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Poll - Should we be compensated for our grievances?

  • barney2525
    barney2525
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    In the MMOs I have played, when you refer to 'compensation'... This is generally applied IF the entire game has gone down for an extended period of time (minimum of a day). It does not apply to things that don't run well, as there are other things that players can do if something is buggy.

    In our case, it's up to the company to try and provide the best game they can or players will quit playing. But there won't be a basis for compensation, because the game is 'running'.

    IMHO
    :#
  • cnyanes
    cnyanes
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    BlueRaven wrote: »
    “We talk here in the public haunt of men:
    Either withdraw unto some private place,
    And reason coldly of your grievances,
    Or else depart; here all eyes gaze on us.”

    - Benvolio, Romeo and Juliet [Act 3, Scene 1]

    Men's eyes were made to look, and let them gaze... I will not budge for no man’s pleasure.
    PC NA @cnyanes
    Cin'onyx - Khajiit Werewolf Nightblade
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    Nathsandra Rivervale - Bosmer Warden
    Heals-All-Creatutres (Hest-Leel) - Argonian Templar
    Ancarion Larethion - Altmer Vampire Necromancer
    Jair Ababneh - Redguard Nightblade
    Olfina the White - Nord Werewolf Dragonknight
    Teo Moslin - Imperial Warden
  • SpearofBitterMercy
    SpearofBitterMercy
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    Yes
    Papa Johns gave a free pizza because they were slow on the delivery.
  • Path
    Path
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    Other
    Perhaps however, only if you are an ESO+ subscriber.
    Fairy Tales Really Do Come True...Kinda.
  • Faiza
    Faiza
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    No
    Path wrote: »
    Perhaps however, only if you are an ESO+ subscriber.

    This definitely wouldn't be fair.

    What if someone cancelled their sub because they were experiencing intermittent difficulties? They'd get left out?

    And the players who aren't subscribers, but purchase chapters, dlc, and crowns anyway? They'd get nothing?
  • Daemons_Bane
    Daemons_Bane
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    No
    Faiza wrote: »
    Faiza wrote: »
    Faiza wrote: »
    Ashenkin wrote: »
    Faiza wrote: »
    Raideen wrote: »
    Faiza wrote: »
    Raideen wrote: »
    Absolutely yes. It is illegal to sell a product that does not work, regardless of what their "legal" agreement says.

    ...the product does work though?

    No one is saying there aren't bugs. But you guys are really driving this erroneous hyperbole of "unplayable" into the ground.

    Hello new employee. Yes, it has been unplayable for some people. Certain content has been completely unplayable. Some folks are crashing to desktop through the launcher. I have never in the entirety of my gaming experience seen a game as buggy as this one. I am in a pre-alpha game right now that has less bugs than this one.

    Haha, very funny. Not.

    I played for 11hrs yesterday. Didn't crash a single time. Took a few tries to get into dungeons with a full group of people, but once we were in one we were able to queue over and over again seamlessly. Did some battlegrounds and WWs are still broken and super OP but still completed my daily quests. Killed some dragons. Did a harrowstorm. Changed my outfit 4 or 5 times because I'm indecisive. Sold some stuff on a trader. Did pledges with my guildmates. Noticed some chairs in my house weren't working. Did dolmen runs in Rivenspire with lowbies. Did a public dungeon for the mages guild quest.

    Were there bugs? Yeah. But is the game running? Yes. And apparently for lots of other people to because I've never been in a zone or an instance in ESO that was empty. So there's plenty of players who are able to log on and play the game. Does that mean it's as great as we want it to be? No. But unplayable? Please. Quit the hyperbole. It's easy enough to say, "This is not the quality I want to play at" without telling outright lies.

    Also...it sounds like you never played RO, RO2, vanilla WoW, Rift, ArcheAge, SWTOR, Empyrion Galactic Survival (especially Empyrion, jeeze), TERA, or any other MMOs with very rocky histories if you think this is bad lol.

    I'm not saying you can't be unhappy with the state of the game. But being untruthful is also not getting you anywhere.

    Edit: I forgot Wildstar and FFXIV lols.

