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Can we get at least a token of apology?
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Spartabunny08✭✭✭✭Unlike all of you not taking your own advice to play other games... I have. And I found out if they care at all about playerbase even just for maintenance I find mail with compensation. I asked for nothing the OP did. I am just bewildered at how all of you are going on about how they should not compensate us. This is a paid for broken product. Go buy your car and it breaks the day after you buy it, don't you dare complain. You suck that crap up because you do not deserve compensation. This is insane any of you are against this idea.16 -
Spartabunny08✭✭✭✭Another thing all of you saying you just want the game fixed BS. You're all full of it because here's why don't play the game at all until they fix it. No log in nothing. They must see everyone actually pissed off and refuse to play before this company takes anything serious. Unbelievable.6
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Raideen✭✭✭✭✭
✭✭✭The smart businesses I have interacted with do both things. They compensate AND solve the issue
Here is a true life example that happened to me.
I purchased two ottoman foot rests from Amazon. I paid for them to be delivered the next day. The ottomans did not arrive. I notified amazon. They sent out another two for next day. Those did not arrive. I cancelled the order and requested a refund, they refunded me. The ottomans arrived a couple days later. I contacted amazon to let them know. I requested to have them charge my account for the ottomans, they refused to take money from me and said it was on them.
Because of this, I purchase a LOT of stuff from amazon, even food now.
Amazon took a negative experience and turned it around by apologizing but still making good on my order. That act gained my loyalty. I imagine this kind of customer service is in part why Jeff Bezos is the richest dude on the planet.
edited for formatting.Edited by Raideen on December 1, 2020 2:04PM14 -
Spartabunny08✭✭✭✭The smart businesses I have interacted with do both things. They compensate AND solve the issue
Here is a true life example that happened to me.
I purchased two ottoman foot rests from Amazon. I paid for them to be delivered the next day. The ottomans did not arrive. I notified amazon. They sent out another two for next day. Those did not arrive. I cancelled the order and requested a refund, they refunded me. The ottomans arrived a couple days later. I contacted amazon to let them know. I requested to have them charge my account for the ottomans, they refused to take money from me and said it was on them.
Because of this, I purchase a LOT of stuff from amazon, even food now.
Amazon took a negative experience and turned it around by apologizing but still making good on my order. That act gained my loyalty. I imagine this kind of customer service is in part why Jeff Bezos is the richest dude on the planet.
edited for formatting.
This is called Good Business practice for all of you who do not understand.12 -
Raideen✭✭✭✭✭
✭✭✭Spartabunny08 wrote: »The smart businesses I have interacted with do both things. They compensate AND solve the issue
Here is a true life example that happened to me.
I purchased two ottoman foot rests from Amazon. I paid for them to be delivered the next day. The ottomans did not arrive. I notified amazon. They sent out another two for next day. Those did not arrive. I cancelled the order and requested a refund, they refunded me. The ottomans arrived a couple days later. I contacted amazon to let them know. I requested to have them charge my account for the ottomans, they refused to take money from me and said it was on them.
Because of this, I purchase a LOT of stuff from amazon, even food now.
Amazon took a negative experience and turned it around by apologizing but still making good on my order. That act gained my loyalty. I imagine this kind of customer service is in part why Jeff Bezos is the richest dude on the planet.
edited for formatting.
This is called Good Business practice for all of you who do not understand.
Agreed. Smart business practices are ones designed to not only grow the customer base, but retain the current customer base. It appears to me that ZOS business model for ESO is to attract new customers who have no spent anything. Existing customers become saturated and have less and less to spend money on.
The issue with this approach (where existing customers are treated less favorably) is that you not only lose customers, but risk the backlash, especially in todays social media. On top of that, there is only so much of a market for any given product. If a company upsets/chases away their niche customers they will soon be left with a product that does not sell. This is the bad way to do business, but it will make a fast buck, but only on the short term.
Perhaps this is why they offered to sell to microsoft? I dont know.11 -
Spartabunny08✭✭✭✭Spartabunny08 wrote: »The smart businesses I have interacted with do both things. They compensate AND solve the issue
Here is a true life example that happened to me.
