Incorrect password, when it's correct

Daarvernir · November 2020

Hey, so I've decided to change my password again. So once I tried to, I got an information that my current password is... incorrect, which was odd, because I used it to log into game several times today. The site kicked me out of the panel and keeps showing "Incorrect ID/Password" for the whole time. What's the worst, I don't recall a security answer and already sent a ticket.
Ticket's ID : #.201103-008005. I am PC/EU.

DBZVelena · November 2020

if you have some type of add blocker it might have blocked a captcha. then your input is wrong regardless because of that.
Other possibility, you had caps lock on when ya shouldn't.

Daarvernir · November 2020

DBZVelena wrote: »

if you have some type of add blocker it might have blocked a captcha. then your input is wrong regardless because of that.
Other possibility, you had caps lock on when ya shouldn't.

I checked that aswell. UBlock disabled, cookies cleaned, caps secured - and nothing.

ZOS_Adrikoth · November 2020

Hey there @Daarvernir

We can confirm that your ticket has been received and a support agent will reach out as soon as they can! Thank you for your patience.

Daarvernir · November 2020

ZOS_Adrikoth wrote: »

Hey there @Daarvernir

We can confirm that your ticket has been received and a support agent will reach out as soon as they can! Thank you for your patience.

I got it, all solved. Thanks!

ZOS_Bill · November 2020

Thanks for the update letting us know the issue is fixed. As the OP can now login we will be closing the discussion going forward.