Extra crowns appearing on my account

StytchFingal

This morning both the game UI and my account page are showing that my account has approximately 5,000 more crowns than it should have. It's showing PC/NA and PC/EU. Ticket # 201115-002483.

ZOS_Chiroptera

Greetings @StytchFingal, if the amount of crowns in your account is incorrect, please maintain that balance while we investigate. Your ticket has been received and is in the right place. A support agent will reach out soon.

Thank you for your understanding.

StytchFingal

ZOS_Chiroptera wrote: »

Greetings @StytchFingal, if the amount of crowns in your account is incorrect, please maintain that balance while we investigate. Your ticket has been received and is in the right place. A support agent will reach out soon.

Thank you for your understanding.

Will do. Thanks for the quick reply.

StytchFingal

Just heard from the support agent. I got lucky today . Thanks again, @ZOS_Chiroptera.

Tried to post a screenshot of the agent reply saying the the error has been ruled in my favour and I get to keep the crowns, but apparently the thread is not accepting images today. Oh well. I get to keep them, I'm told.

mrfrontman

Any chance we can all get this error too?

MajThorax

Who reports this kind of bug?

Nairinhe

MajThorax wrote: »

Who reports this kind of bug?

Anyone who wouldn't want to get banned for exploiting?

But just look at how quickly they reacted! If only all issues received attention that fast.

Matthros

I found that my PC/NA account had about 10k more crowns on or around 11/15.

Ticket 201115-003029.

My ESO+ renewal was coming up on 11/22 so I figured the extra crowns were from the renewal but then I received my normal crowns after the renewal.

I am just waiting to hear back from support.

ZOS_Chiroptera

Hey there @Matthros, we looked into your ticket and it was submitted as feedback. When submitting tickets, it is better to submit as an in-game support issue because feedback does not receive a response.

We moved your ticket to the appropriate queue and a support agent will reach out soon.

Thank you for your patience and understanding.