    [snip]

    Clunky gameplay (light attack bug, visual bugs, characters get stuck... etc), random unexplained deaths (Arena deaths, grapplehooks, nCR/vCR portals), skills resetting on their own and not working as intended, buffs not applying as intended, broken dungeon matching tool (I queued for a vet dungeon once and was in all by myself), new solo arena bugs, Numerous quests bugged out, Cyrodiil crashes lol... etc

    I have played most of those MMOs you mentioned, [snip] sometimes a skill or two in some classes but NEVER combat in general. Yes there would be bugs and other known issues but it's not as major.

    TBH it's no longer a discussion in the framework of quality if the game keeps crashing you to desktop and prevents you from carrying out basic stuff such as clearing a dungeons/trials or enjoy PvPing in Cyrodiil.

    If you're a person who only logs in to do quests and some gathering, ofc it's not gonna be much of a problem, but for others who are doing the majority of the game's content and experiencing these issues, ofc it is.

    [Edited to remove Bashing]

    Once again...last night logged in, did 4 battlegrounds. Crashed in the middle of the last one. That sucked.

    Logged back in, did vet HRC with my friends. Then did a non DLC vet pledge with my guild. Both of those went smooth, no crashes. Still had time to chill at an outfit table before bedtime.

    Again...is it working as perfectly as any of us would like? At times no. But continuing to call the game unplayable is complete hyperbole.

    Cyrodiil during prime time is unplayable. It's as bad as it ever was even with the restrictions that are supposed to help.

    If there are players in the instance and the game is progressing it is, by definition playable.

    "Not being able to play at the precise level I want without any inconvenience" =/= "unplayable".

    Being able to log in does not equal playable. There are standards beyond merely being able to log in that determine whether game is playable or not. You are arguing that the game is fine so long as people can log in, not whether the game is playable or not.

    No, I am not. The point I'm trying to get across is that bugs alone don't make the game unplayable.

    Plenty of us are logged in and engaged in various activites at various levels of difficulty. So to make the claim that "ESO is unplayable" is factually untrue.

    Unplayable would be like, I don't know, that time (lol which time) Blizzard got DDOS'd and had 100% downtime for something like 2 days. In that situation players were compensated with game time. Granted, again this was 100% blackout and WoW unlike ESO is 100% sub based.

    That's a much different situation than "Some players are experiencing performance issues" which is where ESO is at right now.

    And the thing is, while everyone is frustrated, it's really hard to dish out blanket compensation at this stage because obviously what exactly is going wrong in these situations hasn't been pinpointed yet.

    Cyrodiil during prime time is unplayable. Just because people can log on and move around doesn't change this fact. The lag and the bugs combine to make it unplayable. That is why there is often not even a que to get into cyrodiil during prime time these days.

    The first step is admitting reality.

    Admit the reality that Cyrodiil does not = the game.. and you CAN fight in prime time.. I have no issues on guild runs
  • karekiz
    karekiz
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    Yes
    Faiza wrote: »
    This is such a 1st world problem.

    You don't even have to pay the sub to access what you already own. If the game isn't working for you, log off, cool down, and go play another game.

    Doesn't that just lead to nobody playing the game 0_o

    Let me put it like this:

    You buy a standalone single player game.

    It hard crashes twice a day. Would you seek a refund? If no. Then sure I can see your answer. If Yes, then its honestly not that different.
    Edited by karekiz on November 25, 2020 12:45AM
  • Path
    Path
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    Other
    Faiza wrote: »
    Path wrote: »
    Perhaps however, only if you are an ESO+ subscriber.

    This definitely wouldn't be fair.

    What if someone cancelled their sub because they were experiencing intermittent difficulties? They'd get left out?

    And the players who aren't subscribers, but purchase chapters, dlc, and crowns anyway? They'd get nothing?

    Players that purchase chapters are not guaranteed a bug free game. No one is.
    By supporting ESO+, resources may go to the issues players want compensation for.

    As for cancelling a sub, then they are not ESO+.
    Edited by Path on November 25, 2020 1:47AM
    Fairy Tales Really Do Come True...Kinda.
  • Faiza
    Faiza
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    No
    Path wrote: »
    Faiza wrote: »
    Path wrote: »
    Perhaps however, only if you are an ESO+ subscriber.