I purchased two ottoman foot rests from Amazon. I paid for them to be delivered the next day. The ottomans did not arrive. I notified amazon. They sent out another two for next day. Those did not arrive. I cancelled the order and requested a refund, they refunded me. The ottomans arrived a couple days later. I contacted amazon to let them know. I requested to have them charge my account for the ottomans, they refused to take money from me and said it was on them.
Because of this, I purchase a LOT of stuff from amazon, even food now.
Amazon took a negative experience and turned it around by apologizing but still making good on my order. That act gained my loyalty. I imagine this kind of customer service is in part why Jeff Bezos is the richest dude on the planet.
edited for formatting.
This is called Good Business practice for all of you who do not understand.
Agreed. Smart business practices are ones designed to not only grow the customer base, but retain the current customer base. It appears to me that ZOS business model for ESO is to attract new customers who have no spent anything. Existing customers become saturated and have less and less to spend money on.
The issue with this approach (where existing customers are treated less favorably) is that you not only lose customers, but risk the backlash, especially in todays social media. On top of that, there is only so much of a market for any given product. If a company upsets/chases away their niche customers they will soon be left with a product that does not sell. This is the bad way to do business, but it will make a fast buck, but only on the short term.
Perhaps this is why they offered to sell to microsoft? I dont know.
Well said. I do believe this poor game is just a sinking ship. I think they've held it together best they can and with enough work and resources can be made stable and much better. I don't believe Zos is that company, they could be but choice is the determining factor and I don't think they want to invest that much into it.
On the other hand same as Zos Microsoft has the resources and then some to turn it around and make a profit. I believe Microsoft wants to make that choice and I certainly hope they do.6 -
Raideen✭✭✭✭✭
✭✭✭Spartabunny08 wrote: »Spartabunny08 wrote: »The smart businesses I have interacted with do both things. They compensate AND solve the issue
Here is a true life example that happened to me.
I purchased two ottoman foot rests from Amazon. I paid for them to be delivered the next day. The ottomans did not arrive. I notified amazon. They sent out another two for next day. Those did not arrive. I cancelled the order and requested a refund, they refunded me. The ottomans arrived a couple days later. I contacted amazon to let them know. I requested to have them charge my account for the ottomans, they refused to take money from me and said it was on them.
Because of this, I purchase a LOT of stuff from amazon, even food now.
Amazon took a negative experience and turned it around by apologizing but still making good on my order. That act gained my loyalty. I imagine this kind of customer service is in part why Jeff Bezos is the richest dude on the planet.
edited for formatting.
This is called Good Business practice for all of you who do not understand.
Agreed. Smart business practices are ones designed to not only grow the customer base, but retain the current customer base. It appears to me that ZOS business model for ESO is to attract new customers who have no spent anything. Existing customers become saturated and have less and less to spend money on.
The issue with this approach (where existing customers are treated less favorably) is that you not only lose customers, but risk the backlash, especially in todays social media. On top of that, there is only so much of a market for any given product. If a company upsets/chases away their niche customers they will soon be left with a product that does not sell. This is the bad way to do business, but it will make a fast buck, but only on the short term.
Perhaps this is why they offered to sell to microsoft? I dont know.
Well said. I do believe this poor game is just a sinking ship. I think they've held it together best they can and with enough work and resources can be made stable and much better. I don't believe Zos is that company, they could be but choice is the determining factor and I don't think they want to invest that much into it.
On the other hand same as Zos Microsoft has the resources and then some to turn it around and make a profit. I believe Microsoft wants to make that choice and I certainly hope they do.
I hope so because there is a lot to love about ESO. It would take some organizational restructuring and a change in culture/approach to the studio vs what takes place now. MS has stated they will have a hands off approach to Zenimax, but I find that hard to believe when the cultures seem quite different, even at odds with each other.4 -
Spartabunny08✭✭✭✭Spartabunny08 wrote: »Spartabunny08 wrote: »The smart businesses I have interacted with do both things. They compensate AND solve the issue
Here is a true life example that happened to me.
I purchased two ottoman foot rests from Amazon. I paid for them to be delivered the next day. The ottomans did not arrive. I notified amazon. They sent out another two for next day. Those did not arrive. I cancelled the order and requested a refund, they refunded me. The ottomans arrived a couple days later. I contacted amazon to let them know. I requested to have them charge my account for the ottomans, they refused to take money from me and said it was on them.
