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· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
We are currently investigating issues some players are having on the North American megaservers. We will update as new information becomes available.
Extra crowns appearing on my account
StytchFingal
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This morning both the game UI and my account page are showing that my account has approximately 5,000 more crowns than it should have. It's showing PC/NA and PC/EU. Ticket # 201115-002483.
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ZOS_Chiroptera✭✭✭Greetings @StytchFingal, if the amount of crowns in your account is incorrect, please maintain that balance while we investigate. Your ticket has been received and is in the right place. A support agent will reach out soon.
Thank you for your understanding.Edited by ZOS_Chiroptera on November 15, 2020 1:06PMThe Elder Scrolls Online - ZeniMax Online Studios
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StytchFingal✭✭✭ZOS_Chiroptera wrote: »Greetings @StytchFingal, if the amount of crowns in your account is incorrect, please maintain that balance while we investigate. Your ticket has been received and is in the right place. A support agent will reach out soon.
Thank you for your understanding.
Will do. Thanks for the quick reply.0 -
StytchFingal✭✭✭Just heard from the support agent. I got lucky today
. Thanks again, @ZOS_Chiroptera.
Tried to post a screenshot of the agent reply saying the the error has been ruled in my favour and I get to keep the crowns, but apparently the thread is not accepting images today. Oh well. I get to keep them, I'm told.
Edited by StytchFingal on November 15, 2020 9:43PM7 -
Matthros✭✭✭I found that my PC/NA account had about 10k more crowns on or around 11/15.
Ticket 201115-003029.
My ESO+ renewal was coming up on 11/22 so I figured the extra crowns were from the renewal but then I received my normal crowns after the renewal.
I am just waiting to hear back from support.0 -
ZOS_Chiroptera✭✭✭Hey there @Matthros, we looked into your ticket and it was submitted as feedback. When submitting tickets, it is better to submit as an in-game support issue because feedback does not receive a response.
We moved your ticket to the appropriate queue and a support agent will reach out soon.
Thank you for your patience and understanding.The Elder Scrolls Online - ZeniMax Online Studios
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