    This definitely wouldn't be fair.

    What if someone cancelled their sub because they were experiencing intermittent difficulties? They'd get left out?

    And the players who aren't subscribers, but purchase chapters, dlc, and crowns anyway? They'd get nothing?

    Players that purchase chapters are not guaranteed a bug free game. No one is.
    By supporting ESO+, resources may go to the issues players want compensation for.

    As for cancelling a sub, then they are not ESO+.

    As does the money players spent on one time purchases of the game and dlc...
  • idk
    idk
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    No
    caperb wrote: »
    Sarannah wrote: »
    Things always go wrong with software, this is why they are called bugs.

    Some players seem to experience loads of crashes, while most others do not(or the forum would be flooded with crash threads). As frustrating as it is, you can only update your drivers, and hope ZOS fixes all the other crashes. Might be better if someone started a thread where players with crash issues posted their specs in detail, instead of complaint or compensation threads.

    Isn't this the case the past month?

    And how about all the Cyrodiil performance threads over the past couple of years? Cyrodiil was one of the main selling points during the first few years of the game, until it become too broken to enjoy.

    I detect some kind of ostrich mentality, which everyone is of course free to have, but it doesn't help your point in discussions like this.

    I suggest reading the OP again as it is clearly focused on the recent issues that came with the Markarth update. That is exactly what Sarannah is speaking to and they are very much correct. No ostrich mentality involved.

    Of course, for some reason Zos has a bigger issue with updates than most successful major titles as it seems much more common for Zos to break things and have problems correcting them than I have seen in other games.
  • Narvuntien
    Narvuntien
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    The easiest way to compensate us is to have great monthly login rewards for December.
  • CBixby
    CBixby
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    Requested a refund for my sub. Cant be done apparently due to 3rd party (Steam).
  • TineaCruris
    TineaCruris
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    Faiza wrote: »
    Faiza wrote: »
    Faiza wrote: »
    Ashenkin wrote: »
    Faiza wrote: »
    Raideen wrote: »
    Faiza wrote: »
    Raideen wrote: »
    Absolutely yes. It is illegal to sell a product that does not work, regardless of what their "legal" agreement says.

    ...the product does work though?

    No one is saying there aren't bugs. But you guys are really driving this erroneous hyperbole of "unplayable" into the ground.

    Hello new employee. Yes, it has been unplayable for some people. Certain content has been completely unplayable. Some folks are crashing to desktop through the launcher. I have never in the entirety of my gaming experience seen a game as buggy as this one. I am in a pre-alpha game right now that has less bugs than this one.

    Haha, very funny. Not.

    I played for 11hrs yesterday. Didn't crash a single time. Took a few tries to get into dungeons with a full group of people, but once we were in one we were able to queue over and over again seamlessly. Did some battlegrounds and WWs are still broken and super OP but still completed my daily quests. Killed some dragons. Did a harrowstorm. Changed my outfit 4 or 5 times because I'm indecisive. Sold some stuff on a trader. Did pledges with my guildmates. Noticed some chairs in my house weren't working. Did dolmen runs in Rivenspire with lowbies. Did a public dungeon for the mages guild quest.

    Were there bugs? Yeah. But is the game running? Yes. And apparently for lots of other people to because I've never been in a zone or an instance in ESO that was empty. So there's plenty of players who are able to log on and play the game. Does that mean it's as great as we want it to be? No. But unplayable? Please. Quit the hyperbole. It's easy enough to say, "This is not the quality I want to play at" without telling outright lies.

    Also...it sounds like you never played RO, RO2, vanilla WoW, Rift, ArcheAge, SWTOR, Empyrion Galactic Survival (especially Empyrion, jeeze), TERA, or any other MMOs with very rocky histories if you think this is bad lol.

    I'm not saying you can't be unhappy with the state of the game. But being untruthful is also not getting you anywhere.

    Edit: I forgot Wildstar and FFXIV lols.

