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Extra crowns appearing on my account
StytchFingal
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This morning both the game UI and my account page are showing that my account has approximately 5,000 more crowns than it should have. It's showing PC/NA and PC/EU. Ticket # 201115-002483.
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ZOS_Chiroptera✭✭✭Greetings @StytchFingal, if the amount of crowns in your account is incorrect, please maintain that balance while we investigate. Your ticket has been received and is in the right place. A support agent will reach out soon.
Thank you for your understanding.Edited by ZOS_Chiroptera on November 15, 2020 1:06PMThe Elder Scrolls Online - ZeniMax Online Studios
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StytchFingal✭✭✭ZOS_Chiroptera wrote: »Greetings @StytchFingal, if the amount of crowns in your account is incorrect, please maintain that balance while we investigate. Your ticket has been received and is in the right place. A support agent will reach out soon.
Thank you for your understanding.
Will do. Thanks for the quick reply.0 -
StytchFingal✭✭✭Just heard from the support agent. I got lucky today
. Thanks again, @ZOS_Chiroptera.
Tried to post a screenshot of the agent reply saying the the error has been ruled in my favour and I get to keep the crowns, but apparently the thread is not accepting images today. Oh well. I get to keep them, I'm told.
Edited by StytchFingal on November 15, 2020 9:43PM7 -
Matthros✭✭✭I found that my PC/NA account had about 10k more crowns on or around 11/15.
Ticket 201115-003029.
My ESO+ renewal was coming up on 11/22 so I figured the extra crowns were from the renewal but then I received my normal crowns after the renewal.
I am just waiting to hear back from support.0 -
ZOS_Chiroptera✭✭✭Hey there @Matthros, we looked into your ticket and it was submitted as feedback. When submitting tickets, it is better to submit as an in-game support issue because feedback does not receive a response.
We moved your ticket to the appropriate queue and a support agent will reach out soon.
Thank you for your patience and understanding.The Elder Scrolls Online - ZeniMax Online Studios
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