I’ve had enough…
Ulvich
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Sorry ZOS, but I’m just about fed up with your customer support. I sent in a ticket two days describing an issue with a missing wayshrine marker. And what do you guys do? You respond with a letter… wait, three letters… all starting off the same way. “I am sorry to hear that you are having difficulties with your quest“. I wasn't on a quest, and didn’t report about a quest. Every letter you have sent me regarding this ticket says the same exact thing.
If this is the way you are going to respond to concerns then don’t expect me to report anymore issues.
Edited by Ulvich on April 23, 2014 3:24AM If this is the way you are going to respond to concerns then don’t expect me to report anymore issues.
- BETA Group: 85 b 9
Savior of Nirn, Volendrun Vanquisher, Monster Hunter, Adventurer Across A Decade, Grand Master Crafter, Explorer,
Tamriel Skyshard Hunter, Tamriel Master Cave Delver, I Like M’aiq, Tamriel Trailblazer, Treasure Chest Hunter, Commemorative Defender,
Commemorative Conqueror, Commemorative Safebox Looter, Commemorative Pathfinder, Commemorative Skyshard Hunter, Commemorative Cave Delver, Commemorative Pathfinder, Commemorative Incursion Breaker.
- Hit hard. Hit Fast. Hit Often.
Savior of Nirn, Volendrun Vanquisher, Monster Hunter, Adventurer Across A Decade, Grand Master Crafter, Explorer,
Tamriel Skyshard Hunter, Tamriel Master Cave Delver, I Like M’aiq, Tamriel Trailblazer, Treasure Chest Hunter, Commemorative Defender,
Commemorative Conqueror, Commemorative Safebox Looter, Commemorative Pathfinder, Commemorative Skyshard Hunter, Commemorative Cave Delver, Commemorative Pathfinder, Commemorative Incursion Breaker.
- Hit hard. Hit Fast. Hit Often.
1
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joanjett✭✭✭Yes i'm very sorry your girlfriend is having car trouble.
When some wild-eyed, eight-foot-tall maniac grabs your neck, taps the back of your favorite head up against the barroom wall, and he looks you crooked in the eye and he asks you if ya paid your dues, you just stare that big sucker right back in the eye, and you remember what ol' Jack Burton always says at a time like that: "Have ya paid your dues, Jack?" "Yessir, the check is in the mail."1 -
Ulvich✭✭✭✭✭I bought into this game with an open mind. I expected there to be all sorts of problems. So far the game itself seems to be worthy, and the dev team seems to be doing a fair job in fixing things, but the support staff really needs an overhaul.- BETA Group: 85 b 9
Savior of Nirn, Volendrun Vanquisher, Monster Hunter, Adventurer Across A Decade, Grand Master Crafter, Explorer,
Tamriel Skyshard Hunter, Tamriel Master Cave Delver, I Like M’aiq, Tamriel Trailblazer, Treasure Chest Hunter, Commemorative Defender,
Commemorative Conqueror, Commemorative Safebox Looter, Commemorative Pathfinder, Commemorative Skyshard Hunter, Commemorative Cave Delver, Commemorative Pathfinder, Commemorative Incursion Breaker.
- Hit hard. Hit Fast. Hit Often.0 -
Schmackei✭✭I bought into this game with an open mind. I expected there to be all sorts of problems. So far the game itself seems to be worthy, and the dev team seems to be doing a fair job in fixing things, but the support staff really needs an overhaul.
Cannot tell if for serious or for lols.0 -
Nooblet✭✭✭✭They state that you may not hear a response on bug reports(doesn't mean they will not look into it and work a fix into a patch). However many quests were bugged, so they have a basic message they respond with seeming incase its a bugged quest. They offer a possible workaround.
Are you wanting them to instantly fix your bug? That's probably not going to happen unfortunately. Report your bug, and move on, and they will fix it when they get around to it.Edited by Nooblet on April 23, 2014 3:59AM0 -
Ulvich✭✭✭✭✭They state that you may not hear a response on bug reports(doesn't mean they will not look into it and work a fix into a patch). However many quests were bugged, so they have a basic message they respond with seeming incase its a bugged quest. They offer a possible workaround.
Are you wanting them to instantly fix your bug? That's probably not going to happen unfortunately. Report your bug, and move on, and they will fix it when they get around to it.
The problem is that I can't travel to that location. The wayshrine marker is not on my map. And there is only one wayshrine on that island. I did report this. And I only did it once. The other problem is that they replied back three times over two days. I even wrote back and asked them to stop sending me these phoney replies.
- BETA Group: 85 b 9
Savior of Nirn, Volendrun Vanquisher, Monster Hunter, Adventurer Across A Decade, Grand Master Crafter, Explorer,
Tamriel Skyshard Hunter, Tamriel Master Cave Delver, I Like M’aiq, Tamriel Trailblazer, Treasure Chest Hunter, Commemorative Defender,
Commemorative Conqueror, Commemorative Safebox Looter, Commemorative Pathfinder, Commemorative Skyshard Hunter, Commemorative Cave Delver, Commemorative Pathfinder, Commemorative Incursion Breaker.
