Maintenance for the week of January 12:
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Can we get at least a token of apology?

  • Banana
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    Come on Santa. New coders, a new server and someone else to look after it.
  • Daemons_Bane
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    Banana wrote: »
    Come on Santa. New coders, a new server and someone else to look after it.

    That would only work on the assumption that none of the people working on it right now, know what they are doing.. and since none of us out here can see the coding and programming, we do not know
  • BalticBlues
    BalticBlues
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    ESO+ subscribers should get at least 1 month ESO+ for free,
    because due to crashes, freezes and bugs since Markarth,
    ESO+ is only of little use for people not playing from frustration.

    Edited by BalticBlues on December 2, 2020 11:02AM
  • Daemons_Bane
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    ESO+ subscribers should get at least 1 month ESO+ for free,
    because due to crashes, freezes and bugs since Markarth,
    ESO+ is only of little use for people not playing from frustration.

    As a subscriber, I say no
  • Raideen
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    Banana wrote: »
    Come on Santa. New coders, a new server and someone else to look after it.

    That would only work on the assumption that none of the people working on it right now, know what they are doing.. and since none of us out here can see the coding and programming, we do not know

    Customers also don't know what the secret ingredients are in Colonel Sanders chicken, but they sure as heck can tell if the chicken is cooked or not.

    We don't need to see the code to see that it's not working in game, as evidence of all the crashes, bugs, anomalies etc etc etc that did not exist pre-patch. Now, this alone does not suggest that the current coders do not know what they are doing, but what we can establish is that what they ARE doing is not working.

  • Raideen
    Raideen
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    ESO+ subscribers should get at least 1 month ESO+ for free,
    because due to crashes, freezes and bugs since Markarth,
    ESO+ is only of little use for people not playing from frustration.

    As a subscriber, I say yes.
  • Yamenstein
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    Rudrani wrote: »

    I'm suggesting give everyone a huge present. Something really big. "Thank you for sticking with us even when we mess stuff up. We love you."

    Something like 4k free crowns. Or 1mil in-game gold. Or SOMETHING big and generic, that individuals can use for whatever it is they like.

    This is wrong on so many levels. I am 100% against this and hope that this company does not do this. The solution is not to make a bad product but bribe the customers with incentives. The only solution is to fix the product. Hold the company to high standards. Don't lower your standards.

    OP just wants that compensation
    Crown Crates are a trap. Don't fall for the gamble! Balance? What Balance? Balance, smellance.
    Necro for them RP feels.
  • Daemons_Bane
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    Raideen wrote: »
    Banana wrote: »
    Come on Santa. New coders, a new server and someone else to look after it.

    That would only work on the assumption that none of the people working on it right now, know what they are doing.. and since none of us out here can see the coding and programming, we do not know

    Customers also don't know what the secret ingredients are in Colonel Sanders chicken, but they sure as heck can tell if the chicken is cooked or not.

    We don't need to see the code to see that it's not working in game, as evidence of all the crashes, bugs, anomalies etc etc etc that did not exist pre-patch. Now, this alone does not suggest that the current coders do not know what they are doing, but what we can establish is that what they ARE doing is not working.

    If you compare game coding to a piece of meat who only requires to be cooked/fried, I'm not sure it's worth discussing it with you :smile: those examples are just way too far apart
  • Raideen
    Raideen
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    Raideen wrote: »
    Banana wrote: »
    Come on Santa. New coders, a new server and someone else to look after it.

    That would only work on the assumption that none of the people working on it right now, know what they are doing.. and since none of us out here can see the coding and programming, we do not know

    Customers also don't know what the secret ingredients are in Colonel Sanders chicken, but they sure as heck can tell if the chicken is cooked or not.

    We don't need to see the code to see that it's not working in game, as evidence of all the crashes, bugs, anomalies etc etc etc that did not exist pre-patch. Now, this alone does not suggest that the current coders do not know what they are doing, but what we can establish is that what they ARE doing is not working.

    If you compare game coding to a piece of meat who only requires to be cooked/fried, I'm not sure it's worth discussing it with you :smile: those examples are just way too far apart

    Not even remotely. Its a basic comparison to illustrate that the end user does not need to know the secret ingredients (how things are coded) to be able to tell if the food is cooked or raw (if the game is working or not).

    An automobile owner does not need to know how a cars engine works internally in order to know if its working properly or not.
    in the example of creating an engine, the amount of education to engineer an engine far exceeds the education to code and yet this example holds true to my point as well.