Because of this, I purchase a LOT of stuff from amazon, even food now.
Amazon took a negative experience and turned it around by apologizing but still making good on my order. That act gained my loyalty. I imagine this kind of customer service is in part why Jeff Bezos is the richest dude on the planet.
edited for formatting.
This is called Good Business practice for all of you who do not understand.
Agreed. Smart business practices are ones designed to not only grow the customer base, but retain the current customer base. It appears to me that ZOS business model for ESO is to attract new customers who have no spent anything. Existing customers become saturated and have less and less to spend money on.
The issue with this approach (where existing customers are treated less favorably) is that you not only lose customers, but risk the backlash, especially in todays social media. On top of that, there is only so much of a market for any given product. If a company upsets/chases away their niche customers they will soon be left with a product that does not sell. This is the bad way to do business, but it will make a fast buck, but only on the short term.
Perhaps this is why they offered to sell to microsoft? I dont know.
Well said. I do believe this poor game is just a sinking ship. I think they've held it together best they can and with enough work and resources can be made stable and much better. I don't believe Zos is that company, they could be but choice is the determining factor and I don't think they want to invest that much into it.
On the other hand same as Zos Microsoft has the resources and then some to turn it around and make a profit. I believe Microsoft wants to make that choice and I certainly hope they do.
I hope so because there is a lot to love about ESO. It would take some organizational restructuring and a change in culture/approach to the studio vs what takes place now. MS has stated they will have a hands off approach to Zenimax, but I find that hard to believe when the cultures seem quite different, even at odds with each other.
All I know is wait and see. Like they said up above stop playing well I did it's actually not on my system and won't be until the crashing is fixed. Just bought Valhalla I could've been in eso and I was until I crashed and bluescreen repeatedly. Just want to play like normal. 1300 cp and can't play it is great game when it works.
The hands off approach to Zenimax is somewhat confusing. They're equals in the playing field. They're buying assets from Zenimax. Zenimax is very large company actually responsible for R&D of Ocular Rift VR and was victim to corporate espionage per them suing Facebook and winning. I'm very curious where all this is going...2 -
Shootsfoot✭✭✭Spartabunny08 wrote: »Spartabunny08 wrote: »It's called compensation for failure... what is wrong with you people. This is common practice in most games of this nature.
I dont owe the company I work for anything other than an effort to do better, when I underperform. Otherwise I get let go.
Translate that. ZOS doesn't owe you anything other than their continued effort to do better. Or else, just stop playing.
This feeling of deserving payment from a video game is starting to get out of hand. I've never seen this from any other game community. I'm serious. You do know what normal people do right?
Just STOP playing. You dont like what's happening. Leave. Play something else.
[Quoted post was removed]
There has never been consumer protection regarding software. You agreed to the EULA. Now read it.Edited by ZOS_ConnorG on December 1, 2020 3:07PM1 -
Spartabunny08✭✭✭✭Shootsfoot wrote: »Spartabunny08 wrote: »Spartabunny08 wrote: »It's called compensation for failure... what is wrong with you people. This is common practice in most games of this nature.
I dont owe the company I work for anything other than an effort to do better, when I underperform. Otherwise I get let go.
Translate that. ZOS doesn't owe you anything other than their continued effort to do better. Or else, just stop playing.
This feeling of deserving payment from a video game is starting to get out of hand. I've never seen this from any other game community. I'm serious. You do know what normal people do right?
Just STOP playing. You dont like what's happening. Leave. Play something else.
[Quoted post was removed]
There has never been consumer protection regarding software. You agreed to the EULA. Now read it.
What are you even talking about?Edited by ZOS_ConnorG on December 1, 2020 3:07PM2 -
Raideen✭✭✭✭✭
✭✭✭Shootsfoot wrote: »Spartabunny08 wrote: »Spartabunny08 wrote: »It's called compensation for failure... what is wrong with you people. This is common practice in most games of this nature.
I dont owe the company I work for anything other than an effort to do better, when I underperform. Otherwise I get let go.
Translate that. ZOS doesn't owe you anything other than their continued effort to do better. Or else, just stop playing.