- Hit hard. Hit Fast. Hit Often.0 -
Schmackei✭✭The problem is that I can't travel to that location. The wayshrine marker is not on my map. And there is only one wayshrine on that island. I did report this.
Are you referring to the beginning island (tutorial areas) that were made bypassable on release to help streamline players into main questing areas. That is the only island that I can think of with a single wayshrine on it.
IF this is the case, the wayshine is not on your map as you may not of discovered it. If you did skip the tutorial island when leaving cold harbor and did not return back to it while you were level appropriate, you may not have access to it again as the mechanics of the game lock that area once you are beyond the level range for it.
Although this may appear to be a bug, it is actually mechanics that I have read on these forums a couple of times as being confirmed as being a way to stop people being excessive level going back to a tutorial area without reason (farming materials that level appropriate characters should be obtaining).
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Ulvich✭✭✭✭✭The wayshrine I'm talking about is in Eyevea. Not only did I discover it, but it showed up on my map while I was there, and I did use it to port out. Once I left the marker was gone, and now I can't get back.Edited by Ulvich on April 23, 2014 4:23AM- BETA Group: 85 b 9
Savior of Nirn, Volendrun Vanquisher, Monster Hunter, Adventurer Across A Decade, Grand Master Crafter, Explorer,
Tamriel Skyshard Hunter, Tamriel Master Cave Delver, I Like M’aiq, Tamriel Trailblazer, Treasure Chest Hunter, Commemorative Defender,
Commemorative Conqueror, Commemorative Safebox Looter, Commemorative Pathfinder, Commemorative Skyshard Hunter, Commemorative Cave Delver, Commemorative Pathfinder, Commemorative Incursion Breaker.
- Hit hard. Hit Fast. Hit Often.0 -
Hakuichi✭✭✭The wayshrine I'm talking about is in Eyevea. Not only did I discover it, but it showed up on my map while I was there, and I did use it to port out. Once I left the marker was gone, and now I can't get back.
Working as intended. Go to a mages guild.
on thought of that, the quest response, it makes sense for you. Make sure you read your quests in the future before you complain. Or they may confuse your issue with the quest that unlocked it.Edited by Hakuichi on April 23, 2014 4:45AM0 -
Ulvich✭✭✭✭✭The quests have nothing to do with these generic replies I keep getting from their support staff. And I keep getting them even after I told ZOS to stop sending them.- BETA Group: 85 b 9
Savior of Nirn, Volendrun Vanquisher, Monster Hunter, Adventurer Across A Decade, Grand Master Crafter, Explorer,
Tamriel Skyshard Hunter, Tamriel Master Cave Delver, I Like M’aiq, Tamriel Trailblazer, Treasure Chest Hunter, Commemorative Defender,
Commemorative Conqueror, Commemorative Safebox Looter, Commemorative Pathfinder, Commemorative Skyshard Hunter, Commemorative Cave Delver, Commemorative Pathfinder, Commemorative Incursion Breaker.
- Hit hard. Hit Fast. Hit Often.0 -
Hakuichi✭✭✭The quests have nothing to do with these generic replies I keep getting from their support staff. And I keep getting them even after I told ZOS to stop sending them.
Your quest when you finished it told you where to go to go back to the island. Hence they think your quest is bugged. Its your own ignorance that has caused your woes.0 -
Ulvich✭✭✭✭✭I made it clear I was not having a problem with a quest. I asked them if the wayshrine was bugged or was it supposed to be that way. It was a simple question. Everyone else I asked never even heard of Eyevea. No one had a clue what I was talking about.- BETA Group: 85 b 9
Savior of Nirn, Volendrun Vanquisher, Monster Hunter, Adventurer Across A Decade, Grand Master Crafter, Explorer,
Tamriel Skyshard Hunter, Tamriel Master Cave Delver, I Like M’aiq, Tamriel Trailblazer, Treasure Chest Hunter, Commemorative Defender,
Commemorative Conqueror, Commemorative Safebox Looter, Commemorative Pathfinder, Commemorative Skyshard Hunter, Commemorative Cave Delver, Commemorative Pathfinder, Commemorative Incursion Breaker.
- Hit hard. Hit Fast. Hit Often.0 -
Hakuichi✭✭✭I made it clear I was not having a problem with a quest. I asked them if the wayshrine was bugged or was it supposed to be that way. It was a simple question. Everyone else I asked never even heard of Eyevea. No one had a clue what I was talking about.
Go to a mages guild it will be there, as states in the quest. Also your simple question is not so simple. Devs do not have time to answer a question promptly like that. Ask players on a forum next time. However do not blame the devs for your own ignorance.1