  • Tandor
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    Dracane wrote: »
    Dracane wrote: »
    I have little care for material compensations. Fixing things and stop pretending to the public that ESO is beloved and going well even though the opposite seems to be true (by glancing over what those actually playing the game have to report), would be more than enough.

    Being treated like people for once would be nice, but I prefer deeds over words. No one here actually knows what is going on behind the scenes or how ZoS sees the game and its players. I think everyone would be quick to forgive when things became better and there was more effort visible.

    Not a single soul is here on the forums, complaining and writing, if it was not for them being very passionate about the game. I am sure to assume that everyone here wants to see the game get better and realize its full potential and receive the support and investment it requires, not this emergency life support we have since a good few years now. Nobody is here because they hate ESO and associates. It is the years long neglect, disregard and downward thrust that makes everyone angry.

    You can not judge the games popularity based in a few people on the forum :smile:
    From what I see, the devs are working and doing their best to keep fixing whatever comes up..

    Yet everyone, no matter if in game or forums, complains. This is not a few isolated cases, but apparently everyone who has a voice.

    Maybe ESO really has a staggering amount of silent casual players that have absolutely no problem with it. Though those players are well known to no stick around for long. Those that speak and actually care, are the ones that would remain if ESO would be fixed.

    I am just assuming. Although at this point, you can no longer swipe it aside or deny it. Everyone seems very upset.

    Actually, I don't agree with that. It's the supposedly "hardcore" or "elite" players who are the most fickle. We see them here every time skill and combat changes are announced, telling us they're quitting. They're also the players that are constantly telling us when complaining about performance that they're cancelling their sub. Meanwhile, it's the "casual" players who stay committed to the game, very largely because they have no reason not to be as most of the high drama passes over their heads and doesn't impact their enjoyment of the game. They keep playing and they keep paying.

    All of these issues whether related to performance or balancing primarily affect the competitive players, whether PvP or PvE, and they are well known to be a very small proportion of the players in the game but a disproportionately high number of the posters on the forum. They do have genuine issues, I don't doubt that, but to attribute complaints to "everyone, no matter if in game or forums" is simply wrong.
  • Daemons_Bane
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    Raideen wrote: »
    Raideen wrote: »
    Banana wrote: »
    Come on Santa. New coders, a new server and someone else to look after it.

    That would only work on the assumption that none of the people working on it right now, know what they are doing.. and since none of us out here can see the coding and programming, we do not know

    Customers also don't know what the secret ingredients are in Colonel Sanders chicken, but they sure as heck can tell if the chicken is cooked or not.

    We don't need to see the code to see that it's not working in game, as evidence of all the crashes, bugs, anomalies etc etc etc that did not exist pre-patch. Now, this alone does not suggest that the current coders do not know what they are doing, but what we can establish is that what they ARE doing is not working.

    If you compare game coding to a piece of meat who only requires to be cooked/fried, I'm not sure it's worth discussing it with you :smile: those examples are just way too far apart

    Not even remotely. Its a basic comparison to illustrate that the end user does not need to know the secret ingredients (how things are coded) to be able to tell if the food is cooked or raw (if the game is working or not).

    An automobile owner does not need to know how a cars engine works internally in order to know if its working properly or not.
    in the example of creating an engine, the amount of education to engineer an engine far exceeds the education to code and yet this example holds true to my point as well.

    The amount of things that can go wrong with a piece of fried meat is next to none.. the amount of things that can go wrong in a car engine is many, sure.. the amount of things that can go wrong when you mess around with game code.? I won't even begin to guess.. I can't say it clearer..it has nothing to do with the education of the person behind it, as we must assume that they all had the proper education to do their job..
  • Raideen
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    Raideen wrote: »
    Raideen wrote: »
    Banana wrote: »
    Come on Santa. New coders, a new server and someone else to look after it.

    That would only work on the assumption that none of the people working on it right now, know what they are doing.. and since none of us out here can see the coding and programming, we do not know

    Customers also don't know what the secret ingredients are in Colonel Sanders chicken, but they sure as heck can tell if the chicken is cooked or not.

    We don't need to see the code to see that it's not working in game, as evidence of all the crashes, bugs, anomalies etc etc etc that did not exist pre-patch. Now, this alone does not suggest that the current coders do not know what they are doing, but what we can establish is that what they ARE doing is not working.

    If you compare game coding to a piece of meat who only requires to be cooked/fried, I'm not sure it's worth discussing it with you :smile: those examples are just way too far apart

    Not even remotely. Its a basic comparison to illustrate that the end user does not need to know the secret ingredients (how things are coded) to be able to tell if the food is cooked or raw (if the game is working or not).

