colossalvoids wrote: »So much for communication issues @ZOS_GinaBruno has acknowledged each time, will do better next year, eh?
Don't think a HONEST reply from someone as @ZOS_RichLambert would require weeks of consulting with their marketing department etc. when backlash was not something surprising for anyone at that point, clearly seen from console release with same exact game breaking bugs, like it's completely normal thing.
As I said in other posts, if the issue is resources, hire more or try to do less. I'm sure all the community would be completely understanding if we went to a 3-patch cycle to slow things down a little and increase the QA of new patches.
anitajoneb17_ESO wrote: »As I said in other posts, if the issue is resources, hire more or try to do less. I'm sure all the community would be completely understanding if we went to a 3-patch cycle to slow things down a little and increase the QA of new patches.
Nope. I wouldn't understand, I wouldn't accept.
Let alone the financial dept. 3-patch-cycle instead of 4 means 20-25% revenue loss. Do the math.
When are people finally stop talking "for everyone" ? Not everyone thinks like you, stop talking for everyone.
anitajoneb17_ESO wrote: »As I said in other posts, if the issue is resources, hire more or try to do less. I'm sure all the community would be completely understanding if we went to a 3-patch cycle to slow things down a little and increase the QA of new patches.
Nope. I wouldn't understand, I wouldn't accept.
Let alone the financial dept. 3-patch-cycle instead of 4 means 20-25% revenue loss. Do the math.
When are people finally stop talking "for everyone" ? Not everyone thinks like you, stop talking for everyone.
A little bit of an overreaction, but sure. Obviously I'm not elected president of all ESO community so I'm not talking for everyone.
Probably could've worded that sentence better but I'm sure nobody reading this post with a little bit of good faith will not think I actually meant 100% of the community.
anitajoneb17_ESO wrote: »anitajoneb17_ESO wrote: »As I said in other posts, if the issue is resources, hire more or try to do less. I'm sure all the community would be completely understanding if we went to a 3-patch cycle to slow things down a little and increase the QA of new patches.
Nope. I wouldn't understand, I wouldn't accept.
Let alone the financial dept. 3-patch-cycle instead of 4 means 20-25% revenue loss. Do the math.
When are people finally stop talking "for everyone" ? Not everyone thinks like you, stop talking for everyone.
A little bit of an overreaction, but sure. Obviously I'm not elected president of all ESO community so I'm not talking for everyone.
Probably could've worded that sentence better but I'm sure nobody reading this post with a little bit of good faith will not think I actually meant 100% of the community.
Sure, but you seem :
- convinced to speak for a majority
- to ignore financial aspects.
- and to exagerate bugs and issues. This DLC isn't bug-free but it is very playable and enjoyable.
Feel free to expand your thoughts about this. It is always healthy for a discussion to have both points of views.
I'm genuinely interested in seeing the arguments from people that think that what happened with this patch is ok.
Do you play raids? Arenas and competitive content?
I'm genuinely interested in seeing the arguments from people that think that what happened with this patch is ok.
anitajoneb17_ESO wrote: »As I said in other posts, if the issue is resources, hire more or try to do less. I'm sure all the community would be completely understanding if we went to a 3-patch cycle to slow things down a little and increase the QA of new patches.
Nope. I wouldn't understand, I wouldn't accept.
Let alone the financial dept. 3-patch-cycle instead of 4 means 20-25% revenue loss. Do the math. .
Recapitated wrote: »anitajoneb17_ESO wrote: »As I said in other posts, if the issue is resources, hire more or try to do less. I'm sure all the community would be completely understanding if we went to a 3-patch cycle to slow things down a little and increase the QA of new patches.
Nope. I wouldn't understand, I wouldn't accept.
Let alone the financial dept. 3-patch-cycle instead of 4 means 20-25% revenue loss. Do the math. .
Then let's go with 5 patches, just push this to its logical conclusion and just churn them out as fast as the content team can make them.
No? Would it be too buggy?
Then why would 4 be *just* right?