This feeling of deserving payment from a video game is starting to get out of hand. I've never seen this from any other game community. I'm serious. You do know what normal people do right?
Just STOP playing. You dont like what's happening. Leave. Play something else.
Again missing the point. This is an abomination of a game and a game company. When indie games outperform AAA game companies something is wrong and something needs to be done about it. There is no consumer protection and this is blatant taking advantage of people obviously just like you. Fanatics is not a healthy way to live and you're obviously one of those. Fyi I and my wife are playing something else over 20 different game of something else.
You are the problem.
There has never been consumer protection regarding software. You agreed to the EULA. Now read it.
https://www.gov.uk/government/news/new-rights-for-consumers-when-buying-digital-content5 -
Sandman929✭✭✭✭✭
✭✭✭✭✭Bad as this is, at least we're not crashing every single time we change zones or travel via wayshrines in Cyrodiil...and we had to deal with that one for months too.0 -
molecule✭✭✭✭✭
✭Cosmetics, pets, Crowns, Gold are all worthless to me.
The only apology i would like would be a written public apology from ZOS admitting their mistakes and what they are going to do in the future to prevent them happening.
Something that can be refferred back to and highlighted in the future.2 -
Sju✭✭✭✭Everyone that sticks with the game after countless screwups over the past year, expecting it to get better, should get a Jester hat. Instead, we are going to get an end of year letter that says "we gained 2 million more players, we have improved performance across the board, and while there's a few hiccups, our engineers and devs are hard at work to get you fixes in just 5 short weeks."9
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Vorpan✭✭✭If I was unhappy with the game, I'd stop playing. Not demand free things.
The only thing I want from them is bug fixes, and future content that is better tested and has major bugs fixed before release, even if that means release dates get delayed.4 -
Shantu✭✭✭✭✭
✭✭A lack of condor and transparency typically means there's something to hide. But the truth is, IMO, players who desire things like an apology for a shoddy release make up a very tiny minority, while most players are happy to log in and spend crowns. Like it or not, I suspect that's the metric that matters.1 -
revonine✭✭✭✭People don’t put their money where there mouth is. Money is the only language businesses understand.
This is why the crown store is fixed instantly but I’m gonna crash 20 times trying to do my daily pledges for the next two months.
3 -
scorpius2k1✭✭✭✭✭
✭I just want them to fix the problem. Call me foolish but my priorities are simply wanting the game to work. I could care less about 4k crowns if the game is not working.
Edit: And what @sevomd69 said.
+1
It's blatantly pointless to have any compensation when you can't really even use said compensation properly due to the ongoing major issues with ESO. Then there is the TOS part in simple terms states that we as players, by logging in and playing the game forfeit any personal liability to ZOS and in doing so we accept the game "as-is". Aside from those points, I as well would much rather ZOS focus their combined energy into sorting out these problems, and thus no need for any sort of compensation in the first place.
Lastly, I don't like to be the pessimist but fingers crossed almost 7 years of issues piling up can be sorted before it's too late. Even in it's current state it is still an amazing game but ESO has such an enormous potential to be so much better than it is, we all know that and I only hope it gets that chance.🌎 PC/NA
🐧 Linux (Arch)
🧑💻 ESO Addon Dev
⚔️ Stamplar | Magplar | Stamcro | Magsorc | Magcro Healer1 -
Miswar✭✭✭✭✭They have not even made a stickie about the current crashes, freezes etc that are all platforms wide.
So good luck on getting anything worthwhile out of ZoS when they basically ignore this type of massive problems.
"We are looking into it..." was their official one liner response few days back. This communication is absurd joke too.
Silence fixes things and they want your money for housing and other "important" areas of the game.
Vote with your wallet.2 -
ghost_bg_ESO✭✭✭✭"Vote with your wallet" changes nothing in long term except giving comfort for making a stand - after couple of weeks when game is fixed at bearable state money flow will be restored.
Do they own some gift to players for tragic state in which game is? - No!
Would it be good for players morale to be given some explanation and some gifts? - Yes! (especially as game will be at this state more than one week).
explanation:
https://forums.elderscrollsonline.com/en/discussion/554727/update-on-next-incremental-patchEdited by ghost_bg_ESO on December 1, 2020 4:57PM1 -
ganzaeso✭✭✭✭As much as a token of appreciation for continuing to play ESO through these rough patches would be, it is clearly stated in the terms of service that we are not owed any compensation for poor service.