    An automobile owner does not need to know how a cars engine works internally in order to know if its working properly or not.
    in the example of creating an engine, the amount of education to engineer an engine far exceeds the education to code and yet this example holds true to my point as well.

    The amount of things that can go wrong with a piece of fried meat is next to none.. the amount of things that can go wrong in a car engine is many, sure.. the amount of things that can go wrong when you mess around with game code.? I won't even begin to guess.. I can't say it clearer..it has nothing to do with the education of the person behind it, as we must assume that they all had the proper education to do their job..

    Ok, again you are completely missing the point and not addressing anything I said.

    I stated twice now, that a customer does not need to know how a product is designed in order to know that product is broken. That has nothing to do with how much can go wrong and it's irrelevant. If a product is sold (in this case a game) it must function as a working product (legally), and if sold to a customer and broken, it must be repaired in a reasonable time frame or refunded.

    It has been a month now. That is the duration of an ESO+ subscription. Many of us are NOT getting the content we paid for. As I already stated, and the point of this thread is that it behooves a business to ensure their customers are happy, to make good on the businesses mistakes. That is all that is being asked.



  • Daemons_Bane
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    Raideen wrote: »
    Raideen wrote: »
    Raideen wrote: »
    Banana wrote: »
    Come on Santa. New coders, a new server and someone else to look after it.

    That would only work on the assumption that none of the people working on it right now, know what they are doing.. and since none of us out here can see the coding and programming, we do not know

    Customers also don't know what the secret ingredients are in Colonel Sanders chicken, but they sure as heck can tell if the chicken is cooked or not.

    We don't need to see the code to see that it's not working in game, as evidence of all the crashes, bugs, anomalies etc etc etc that did not exist pre-patch. Now, this alone does not suggest that the current coders do not know what they are doing, but what we can establish is that what they ARE doing is not working.

    If you compare game coding to a piece of meat who only requires to be cooked/fried, I'm not sure it's worth discussing it with you :smile: those examples are just way too far apart

    Not even remotely. Its a basic comparison to illustrate that the end user does not need to know the secret ingredients (how things are coded) to be able to tell if the food is cooked or raw (if the game is working or not).

    An automobile owner does not need to know how a cars engine works internally in order to know if its working properly or not.
    in the example of creating an engine, the amount of education to engineer an engine far exceeds the education to code and yet this example holds true to my point as well.

    The amount of things that can go wrong with a piece of fried meat is next to none.. the amount of things that can go wrong in a car engine is many, sure.. the amount of things that can go wrong when you mess around with game code.? I won't even begin to guess.. I can't say it clearer..it has nothing to do with the education of the person behind it, as we must assume that they all had the proper education to do their job..

    Ok, again you are completely missing the point and not addressing anything I said.

    I stated twice now, that a customer does not need to know how a product is designed in order to know that product is broken. That has nothing to do with how much can go wrong and it's irrelevant. If a product is sold (in this case a game) it must function as a working product (legally), and if sold to a customer and broken, it must be repaired in a reasonable time frame or refunded.

    It has been a month now. That is the duration of an ESO+ subscription. Many of us are NOT getting the content we paid for. As I already stated, and the point of this thread is that it behooves a business to ensure their customers are happy, to make good on the businesses mistakes. That is all that is being asked.



    It does work, it is not broken.. I, and thousands of other people log on a play happily each day
  • Czekoludek
    Czekoludek
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    Raideen wrote: »
    Raideen wrote: »
    Raideen wrote: »
    Banana wrote: »
    Come on Santa. New coders, a new server and someone else to look after it.

    That would only work on the assumption that none of the people working on it right now, know what they are doing.. and since none of us out here can see the coding and programming, we do not know

    Customers also don't know what the secret ingredients are in Colonel Sanders chicken, but they sure as heck can tell if the chicken is cooked or not.

    We don't need to see the code to see that it's not working in game, as evidence of all the crashes, bugs, anomalies etc etc etc that did not exist pre-patch. Now, this alone does not suggest that the current coders do not know what they are doing, but what we can establish is that what they ARE doing is not working.

    If you compare game coding to a piece of meat who only requires to be cooked/fried, I'm not sure it's worth discussing it with you :smile: those examples are just way too far apart

    Not even remotely. Its a basic comparison to illustrate that the end user does not need to know the secret ingredients (how things are coded) to be able to tell if the food is cooked or raw (if the game is working or not).

