Hello there,

I've been playing ESO for more than 4 years now. PC, EU server.
However, since Summerset (before that, everything was all right), I am VERY REGULARLY getting disconnected, without warning and without any reason. It can happen during a dungeon or a trial (too bad when you're a healer), during a dialogue with a NPC, in Cyrodiil, on horse or on foot, in my house...
Every time, these disconnecting issues happen like this:
1. My character can't change his weapon, other players don't move anymore... Exactly like a lag.
2. But unlike a lag, I get disconnected after 20s and go back to the login screen.
3. When I try to re-connect, I get the 304 error: this account is already connected, 4-5 times, before I can relog and come back to the character selection screen.

This issue driving me crazy, I opened countless tickets to the client support. I literally tried everything they suggested: I play with an ethernet cable, I tried using my phone as a connecting device, I opened the ports, set up a fixed IP, did every imaginable and possible updates (windows, steam, graphic card, pilots...), put ESO as an exception for my antivirus, used CCleaner, downloaded the game again, stopped using addons, lowered the graphics, I even manually cleaned my internet outlets... NOTHING worked. Every 20 minutes to 1 hour on average, I get disconnected. And the client support gave up. Btw, my computer meets all the requirements for ESO by far, naturally. It even runs The Witcher 3 in max settings and can also run Microsoft Flight Simulator.

Of course, I contacted my internet provider. They told me there is no problem, and that doesn't surprise me: this problem only happen with ESO. No other game. I also live in a big city and I have optic fibre, so my internet doesn't seem to be the problem.

Therefore, I started doing stats.
In April, I got disconnected 74 *** times (yes, that's the accurate number, I don't make it up).
In May, I got disconnected 17 times.
In June, 29 times.
In July, 29 times.
In August, 16 times.
In Septembre, 36 times.
In October, already 13 times!

I noticed that the disconnecting issues are much more frequent during the events (hence the 74 times in April) and during the week end. For example, during the last Imperial City event, I got disconnected 5 times in less than 10 minutes, i couldn't play even 10s. But after the event ended, I could play a whole week before getting disconnected again.

For me, it is obvious that the problem comes from Zenimax when the server is full. It is as if, for a reason or another, I get disconnected to make some room for other players.

I'm desperate now, since the client support literally gave up (they eventually told me they're going to tell the developers, which is a polite way to tell me to *** off), so I'm asking here. I have seen many other topics adressing the same problem, but none gave a solution -and I know them all, trust me!

Does anybody have any idea, or had this problem and solved it? I'm torn apart between Voodoo magic and asking the NASA otherwise...

Thanks in advance.