Maybe they will surprise us with a free holiday gift bundle or something in the spirit of the season. I'm just not going to get my hopes up and will try to have fun.(Math before coffee, except after 3, is not for me)2 -
JKorr✭✭✭✭✭
✭✭✭Spartabunny08 wrote: »It's called compensation for failure... what is wrong with you people. This is common practice in most games of this nature.
Personal experience; Since Markarth I've had one freeze, and one issue where my character fell into the floor and I had to use /stuck. Not exactly a case of totally unplayable failure. How much do they owe me? Maybe they should give back the whole 146 gold using /stuck cost me..... Yes, I know others have had different experiences, especially in PvP. Why should I get compensation for problems I'm not having? I would rather they simply fix the worst of the problems/glitches/bugs. They wouldn't have to worry about compensation for everyone.
4 -
hexentb16_ESO✭✭✭✭ZoS, you have done a lot of unpro updates, but Markarth is horribly bad even by ESO standards.
I don't have to justify that here, you should already know.
You have to do something besides fix the biggest problems (freezing everywhere, DCing very very often, and lots of problems with skills).
You have to do something to make your customers LIKE you again.
Not a free pet either.
I'm suggesting give everyone a huge present. Something really big. "Thank you for sticking with us even when we mess stuff up. We love you."
Something like 4k free crowns. Or 1mil in-game gold. Or SOMETHING big and generic, that individuals can use for whatever it is they like.
Pretty sure that is what that one event was for. The...explorer's event? I forget what the heck it was called. The one not too long ago that provided double material drops, double looted gold, and double xp in all zones.
As for us getting an apology...or a better one...I agree. Personally I'd like it if they made their service tokens free during the new life festival. Race, name, and appearance change tokens. But not faction change tokens. Pvp'ers WILL find a way to abuse the hell out of free faction change tokens.1 -
ArchMikem✭✭✭✭✭
✭✭✭✭✭Spartabunny08 wrote: »Unlike all of you not taking your own advice to play other games... I have. And I found out if they care at all about playerbase even just for maintenance I find mail with compensation. I asked for nothing the OP did. I am just bewildered at how all of you are going on about how they should not compensate us. This is a paid for broken product. Go buy your car and it breaks the day after you buy it, don't you dare complain. You suck that crap up because you do not deserve compensation. This is insane any of you are against this idea.
Because my game isn't broken.CP2,100 Master Explorer - AvA Two Star Warlord - Console Peasant - Khajiiti Aficionado - The Clan
Quest Objective: OMG Go Talk To That Kitty!3 -
sevomd69✭✭✭✭✭
✭hexentb16_ESO wrote: »
Actually the bots are pretty ingrained in the in game economy right now... if all bots were to disappear tomorrow... you’re gonna see mats prices go through the roof... not saying it’s good or bad just the way it is... but you introduce trillions of gold into the economy... the Tamriel would go the way of the Weimar Republic...0 -
twev✭✭✭✭✭
✭✭hexentb16_ESO wrote: »
Actually the bots are pretty ingrained in the in game economy right now... if all bots were to disappear tomorrow... you’re gonna see mats prices go through the roof... not saying it’s good or bad just the way it is... but you introduce trillions of gold into the economy... the Tamriel would go the way of the Weimar Republic...
There are a lot of real live people who would happily take over for the farm bots as part of their play, but the industrialization of farming by bots who turn the product into actual dollars outside the game for botmasters makes it hard to compete when the bots strip areas bare 24/7.The problem with society these days is that no one drinks from the skulls of their enemies anymore.5 -
FrancisCrawford✭✭✭✭✭
✭✭✭✭ZoS does some generous things for the entire player base. Ones I value include:- The Grand Psijic Villa.
- A number of the free costumes.
- The Senche Tiger mount.
- The crates they used to give away in such quantity that I got my ideal 400-gem mount without ever paying for a crate.
- The 150% XP scrolls.
And when they botch an event badly enough they usually compensate well with alternative sources of event tickets.
Asking for a third strand of generosity seems ... over-optimistic.1