    An automobile owner does not need to know how a cars engine works internally in order to know if its working properly or not.
    in the example of creating an engine, the amount of education to engineer an engine far exceeds the education to code and yet this example holds true to my point as well.

    The amount of things that can go wrong with a piece of fried meat is next to none.. the amount of things that can go wrong in a car engine is many, sure.. the amount of things that can go wrong when you mess around with game code.? I won't even begin to guess.. I can't say it clearer..it has nothing to do with the education of the person behind it, as we must assume that they all had the proper education to do their job..

    Ok, again you are completely missing the point and not addressing anything I said.

    I stated twice now, that a customer does not need to know how a product is designed in order to know that product is broken. That has nothing to do with how much can go wrong and it's irrelevant. If a product is sold (in this case a game) it must function as a working product (legally), and if sold to a customer and broken, it must be repaired in a reasonable time frame or refunded.

    It has been a month now. That is the duration of an ESO+ subscription. Many of us are NOT getting the content we paid for. As I already stated, and the point of this thread is that it behooves a business to ensure their customers are happy, to make good on the businesses mistakes. That is all that is being asked.



    It does work, it is not broken.. I, and thousands of other people log on a play happily each day

    And thousands of ppl cannot play the content they want to because of poorly coded patch (trials, Cyro, dungs). Glad you can play without problems but world is not revolving around you and there are many customers who have all the rights to feel that ZOS is not providing the product they promised (in this case working game).
    If it would be a problem on my side, okay, zos cannot do anything about that. But when the game starts crashing, lagging and working like **** after the patch, when i didn't chage anything on my side I can suspect that the problem is on their side (and because they are still working on fix, month after release, I'm sure the problem is on their side and they don't know how to fix it)
  • nckg84
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    They won't because they don't give a thing about you or your opinion. The only language they understand is $$$$.
  • Raideen
    Raideen
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    Raideen wrote: »
    Raideen wrote: »
    Raideen wrote: »
    Banana wrote: »
    Come on Santa. New coders, a new server and someone else to look after it.

    That would only work on the assumption that none of the people working on it right now, know what they are doing.. and since none of us out here can see the coding and programming, we do not know

    Customers also don't know what the secret ingredients are in Colonel Sanders chicken, but they sure as heck can tell if the chicken is cooked or not.

    We don't need to see the code to see that it's not working in game, as evidence of all the crashes, bugs, anomalies etc etc etc that did not exist pre-patch. Now, this alone does not suggest that the current coders do not know what they are doing, but what we can establish is that what they ARE doing is not working.

    If you compare game coding to a piece of meat who only requires to be cooked/fried, I'm not sure it's worth discussing it with you :smile: those examples are just way too far apart

    Not even remotely. Its a basic comparison to illustrate that the end user does not need to know the secret ingredients (how things are coded) to be able to tell if the food is cooked or raw (if the game is working or not).

    An automobile owner does not need to know how a cars engine works internally in order to know if its working properly or not.
    in the example of creating an engine, the amount of education to engineer an engine far exceeds the education to code and yet this example holds true to my point as well.

    The amount of things that can go wrong with a piece of fried meat is next to none.. the amount of things that can go wrong in a car engine is many, sure.. the amount of things that can go wrong when you mess around with game code.? I won't even begin to guess.. I can't say it clearer..it has nothing to do with the education of the person behind it, as we must assume that they all had the proper education to do their job..

    Ok, again you are completely missing the point and not addressing anything I said.

    I stated twice now, that a customer does not need to know how a product is designed in order to know that product is broken. That has nothing to do with how much can go wrong and it's irrelevant. If a product is sold (in this case a game) it must function as a working product (legally), and if sold to a customer and broken, it must be repaired in a reasonable time frame or refunded.

    It has been a month now. That is the duration of an ESO+ subscription. Many of us are NOT getting the content we paid for. As I already stated, and the point of this thread is that it behooves a business to ensure their customers are happy, to make good on the businesses mistakes. That is all that is being asked.



    It does work, it is not broken.. I, and thousands of other people log on a play happily each day

    This is patently incorrect. I have not been able to do content I chose to do because of bugs, on multiple occasions. In fact I had to stop doing what I was doing in game for 2 weeks, that is half a monthly sub.

    Just because a car starts, does not mean it can be driven.
  • JessPushToPlay
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    Don't think that's going to happen- honestly, next year they just need to not push big content. No new zones. Just smaller content & bug fixes to smooth things out.