I'm genuinely interested in seeing the arguments from people that think that what happened with this patch is ok.
anitajoneb17_ESO wrote: »Feel free to expand your thoughts about this. It is always healthy for a discussion to have both points of views.
I'm genuinely interested in seeing the arguments from people that think that what happened with this patch is ok.
I guess the difference between you and me lies within the question you asked a couple of lines before :Do you play raids? Arenas and competitive content?
Nope. Which for sure explains why the stuff some people complain about is less of a disturbance to me an to players like me than it is to you/them.
But that does NOT make me a lesser player nor a minority. And it does not give your claims more weight in terms of "representing people".I'm genuinely interested in seeing the arguments from people that think that what happened with this patch is ok.
I'm not saying this patch is ok. I'm saying this patch is OK FOR ME. When you quest, enjoy the sceneries and the stories, chat, trade, farm, collect, explore, things are quite fine.
BUT I'm saying that delaying/suppressing the rhythm of new content is definitely NOT a valid option for me and players like me because the benefit/inconvenience ratio of such an option would be much lower for me and players like me than it would be for you and players like you.
I don't deny you the right of being annoying nor to express it. But please don't say "most players would be ok with less content if it comes with less bugs". I'd be OK with less bugs (who wouldn't ?) , but not at the cost of less or less frequent content.
I'm genuinely interested in seeing the arguments from people that think that what happened with this patch is ok.
While I don't think this patch is OK, now that it's dropped on console I do feel that some of the reactions to it are a bit on the overblown side. This kind of hyperbole par for the course and happens every single patch cycle. Customers speak about "game breaking" issues that are not, in fact, game breaking. Customers speak about something being "unplayable" when their issues do not, in fact, make the game unplayable. That's not to say there aren't real issues - there definitely are - but when hyperbole seems to be the rule, issues aren't being communicated accurately.
This patch did have some truly game breaking issues. Characters falling through the world and being unplayable and unretrievable except by customer service teams is straight up game breaking, no hyperbole there. That is a very, very serious issue and never should have made it to launch especially since there's evidence it was reported on PTS. Some of the other stuff being complained about? For many players, it's just a non-issue but the demographics of this forum aren't going to represent that well as they never have.
Characters falling through the world and being unplayable and unretrievable except by customer service teams is straight up game breaking, no hyperbole there. That is a very, very serious issue and never should have made it to launch especially since there's evidence it was reported on PTS.
Wow! Looks like they really pushed their developer teams to deliver more than they had the capacity to do so this year - 3 DLCs and Chapter is a lot of work not to mention that whole Stadia thingy they had to do.
Hopefully they will be able to use MSFT's billions to hire more developers.
anitajoneb17_ESO wrote: »Recapitated wrote: »anitajoneb17_ESO wrote: »As I said in other posts, if the issue is resources, hire more or try to do less. I'm sure all the community would be completely understanding if we went to a 3-patch cycle to slow things down a little and increase the QA of new patches.
Nope. I wouldn't understand, I wouldn't accept.
Let alone the financial dept. 3-patch-cycle instead of 4 means 20-25% revenue loss. Do the math. .
Then let's go with 5 patches, just push this to its logical conclusion and just churn them out as fast as the content team can make them.
No? Would it be too buggy?
Then why would 4 be *just* right?
It's not for us to decide where the optimal point is in the equation cost/revenue/quality/frequency/customer satisfaction, etc. Not for you, not for me, not for anyone but ZOS.
Besides, they're the only ones with enough information to make an educate decision about it.
Sure, if the optimum was at 5 releases of new content a year and they decided to do so, I'd be happy.
Recapitated wrote: »Optimal according to what measure, ZOS's bottom line?
The whole point is that what they're prioritizing right now is unethical. Normal industries don't let you get away with selling your customers a broken product.
From your post:
"So you're saying more broken things and new bugs....."
From your post:
"So you're saying more broken things and new bugs....."
.....only three times a year versus four"
Wouldn't new bugs three times a year be better than new bugs four times a year? I would think so. Your chances of losing a foot decrease slightly if you only shoot it three times, rather than four.
