?
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deathly809_ESO✭✭✭Boo *** hoo. Oh noes something is broke and I want it fixed now! It takes 0 seconds to fix everything and I am right and everyone is wrong!!!!0 -
SirMosh✭It has been broken for the entire day, why defend them. If you are not having the same problem be my guest and *** off from this discussion.0
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Auric_ESO✭✭✭✭
ZOS_TristanKAdministrator, Moderatoradmin
9:38AMStaff Post
Hi there, folks. We are aware that some users are currently having trouble replying to support emails and are working on a solution. Thanks for your patience!
They are working on it. that post was this morning."The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba0 -
Sihnfahl✭✭✭✭Here's the issue. The way RightNowTech handles support tickets is that they have an alias at Zenimax that forwards to RNT.
Due to the massive number of support tickets, there has been a flood of emails to RNT's email server.
RNT uses SpamHaus's spam list to keep their server from getting spammed.
Thanks to the SH reporting mechanism, and the flood of emails, ZOS' email server got blocked by SH, which propagated the spam list to RNT's email server.
Until SpamHaus gets the correction in place, and the list propagates to RNT, there really isn't anything Zeni can do beyond a 'can you speed up the process'. It's not their server, and they don't run SpamHaus.0 -
Wow dude, chillax a little. It can take hours to get removed from blacklists.
Go outside and enjoy some fresh air or something, take a xanax, valium, a 5th of Jack, whatever it takes to calm down. Sheeesh.On Class Balance
The real dilemma is that; Powdered doughnuts are overpowdered, the chocolate doughnuts are too chocolaty, and the coconut crunch doughnuts have more coconut than all other doughnuts. This is OUTRAGEOUSLY unfair to other doughnuts!
So from now on, all you special snowflakes get is nasty plain doughnuts...enjoy!0 -
Vlas✭✭✭Here's the issue. The way RightNowTech handles support tickets is that they have an alias at Zenimax that forwards to RNT.
Due to the massive number of support tickets, there has been a flood of emails to RNT's email server.
RNT uses SpamHaus's spam list to keep their server from getting spammed.
Thanks to the SH reporting mechanism, and the flood of emails, ZOS' email server got blocked by SH, which propagated the spam list to RNT's email server.
Until SpamHaus gets the correction in place, and the list propagates to RNT, there really isn't anything Zeni can do beyond a 'can you speed up the process'. It's not their server, and they don't run SpamHaus.
If that is the case, they can "whitelist" the servers they are coming from, completely bypassing the anti-spam from spamhaus.0 -
SirMosh✭Hey I've been doing my best drinking, watching the champions league... but I'm absolutely stuck in the game for days now and all day I have not had any help from Zenimax. I know they won't compensate any of my lost subscription time, so I'm just really pissed at paying for *** all.0
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SirMosh✭It has now been 23 hours since I received this message:
This is the mail system at host mailrelay01.zos.atl.nexxphase.net.
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
For further assistance, please send mail to postmaster.
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
The mail system0 -
BjorgSoul ShrivenI was getting the answer that my email could not been delivered when trying to reply using my gmail account, but when I tried my university mail it seems to have went through.0