    Give us new chapter content for the guilds (fighters, mages- maybe dark brotherhood & thieves guild). A few more DLC events. And in-between all of that- work on bug fixes and stabilizing the game.
    PC & PS4 | NA
  • Daemons_Bane
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    Raideen wrote: »
    Raideen wrote: »
    Raideen wrote: »
    Raideen wrote: »
    Banana wrote: »
    Come on Santa. New coders, a new server and someone else to look after it.

    That would only work on the assumption that none of the people working on it right now, know what they are doing.. and since none of us out here can see the coding and programming, we do not know

    Customers also don't know what the secret ingredients are in Colonel Sanders chicken, but they sure as heck can tell if the chicken is cooked or not.

    We don't need to see the code to see that it's not working in game, as evidence of all the crashes, bugs, anomalies etc etc etc that did not exist pre-patch. Now, this alone does not suggest that the current coders do not know what they are doing, but what we can establish is that what they ARE doing is not working.

    If you compare game coding to a piece of meat who only requires to be cooked/fried, I'm not sure it's worth discussing it with you :smile: those examples are just way too far apart

    Not even remotely. Its a basic comparison to illustrate that the end user does not need to know the secret ingredients (how things are coded) to be able to tell if the food is cooked or raw (if the game is working or not).

    An automobile owner does not need to know how a cars engine works internally in order to know if its working properly or not.
    in the example of creating an engine, the amount of education to engineer an engine far exceeds the education to code and yet this example holds true to my point as well.

    The amount of things that can go wrong with a piece of fried meat is next to none.. the amount of things that can go wrong in a car engine is many, sure.. the amount of things that can go wrong when you mess around with game code.? I won't even begin to guess.. I can't say it clearer..it has nothing to do with the education of the person behind it, as we must assume that they all had the proper education to do their job..

    Ok, again you are completely missing the point and not addressing anything I said.

    I stated twice now, that a customer does not need to know how a product is designed in order to know that product is broken. That has nothing to do with how much can go wrong and it's irrelevant. If a product is sold (in this case a game) it must function as a working product (legally), and if sold to a customer and broken, it must be repaired in a reasonable time frame or refunded.

    It has been a month now. That is the duration of an ESO+ subscription. Many of us are NOT getting the content we paid for. As I already stated, and the point of this thread is that it behooves a business to ensure their customers are happy, to make good on the businesses mistakes. That is all that is being asked.



    It does work, it is not broken.. I, and thousands of other people log on a play happily each day

    This is patently incorrect. I have not been able to do content I chose to do because of bugs, on multiple occasions. In fact I had to stop doing what I was doing in game for 2 weeks, that is half a monthly sub.

    Just because a car starts, does not mean it can be driven.

    Incorrect to you maybe.. At the same time , many guilds, including my own, are running all our usual raids and trials as we have done before
  • Destyran
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    Yeah I haven’t been able to flawless the Vva yet because of huge lag spikes disconnects and sometimes I get disconnected and it keeps saying my account is already logged in and I hard reset and I still can’t fix it. I live in Australia and the lag spikes catch up ⬆️ m talking like floating back to a previous platform on Minotaur fight and getting hit with everything at once and stupid crap like that just floating away in a random direction because the game caught up and reversed my progress. It’s like a really really bad psijic ultimate but it reverses lag and makes u take all damage u avoided
  • Raideen
    Raideen
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    Raideen wrote: »
    Raideen wrote: »
    Raideen wrote: »
    Raideen wrote: »
    Banana wrote: »
    Come on Santa. New coders, a new server and someone else to look after it.

    That would only work on the assumption that none of the people working on it right now, know what they are doing.. and since none of us out here can see the coding and programming, we do not know

    Customers also don't know what the secret ingredients are in Colonel Sanders chicken, but they sure as heck can tell if the chicken is cooked or not.

    We don't need to see the code to see that it's not working in game, as evidence of all the crashes, bugs, anomalies etc etc etc that did not exist pre-patch. Now, this alone does not suggest that the current coders do not know what they are doing, but what we can establish is that what they ARE doing is not working.

    If you compare game coding to a piece of meat who only requires to be cooked/fried, I'm not sure it's worth discussing it with you :smile: those examples are just way too far apart

    Not even remotely. Its a basic comparison to illustrate that the end user does not need to know the secret ingredients (how things are coded) to be able to tell if the food is cooked or raw (if the game is working or not).

    An automobile owner does not need to know how a cars engine works internally in order to know if its working properly or not.
    in the example of creating an engine, the amount of education to engineer an engine far exceeds the education to code and yet this example holds true to my point as well.