This patch did have some truly game breaking issues. Characters falling through the world and being unplayable and unretrievable except by customer service teams is straight up game breaking, no hyperbole there.
Wow! Looks like they really pushed their developer teams to deliver more than they had the capacity to do so this year - 3 DLCs and Chapter is a lot of work not to mention that whole Stadia thingy they had to do.
Hopefully they will be able to use MSFT's billions to hire more developers.
And by the way, my suggestion to decrease content would be mostly the DLC dungeons. It wouldn't be skipping a chapter or the small zone DLC.
anitajoneb17_ESO wrote: »And by the way, my suggestion to decrease content would be mostly the DLC dungeons. It wouldn't be skipping a chapter or the small zone DLC.
While that would not disturb me much given my playstyle, I would not necessarily agree with that either. I'd expect ZOS by principle to release content according to schedule AND in a reasonably bug-free manner. Quantity AND quality, not quality OR quantity.
This schedule is not new : they've been following that pattern for 4+ years now, so it's doable. So why the un-reasonable level of bugs this time ? Maybe the pandemic is part of the explanation (in which case we cannot blame ZOS, it's beyond their reach), but overall, it's their job to deliver stuff. Delivering less stuff for the same price isn't a real option, really.
Imagine you order and buy a Mercedes. And the seller gives you a Volkswagen for the same price. "See, Sir, if we had given you a Mercedes, it would have been half broken. We want to make sure that your car is 100% perfect so here's a Volkswagen"...
(as to the rest of our conversation, I think we've been through all aspects and agree with each other overall :-) )
HappyElephant wrote: »ZOS is Just Winging It and it Shows
The Markath bugs are a symptom of deep structural and process shortfalls at ZOS.
It is like you have measles and red dots are showing up on your chest. Just a few at first. Suddenly, you wake up one day and the red dots (think bugs) show up all-over-your-body. You are covered in it.
ZOS has quality control issues.
Also its strategy of Nerfing to Punish Players into Buying New Expansions/DLCs is an example of its half-cocked, hit-or-miss, unstudied approach to solving problems.
All those players who rage-quit or swore to stop spending money on the game represent lost revenues that one day ZOS will regret losing.
colossalvoids wrote: »So much for communication issues @ZOS_GinaBruno has acknowledged each time, will do better next year, eh?
Don't think a HONEST reply from someone as @ZOS_RichLambert would require weeks of consulting with their marketing department etc. when backlash was not something surprising for anyone at that point, clearly seen from console release with same exact game breaking bugs, like it's completely normal thing.
I mean, the backlash already happened, right?
Basically every ESO streamer I've seen so far has made comments, sometimes several, about the bugs. Many YouTube videos are saying the same. Multiple raid groups have completely suspended the raids these last 2 weeks. The mood on the forums is not great. Even in zone chat and dungeons you can see people disappointed.
Just recognizing something that almost everyone has already seen is not that big of a deal.
anitajoneb17_ESO wrote: »Recapitated wrote: »Optimal according to what measure, ZOS's bottom line?
The whole point is that what they're prioritizing right now is unethical. Normal industries don't let you get away with selling your customers a broken product.
Optimal for ZOS. They're a commercial company, which means that customer satisfaction is only a mean to their ultimate goal (profit).
What do you mean by "normal industries" ? Many industries and companies also get away with "broken" products and services... as long as enough customers buy them.
pink_panther wrote: »No excuses and No defending. Most Bugs were reported multiple times during PTS. This is also one of the top MMO's out there so they have the money.
The franchise is very popular as well. So again money should be there!
At this point it is just a scam. Too bad laws haven't caught up yet to the gaming industry. I really hope they will some day so that they have to think twice before selling broken DLCs/games.
anitajoneb17_ESO wrote: »- and to exagerate bugs and issues. This DLC isn't bug-free but it is very playable and enjoyable.
Mythreindeer wrote: »anitajoneb17_ESO wrote: »- and to exagerate bugs and issues. This DLC isn't bug-free but it is very playable and enjoyable.
Those who accept a poor product are going to continue to receive poor products.