    [snip]

    Clunky gameplay (light attack bug, visual bugs, characters get stuck... etc), random unexplained deaths (Arena deaths, grapplehooks, nCR/vCR portals), skills resetting on their own and not working as intended, buffs not applying as intended, broken dungeon matching tool (I queued for a vet dungeon once and was in all by myself), new solo arena bugs, Numerous quests bugged out, Cyrodiil crashes lol... etc

    I have played most of those MMOs you mentioned, [snip] sometimes a skill or two in some classes but NEVER combat in general. Yes there would be bugs and other known issues but it's not as major.

    TBH it's no longer a discussion in the framework of quality if the game keeps crashing you to desktop and prevents you from carrying out basic stuff such as clearing a dungeons/trials or enjoy PvPing in Cyrodiil.

    If you're a person who only logs in to do quests and some gathering, ofc it's not gonna be much of a problem, but for others who are doing the majority of the game's content and experiencing these issues, ofc it is.

    [Edited to remove Bashing]

    Once again...last night logged in, did 4 battlegrounds. Crashed in the middle of the last one. That sucked.

    Logged back in, did vet HRC with my friends. Then did a non DLC vet pledge with my guild. Both of those went smooth, no crashes. Still had time to chill at an outfit table before bedtime.

    Again...is it working as perfectly as any of us would like? At times no. But continuing to call the game unplayable is complete hyperbole.

    Cyrodiil during prime time is unplayable. It's as bad as it ever was even with the restrictions that are supposed to help.

    If there are players in the instance and the game is progressing it is, by definition playable.

    "Not being able to play at the precise level I want without any inconvenience" =/= "unplayable".

    Being able to log in does not equal playable. There are standards beyond merely being able to log in that determine whether game is playable or not. You are arguing that the game is fine so long as people can log in, not whether the game is playable or not.

    No, I am not. The point I'm trying to get across is that bugs alone don't make the game unplayable.

    Plenty of us are logged in and engaged in various activites at various levels of difficulty. So to make the claim that "ESO is unplayable" is factually untrue.

    Unplayable would be like, I don't know, that time (lol which time) Blizzard got DDOS'd and had 100% downtime for something like 2 days. In that situation players were compensated with game time. Granted, again this was 100% blackout and WoW unlike ESO is 100% sub based.

    That's a much different situation than "Some players are experiencing performance issues" which is where ESO is at right now.

    And the thing is, while everyone is frustrated, it's really hard to dish out blanket compensation at this stage because obviously what exactly is going wrong in these situations hasn't been pinpointed yet.

    Cyrodiil during prime time is unplayable. Just because people can log on and move around doesn't change this fact. The lag and the bugs combine to make it unplayable. That is why there is often not even a que to get into cyrodiil during prime time these days.

    The first step is admitting reality.

    Admit the reality that Cyrodiil does not = the game.. and you CAN fight in prime time.. I have no issues on guild runs

    Yep, PvP is only half the game. So it's only half the game that is unplayable.
  • eovogtb16_ESO
    eovogtb16_ESO
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    Other
    Some parts of the game have been broken for over 5 years now, what could they possibly offer in compensation? We just want a working game and no more excuses. Start firing higher ups who are making these decisions. Start actually fixing content rather than introducing busted new content. Start actually acknowledging problems weather it be on the forums or on twitch streams rather than waiting for these issues to make it past the 2 month PTS cycle and into LIVE. Stop laughing and dodging problems on twitch. Basically stop running the company the way its been ran since once tamriel.B
  • CBixby
    CBixby
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    Yep, PvP is only half the game. So it's only half the game that is unplayable.

    PVP, PVE (Trials, Dungeons, Group Finder), BGS, Crafting, Housing (can't accept visitors) doesn't seem like half. Not the mention the constant crashes.

    Unless you're just running around doing nothing I don't know how you can't agree it's hard to enjoy the game atm.


    Edited by CBixby on November 25, 2020 4:59PM
  • Miswar
    Miswar
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    Yes
    Its funny how game developers get free ride when releasing broken products.

    Imagine this been car dealer.,.. you selling a car full price... however the car is not new, the engine barely runs... etc.

    All those saying no compensation is needed propably would be happy in that situation as well.
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