    The amount of things that can go wrong with a piece of fried meat is next to none.. the amount of things that can go wrong in a car engine is many, sure.. the amount of things that can go wrong when you mess around with game code.? I won't even begin to guess.. I can't say it clearer..it has nothing to do with the education of the person behind it, as we must assume that they all had the proper education to do their job..

    Ok, again you are completely missing the point and not addressing anything I said.

    I stated twice now, that a customer does not need to know how a product is designed in order to know that product is broken. That has nothing to do with how much can go wrong and it's irrelevant. If a product is sold (in this case a game) it must function as a working product (legally), and if sold to a customer and broken, it must be repaired in a reasonable time frame or refunded.

    It has been a month now. That is the duration of an ESO+ subscription. Many of us are NOT getting the content we paid for. As I already stated, and the point of this thread is that it behooves a business to ensure their customers are happy, to make good on the businesses mistakes. That is all that is being asked.



    It does work, it is not broken.. I, and thousands of other people log on a play happily each day

    This is patently incorrect. I have not been able to do content I chose to do because of bugs, on multiple occasions. In fact I had to stop doing what I was doing in game for 2 weeks, that is half a monthly sub.

    Just because a car starts, does not mean it can be driven.

    Incorrect to you maybe.. At the same time , many guilds, including my own, are running all our usual raids and trials as we have done before

    No, this is happening community wide. I am laughing that you would even suggest there is not an issue right now in game. Even Alcast and his guild is not running trials due to the amount of bugs.

    The amount of chatter about bugs on reddit, facebook, steam, you tube, these forums is unparalleled. The game is not in a reliable, functional state, that is a simple fact.
  • Daemons_Bane
    Daemons_Bane
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    Raideen wrote: »
    Raideen wrote: »
    Raideen wrote: »
    Raideen wrote: »
    Raideen wrote: »
    Banana wrote: »
    Come on Santa. New coders, a new server and someone else to look after it.

    That would only work on the assumption that none of the people working on it right now, know what they are doing.. and since none of us out here can see the coding and programming, we do not know

    Customers also don't know what the secret ingredients are in Colonel Sanders chicken, but they sure as heck can tell if the chicken is cooked or not.

    We don't need to see the code to see that it's not working in game, as evidence of all the crashes, bugs, anomalies etc etc etc that did not exist pre-patch. Now, this alone does not suggest that the current coders do not know what they are doing, but what we can establish is that what they ARE doing is not working.

    If you compare game coding to a piece of meat who only requires to be cooked/fried, I'm not sure it's worth discussing it with you :smile: those examples are just way too far apart

    Not even remotely. Its a basic comparison to illustrate that the end user does not need to know the secret ingredients (how things are coded) to be able to tell if the food is cooked or raw (if the game is working or not).

    An automobile owner does not need to know how a cars engine works internally in order to know if its working properly or not.
    in the example of creating an engine, the amount of education to engineer an engine far exceeds the education to code and yet this example holds true to my point as well.

    The amount of things that can go wrong with a piece of fried meat is next to none.. the amount of things that can go wrong in a car engine is many, sure.. the amount of things that can go wrong when you mess around with game code.? I won't even begin to guess.. I can't say it clearer..it has nothing to do with the education of the person behind it, as we must assume that they all had the proper education to do their job..

    Ok, again you are completely missing the point and not addressing anything I said.

    I stated twice now, that a customer does not need to know how a product is designed in order to know that product is broken. That has nothing to do with how much can go wrong and it's irrelevant. If a product is sold (in this case a game) it must function as a working product (legally), and if sold to a customer and broken, it must be repaired in a reasonable time frame or refunded.

    It has been a month now. That is the duration of an ESO+ subscription. Many of us are NOT getting the content we paid for. As I already stated, and the point of this thread is that it behooves a business to ensure their customers are happy, to make good on the businesses mistakes. That is all that is being asked.



    It does work, it is not broken.. I, and thousands of other people log on a play happily each day

    This is patently incorrect. I have not been able to do content I chose to do because of bugs, on multiple occasions. In fact I had to stop doing what I was doing in game for 2 weeks, that is half a monthly sub.

    Just because a car starts, does not mean it can be driven.

    Incorrect to you maybe.. At the same time , many guilds, including my own, are running all our usual raids and trials as we have done before

    No, this is happening community wide. I am laughing that you would even suggest there is not an issue right now in game. Even Alcast and his guild is not running trials due to the amount of bugs.

    The amount of chatter about bugs on reddit, facebook, steam, you tube, these forums is unparalleled. The game is not in a reliable, functional state, that is a simple fact.

    I don't say that the bugs are not there, never have.. I say that it is not as bad as most people on the forums make it out to be.. We can still do trials, vet and regular, arenas, dungeons, delves and so on.. The ones who take a the biggest hits are probably the ones fighting for leader board positions..
  • Oreyn_Bearclaw
    Oreyn_Bearclaw
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    They need to assign the Crown Store Devs to the rest of the game. Never seen that broken for more than a few hours.

    Been said, but the request is a fantasy. That said, what we should all get is a free patch (3 months) of ESO +. They won't, but it would be reasonable. End of the day, that is my objective loss. My ESO+ is barely being used this patch because the game doesnt work. Crashed more in the last 3 weeks than I have the last 3 years, and I really havent been playing much.
  • Pixiepumpkin
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    They need to assign the Crown Store Devs to the rest of the game. Never seen that broken for more than a few hours.

    Been said, but the request is a fantasy. That said, what we should all get is a free patch (3 months) of ESO +. They won't, but it would be reasonable. End of the day, that is my objective loss. My ESO+ is barely being used this patch because the game doesnt work. Crashed more in the last 3 weeks than I have the last 3 years, and I really havent been playing much.

    hello games is the company that makes no mans sky and they have been making a lot of updates to no mans sky for 4 years now to make good on what they said about the game when they sold it, and have not charged any more, zero
    "Class identity isn’t just about power or efficiency. It’s about symbolic clarity, mechanical cohesion, and a shared visual and tactical language between players." - sans-culottes
  • kargen27
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    Raideen wrote: »
    Banana wrote: »
    Come on Santa. New coders, a new server and someone else to look after it.

    That would only work on the assumption that none of the people working on it right now, know what they are doing.. and since none of us out here can see the coding and programming, we do not know

    Customers also don't know what the secret ingredients are in Colonel Sanders chicken, but they sure as heck can tell if the chicken is cooked or not.

    We don't need to see the code to see that it's not working in game, as evidence of all the crashes, bugs, anomalies etc etc etc that did not exist pre-patch. Now, this alone does not suggest that the current coders do not know what they are doing, but what we can establish is that what they ARE doing is not working.

    But do you know why it wasn't cooked? That is the wrench in things. Is it because they took it out of the fryer early or maybe the sensor isn't working so the oil didn't get hot enough? Could be any number of things for our undercooked chicken and with the game the number of things is could be is much much larger.
    and then the parrot said, "must be the water mines green too."
  • Pixiepumpkin
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    kargen27 wrote: »
    Raideen wrote: »
    Banana wrote: »
    Come on Santa. New coders, a new server and someone else to look after it.

    That would only work on the assumption that none of the people working on it right now, know what they are doing.. and since none of us out here can see the coding and programming, we do not know

    Customers also don't know what the secret ingredients are in Colonel Sanders chicken, but they sure as heck can tell if the chicken is cooked or not.

    We don't need to see the code to see that it's not working in game, as evidence of all the crashes, bugs, anomalies etc etc etc that did not exist pre-patch. Now, this alone does not suggest that the current coders do not know what they are doing, but what we can establish is that what they ARE doing is not working.

    But do you know why it wasn't cooked? That is the wrench in things. Is it because they took it out of the fryer early or maybe the sensor isn't working so the oil didn't get hot enough? Could be any number of things for our undercooked chicken and with the game the number of things is could be is much much larger.

    thats not the point, if u read post 73 he already talks about that
    "Class identity isn’t just about power or efficiency. It’s about symbolic clarity, mechanical cohesion, and a shared visual and tactical language between players." - sans-culottes
  • kargen27
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    kargen27 wrote: »
    Raideen wrote: »
    Banana wrote: »
    Come on Santa. New coders, a new server and someone else to look after it.

    That would only work on the assumption that none of the people working on it right now, know what they are doing.. and since none of us out here can see the coding and programming, we do not know

    Customers also don't know what the secret ingredients are in Colonel Sanders chicken, but they sure as heck can tell if the chicken is cooked or not.

    We don't need to see the code to see that it's not working in game, as evidence of all the crashes, bugs, anomalies etc etc etc that did not exist pre-patch. Now, this alone does not suggest that the current coders do not know what they are doing, but what we can establish is that what they ARE doing is not working.

    But do you know why it wasn't cooked? That is the wrench in things. Is it because they took it out of the fryer early or maybe the sensor isn't working so the oil didn't get hot enough? Could be any number of things for our undercooked chicken and with the game the number of things is could be is much much larger.

    thats not the point, if u read post 73 he already talks about that

    following the quoted post and the post I replied to it is exactly the point.

    "That would only work on the assumption that none of the people working on it right now, know what they are doing.. and since none of us out here can see the coding and programming, we do not know"

    "Customers also don't know what the secret ingredients are in Colonel Sanders chicken, but they sure as heck can tell if the chicken is cooked or not."

    followed by my response. The assumption being because you know the chicken is undercooked the employees should then know immediately what went wrong and can quickly fix it. Even the gist of post #73 points to customers knowing something is broken equates to immediate fix.

    Going back to the chicken. What do you do when out of 100 batches of chicken twelve are undercooked? You start looking for what is different in those 12 compared to the other 88. From the customer side you have to decide is the problem so prevalent that you want to start going somewhere else to get your chicken. Claiming they are to incompetent or are simply unwilling to fix the problem as is the underlying message we get in Raideen's post #70.

    That aside the undercooked chicken isn't really a fair comparison. A better comparison would be the chicken is to salty. You are still able to eat it just like many people can still play the game. Actually the to salty isn't right either. A better analogy would be one of the side dishes is not available. If it is your favorite side dish then it might not be worth going to eat. If you prefer something else it has little affect on your decision.

    and then the parrot said, "must be the water mines green too."
  • renne
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    Destyran wrote: »
    Yeah I haven’t been able to flawless the Vva yet because of huge lag spikes disconnects and sometimes I get disconnected and it keeps saying my account is already logged in and I hard reset and I still can’t fix it. I live in Australia and the lag spikes catch up ⬆️ m talking like floating back to a previous platform on Minotaur fight and getting hit with everything at once and stupid crap like that just floating away in a random direction because the game caught up and reversed my progress. It’s like a really really bad psijic ultimate but it reverses lag and makes u take all damage u avoided

    I can't help with the rest, but I'm in Australia and when I'm disconnected and it won't let me back in because it says I'm still LOGGED, what I do is log into the EU server (I'm usually on NA) to the character select screen then when I back out and go back to NA it generally lets me back in.
  • karekiz
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    .EZ -

    1 month free ESO + for those who don't own. (This would NOT include latest DLC access)

    + X amount of crowns for those with ESO +.

    This is a promotion they literally run themselves.

    Runes of Magic added cash shop currency to my account when I couldn't play for a whopping 3 days <Housing bug had me literally locked in the house>, and it took CS awhile to fix it. Can't see why it can't be done in other games.

    As for feels bad about how hard it is to fix. Tough. You want a comparison?

    Having someone tell you "you can't sell that car it literally doesn't work and randomly stalls for five weeks" - Then immediately turns around and sells it ASAP. Then when the customer brings it back you say "Man fixing cars are really hard. There is like stuff in them and things. Come back in like two months".
    Edited by karekiz on December 3, 2020 12:50AM
  • Oreyn_Bearclaw
    Oreyn_Bearclaw
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    They need to assign the Crown Store Devs to the rest of the game. Never seen that broken for more than a few hours.

    Been said, but the request is a fantasy. That said, what we should all get is a free patch (3 months) of ESO +. They won't, but it would be reasonable. End of the day, that is my objective loss. My ESO+ is barely being used this patch because the game doesnt work. Crashed more in the last 3 weeks than I have the last 3 years, and I really havent been playing much.

    hello games is the company that makes no mans sky and they have been making a lot of updates to no mans sky for 4 years now to make good on what they said about the game when they sold it, and have not charged any more, zero

    I have absolutely no clue what you are talking about. Was that suppose to be directed at what I wrote?
  • Rudrani
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    I finally made a post that got a little attention! YAY! <3

    OBVIOUSLY ZoS has to make the game work. What I am saying is that BEYOND that, they have to do something nice, because people realize they have been disrespected by having been given a product that was not fit for sale.

    Some sort of relatively huge token would make a lot of difference to a lot of people, so we would feel like we are valued.

    Someone suggested a free month of subscription. That's a great idea. Something, anything, that shows "We want to make up for the *** we did."

    Again, OBVIOUSLY they have to literally fix it.

    If you are one of those dudes with no feelings wham bam thank you man, then fine, they fix it and you go back to being happy. The rest of us wants a little more than that. And we aare probably MORE pragmatic that the wham-bham-thankyou-maam "Just fix it" people. Because we realize this 5 year old engine being run by, what, like 6 devs(?) is never going to run the way it should.
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